All Things Quality: An ASQ Podcast

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Quality is changing fast — and All Things Quality is here to help you keep up. Tune in for expert interviews, smart explainers, and future-focused conversations on the tools, trends, and big ideas shaping the quality profession. Listen in, level up, and bring better quality to whatever you do.

  1. Agentic AI, Automation, & the Future of Quality 4.0 in Healthcare with Darshi Bassi - ATQ 26

    17. Juni

    Agentic AI, Automation, & the Future of Quality 4.0 in Healthcare with Darshi Bassi - ATQ 26

    In this episode of All Things Quality, we talk with Darshi Bassi, quality improvement advisor at Mayo Clinic, about her quality journey, digital transformation, and the role of Quality 4.0 in healthcare. Darshi shares lessons from her “My Quality Story” article and discusses how systems thinking, process improvement, AI, automation, and classic quality tools can help organizations improve — when they are used with purpose, discipline, and a clear focus on people and outcomes. Also included is our “Quality News You Can Use” segment featuring ASQ updates, member resources, upcoming events, certification support, and more. Featured Links and Resources: Darshi Bassi’s Quality Progress article: “My Quality Story: Evolving from ‘bug queen’ to ‘diamond’”Darshi Bassi’s Quality Progress article: “Catch All”ASQ Quality 4.0 resourcesASQ Ascend Webinars: “Turning Crisis into Opportunity: Managing Quality Issues and Supplier Challenges Beyond Your Control”Quality Progress 40 Under 40 nominationsASQ Certified Six Sigma Green BeltQuINCY Study Assistant for Certified Six Sigma Green BeltRelated episode: ATQ Podcast: “AI, Empathy, and the Future of Care” with Neha Chowrasia

    33 Min.
  2. The Real Cost of Quality - Recorded Live at WCQI - ATQ 25

    3. Juni

    The Real Cost of Quality - Recorded Live at WCQI - ATQ 25

    Recorded live at WCQI, Doug Wood and W. Frazier Pruitt — coauthors of Principles of Quality Costs, Fifth Edition — join All Things Quality to discuss the hidden costs organizations often miss, and why the future of quality depends on fundamentals, communication, business fluency, and people. More resources: What is Cost of Quality? — ASQ 2025 ASQE Insights on Excellence Cost of Quality Report Targeting Quality Costs — Quality Progress Cost of Quality: Finance for Continuous Improvement — ASQ Training Connect with Doug Wood on LinkedIn Connect with W. Frazier Pruitt on LinkedIn

    31 Min.
  3. Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24

    15. Mai

    Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24

    Before WCQI 2026, I spoke with Seetharam “Ram” Kandarpa, Founder and Director of Shaarkview Consultancy, ASQ ConnEx Expert, and ASQ volunteer leader, about where quality is headed next. We discuss his journey into quality, current challenges in the field, what Quality 5.0 means in practical terms, balancing technology with human judgment, and advice for quality professionals looking to grow in a changing landscape. Listen now, share with a fellow quality professional, and follow All Things Quality for more conversations shaping the future of quality. More resources: Seetharam “Ram” Kandarpa | ASQ ConnEx Expert profile ATQ Podcast Episode 9: Upskilling for Quality 4.0 & 5.0ASQ: Quality 4.0 overviewASQ Article: The Download: From Quality 4.0 to the Brink of 5.0ASQTV: Industry 5.0

    27 Min.
  4. AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23

    6. Mai

    AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23

    In this episode of All Things Quality, we talk with Neha Chowrasia about AI in healthcare and why the future is not human vs. machine, but both working together. We explore where AI is improving quality, safety, and efficiency, and why empathy, judgment, and human-centered care still matter most. Based on Neha’s Quality Progress article, “Hand in Hand.” More resources: Connect with Neha on LinkedInRead Neha’s Quality Progress article, “Hand in Hand”Join ASQ Download the ASQ Mobile App for bonus material and more quality resources

    23 Min.
  5. When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

    24. Apr.

    When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

    What happens when the procedure looks right on paper, but real work tells a different story? In this episode of All Things Quality, I’m joined by Andrea Baker, The HOP Mentor, for a practical conversation on Human and Organizational Performance (HOP) and what quality leaders can learn from the human side of work. We get into how Andrea found her way into HOP, why safety and quality are more connected than many people realize, and how leaders can move from blame-based reactions to better learning. We also talk about procedure drift, person vs. system thinking, culture change, and where AI and technology can help—or hurt—when organizations are trying to understand how work really gets done. More resources: Andrea Baker on LinkedInAndrea’s 2026 ASQ Lean and Six Sigma Conference keynote presentationThe HOP Mentor websiteJoin ASQ

    21 Min.
  6. The Next Era of Quality: A 5 Dimensional Model with Danny Even Chen - ATQ 21

    8. Apr.

    The Next Era of Quality: A 5 Dimensional Model with Danny Even Chen - ATQ 21

    What does the next era of quality look like? In this episode of All Things Quality, Danny Even Chen joins us to explore how AI, digitization, and changing expectations are reshaping the future of quality. He also shares the framework he proposes for this next era: a five-dimensional view of quality that expands beyond product and service to include solution, knowledge, and experience. Read his Quality Progress article: Branching Into the Next Era of QualityConnect on LinkedIn: Danny Even ChenAttend ASQ's World Conference on Quality & Improvement (Orlando, May 17)Access Your April Member Gift – Lean Six Sigma in the Digital Age⁠Download ASQ's Mobile App⁠Send feedback /podcast ideas: ⁠mailto:pbaez@asq.org

    20 Min.

  7. 25. März

    RCA: Solving the Problem for Good + ASQ Updates! - ATQ 20

    In this episode, we introduce the basics of root cause analysis and walk through several essential RCA tools used to uncover the real causes behind problems. A practical overview for quality professionals looking to strengthen problem solving and continuous improvement. Plus, we share a few ASQ updates to keep you in the loop. ASQ Updates - ASQ Certifications (Apply by April 13): https://asq.org/certFree Webinar - Discover the Value of ASQ (April 23)ASQ World Conference on Quality & Improvement (Orlando): https://asq.org/wcqi (May 17)April Member Gift – Lean Six Sigma in the Digital Age: https://asq.org/membership/member-giftQuality Progress Articles (including “Hand in Hand”): https://asq.org/quality-progressASQ Mobile App (Join today): https://asq.org/membership/mobile-appProvide Feedback / Ideas: mailto:pbaez@asq.org

    11 Min.
  8. Secrets of Successful QMS Auditing - ATQ 19

    11. März

    Secrets of Successful QMS Auditing - ATQ 19

    In this episode, experienced auditor, trainer, and active ASQ leader, Susan Gorveatte reframes auditing as a journey—one that requires preparation, objectivity, communication skills, and a commitment to comparing evidence to criteria without opinion. She explains the importance of balancing interviews, observation, