Lead From the Heart

Mark C. Crowley

Transformational Leadership For The 21st Century

  1. HACE 17 H

    Phil Le-Brun & Jana Werner: How Organizations Thrive When They Have Three Hearts

    Some organizations have no heart at all. The best have three! That’s the thesis of the new book, The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation, co-authored by our guests, Phil Le Brun and Jana Werner. Both work with leaders operating at global scale—Phil as an Executive in Residence at Amazon Web Services, and Jana as a Global Executive Advisor at AWS—helping organizations navigate complexity, change, and continuous transformation. In their book, Phil and Jana introduce a clear contrast between what they call Tin Man organizations and Octopus organizations. Tin Man organizations are rigid, highly centralized, and overly dependent on a small group of decision-makers at the top. Like the character in The Wizard of Oz, they operate with structure but no heart. Decision-making slows, intelligence gets trapped in the hierarchy, and employees often wait for direction rather than contributing meaningfully. Octopus organizations, by contrast, are alive with three hearts. They are intelligent, adaptive, and responsive. A strong central purpose keeps everyone aligned, but authority and decision-making are distributed to the people closest to the work. Teams are empowered to sense, decide, and act, allowing the organization to learn, adapt, and thrive in real time. A central contribution of the book is the identification of what Phil and Jana call organizational “anti-patterns”—recurring leadership behaviors and systems that feel reasonable in the moment but consistently undermine clarity, trust, cohesion, and performance. These patterns exist even in organizations with talented people and strong intentions. In this episode, we explore several anti-patterns in depth: the lack of clarity that leaves people guessing what truly matters; the overuse of corporate jargon that creates distance and mistrust; purpose statements that are words on a page rather than guides for behavior; and cultures that elevate individual stars at the expense of cohesive, high-performing teams. We also discuss why fast, open information flow is essential for adaptability and well-being. Phil and Jana also reconfirm our own understanding that well-being cannot be created through perks or programs—it emerges from how people are treated, trusted, and empowered, and how work is designed and decisions flow. For leaders who care about performance, well-being, and building more humane organizations, this episode offers practical insight into creating workplaces that truly thrive. The post Phil Le-Brun & Jana Werner: How Organizations Thrive When They Have Three Hearts appeared first on Mark C. Crowley.

  2. 6 FEB

    David Van Adelsberg: Why Wall Street Is Betting on Employee Well-Being

    For decades, Wall Street has rewarded short-term thinking: layoffs, cost-cutting, and squeezing employees. Let’s be honest, investors have never been concerned about workers or their well-being. But that era is ending. David Van Adelsberg, CEO and co-founder of Irrational Capital (alongside renowned behavioral economist Dan Ariely), has helped produce some of the most rigorous research on the connection between employee well-being and long-term business performance. The work draws on data from thousands of publicly traded companies over more than a decade—and the results are hard to ignore. Irrational Capital’s research shows that companies ranking in the top 20% for employee well-being significantly outperform those in the bottom 20%—by nearly six percentage points over 11 years. Even more striking, their study proves intrinsic factors like trust, clarity, innovation, and connection are consistently more important drivers of company performance than extrinsic rewards such as pay and benefits. In other words, caring and supportive leaders matter more than what they pay. For years, CEOs and boards have nodded toward employee well-being without taking decisive action. Now, with investors and market analysts clearly rewarding companies that get it right, ignoring how people feel at work is no longer optional. In our conversation, David explains how his research was conducted, what surprised him most, and the practical implications for leadership teams still on the sidelines (not a bright future). For leaders wanting proof that supporting the human needs in employees is worthwhile, we’ve never had greater information to share. The post David Van Adelsberg: Why Wall Street Is Betting on Employee Well-Being appeared first on Mark C. Crowley.

  3. 2 FEB

    Mark C. Crowley: The Future Of The Lead From The Heart Podcast

    For only the second time since launching the Lead From The Heart podcast in 2018, Mark is opening a new season by speaking directly to you—without a guest. Eight years ago, Mark used the very first episode to introduce himself and his mission for the show. As this new season begins, he felt it was important to pause again, reflect, and—once more—clearly frame the context for what lies ahead. Over the past seven years, the podcast has featured 170 remarkable guests—CEOs, researchers, academics, and thinkers whose work helped shape and advance a leadership philosophy that was once considered unconventional. What began as a challenge to traditional management thinking has steadily become part of the mainstream conversation about leadership, performance, and culture. Today, many of Mark’s ideas that once provoked debate—or even ridicule—are no longer contested. In this solo episode, Mark revisits why he created the podcast, what it set out to influence, and how the leadership landscape has changed since it began. As you’ll hear, Season 8 marks an important inflection point. Mark introduces a new dimension he’s adding to the show—one designed to keep the podcast vital and relevant while aligning it more closely with the moment leaders now find themselves in. Just before the new year, Mark published an article in Fast Company outlining why he believes employee well-being is poised to become a true business priority. In this episode, he expands on that thinking and explains how the podcast will support leaders navigating what comes next. The post Mark C. Crowley: The Future Of The Lead From The Heart Podcast appeared first on Mark C. Crowley.

  4. 14/11/2025

    Margaret Andrews: Why Leading Others Begins with Understanding Yourself

    The first chapter of my new book, The Power of Employee Well-Being is titled Know Thyself—and for good reason. I’ve long believed that the most important work a leader can do begins inward, with deeply understanding who you are, how you show up, and the patterns that shape your behavior. That’s exactly what Margaret Andrews explores in Manage Yourself to Lead Others. Leadership, she argues, isn’t about talent, technical skill, or even hard work alone. Those things matter, but they aren’t enough. Sustainable, effective leadership starts with self-awareness—the willingness to examine the experiences, influences, and assumptions that shape your decisions and relationships. It’s the foundation that allows you to manage yourself, work effectively with your team, navigate your relationship with your boss, and make better choices under pressure. Margaret draws on decades of experience teaching executives at Harvard to show how this self-understanding translates into practical leadership. In the book, she invites readers to reflect on the leader they are now, the leader they want to become, and the gaps that stand in the way. She explores the blind spots that derail leaders, the relational skills that often outweigh technical ability, and the ways composure and authenticity separate the most capable leaders from the rest. In our conversation, we discuss why interpersonal skills continue to be undervalued in leadership development, how leaders can begin the work of self-assessment today, and the subtle ways self-awareness transforms how we influence, support, and collaborate with others. Whether you’ve just taken on a leadership role or have been leading for decades, this episode is a reminder that the work of leadership is never just outward. It starts with curiosity, honesty, and the real courage to confront what you may not yet fully see about yourself. Margaret’s insights offer a roadmap to that work—and a simple but powerful challenge: to lead others, first understand yourself. The post Margaret Andrews: Why Leading Others Begins with Understanding Yourself appeared first on Mark C. Crowley.

    34 min

  5. 07/11/2025

    Mark Thompson — The #1 Coach to CEOs Prepares Leaders for Their Next Opportunity

    Mark Thompson is widely recognized as the world’s #1 CEO coach, bringing more than 30 years of experience preparing top executives and boards — from global corporations to fast-growing startups — to step confidently into their next leadership roles. As founding Chairman of the Chief Executive Alliance and former Chief Experience Officer at Charles Schwab Corporation, he has guided leaders through high-stakes challenges, career transitions, and moments that define organizational success. Few guests bring the depth of operating experience, boardroom insight, and leadership wisdom that Mark does, making this conversation a rare opportunity for any leader seeking to grow. High performance alone is not enough to secure the promotion you deserve — and Mark knows it. He helps leaders prepare in ways they often don’t realize matter: building the confidence of decision-makers, developing influence without self-promotion, uncovering blind spots, and cultivating leadership agility. In this discussion, he shares practical strategies to navigate these subtleties so leaders are ready when opportunity knocks. We also explore lessons from his new book, CEO Ready: What You Need to Know to Earn the Job and Keep the Job, which offers an actionable roadmap for leaders at every level. Whether you aspire to the corner office or want to lead more effectively today, Mark’s insights reveal the often-overlooked factors that determine who rises and who stalls — and how to position yourself to succeed. Mark goes deeper into the human side of leadership, showing how emotions, relationships, and self-awareness shape career growth and organizational impact. He offers guidance on building trust, earning respect, creating cultures where people feel seen and motivated, and addressing challenges like impostor syndrome before they derail your progress. Finally, Mark shares lessons few leaders ever get the chance to hear directly from someone with his experience: how to reinvent yourself proactively, stay agile, and elevate your leadership so you’re not only prepared for promotion but also ready to excel once you get there. This is a conversation packed with rare insight, practical strategies, and wisdom you can apply immediately — one you’ll want to listen to all the way through. The post Mark Thompson — The #1 Coach to CEOs Prepares Leaders for Their Next Opportunity appeared first on Mark C. Crowley.

    42 min

  6. 24/10/2025

    Jon Rosemberg: How To Break Out Of Survival Mode — And Start Thriving

    Have you ever noticed how many people — even highly successful leaders — live in constant overdrive? They’re productive, disciplined, and always “on,” but inside, they’re exhausted. That’s survival mode — and according to Jon Rosemberg, author of A Guide to Thriving: The Science Behind Breaking Old Patterns, Reclaiming Your Agency, and Finding Meaning, it’s where far too many of us spend our days. In our conversation with Jon, he shows that survival mode isn’t just about burnout — it’s about a deeper disconnection from calm, choice, and purpose. We get stuck reacting to life instead of truly living it. While it can look like high performance on the outside, it quietly erodes creativity, well-being, and authentic leadership. In this conversation, Jon explains: Why high achievers are especially prone to it — and why it often feels “normal” How to recognize the subtle signs that you’re no longer thriving How to reclaim your agency and live with greater energy, clarity, and meaning How leaders can create cultures where people feel safe, inspired, and fully alive at work Jon also introduces his highly adoptable “AIR model” — Awareness, Inquiry, and Reframing — a set of tools to help you move from autopilot to intention, from surviving to thriving. We discuss this at length. At its core, thriving isn’t about having easy days. It’s about learning to meet challenges with grounded confidence, to respond rather than react, and to cultivate environments where people can flourish. If you’ve ever felt like you’re running on autopilot — or want to help your team move beyond stress and into sustainable performance — this episode offers both insight and hope.  Listen now to learn how to shift from surviving to thriving — in your leadership, and in your life. The post Jon Rosemberg: How To Break Out Of Survival Mode — And Start Thriving appeared first on Mark C. Crowley.

    30 min

  7. 17/10/2025

    Muriel Wilkins: Breaking Through the Hidden Beliefs That Hold Leaders Back

    Why Do Smart, Capable Leaders So Often Get In Their Own Way? Muriel M. Wilkins — executive coach, host of the Harvard Business Review podcast Coaching Real Leaders, and author of the brilliant new book Leadership Unblocked: Break Through the Beliefs That Limit Your Potential — has spent her career helping senior leaders uncover the invisible beliefs that quietly sabotage their effectiveness. In this episode, Muriel joins me to explore what she calls hidden blockers — seven deeply ingrained mindsets that cause leaders to overcontrol, overwork, or second-guess themselves. These blockers sound deceptively simple — “I need to be involved in every detail,” “I need it done now, no matter what,” “I know I’m right,” and “I don’t belong here” — but they drive some of the most common leadership breakdowns we see today. Muriel shares how her own leadership struggles early in her career — and one pivotal question from her partner, “Did you ever think maybe the problem is you?” — led her to uncover the truth that changed everything: the biggest obstacles to our leadership rarely come from others; they come from within ourselves. Together, we dive into: Why it’s so hard for leaders to see that we might be the problem How the need for control and speed quietly destroys trust and engagement Why certainty can masquerade as confidence — and how to lead with curiosity instead How even the most accomplished leaders can secretly feel like outsiders, a belief closely tied to impostor syndrome, and what to do about it The single underlying fear that fuels all these hidden blockers If you’ve ever wondered why you keep repeating the same patterns — or why leading sometimes feels harder than it should — this conversation will help you see what’s really been standing in your way. Muriel’s insights are both deeply human and immediately actionable. You’ll walk away seeing leadership — and yourself — through a whole new lens, with practical tools to unstick the hidden beliefs that have been holding you back. The post Muriel Wilkins: Breaking Through the Hidden Beliefs That Hold Leaders Back appeared first on Mark C. Crowley.

    36 min

  8. 10/10/2025

    Colin Fisher: Why Teams, Not Stars, Create Lasting Success

    The core message of Colin M. Fisher’s new book, The Collective Edge: Unlocking the Secret Power of Groups, is simple but profound: we dramatically overestimate the role of individuals in success and underestimate the extraordinary power of groups. History celebrates “great men” like Edison, Jobs, and Musk, but the truth is that real breakthroughs nearly always come from teams—groups that learn how to cooperate effectively, stick together, and build upon one another’s strengths.   Too often, workplace managers mirror this cultural bias becoming infatuated with star performers. They lavish praise and resources on individuals, hoping one person’s brilliance will carry the whole. But as Colin makes clear, the true competitive advantage lies in developing cohesive, resilient teams. A star may dazzle for a while, but groups that collaborate well produce enduring results—driving innovation, loyalty, and resilience that no single person can deliver on their own.   Colin argues that our obsession with individual genius has left workplaces fractured and often mismanaged. And when leaders cling to fear-based tactics—believing pressure and intimidation will push people to perform—they undermine the very conditions groups need to excel. Negative experiences weigh five times more heavily on the human brain than positive ones. They consume energy, erode trust, and ensure people take fewer risks. Fear creates compliance, at best, but never the creativity, loyalty, or innovation required for long-term success.   Our conversation zeroed in on what makes groups thrive. Loyalty, belonging, and well-being aren’t “soft” ideas (as our podcast audience knows very well); they are competitive advantages. Teams that stay together outperform those plagued by turnover. Organizations that invest in caring for people not only attract and retain talent but also become more adaptable in times of disruption. Colin’s research powerfully confirms what many of us already know: well-being is not separate from performance—it’s the fuel that allows groups to commit fully, collaborate deeply, and sustain high achievement over time.   Colin’s research also reveals that truly effective cooperation requires more than just hitting goals—it demands that members feel satisfied enough to remain personally committed. That’s why enduring teams, like the Rolling Stones, last for decades: they balance performance with the relational glue that keeps people engaged.   We also explored some of Colin’s most compelling insights for leaders not previously heard with past guests. In a world increasingly divided and polarized, Colin’s work is a reminder that our greatest strength comes not from going it alone, or idolizing lone stars, but from rediscovering the collective edge—unlocking the trust, creativity, resilience, and well-being that only groups can deliver. The post Colin Fisher: Why Teams, Not Stars, Create Lasting Success appeared first on Mark C. Crowley.

    36 min
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Transformational Leadership For The 21st Century

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  • Creador
    Mark C. Crowley
  • Años de actividad
    2018 - 2026
  • Episodios
    173
  • Clasificación
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    Lead From the Heart

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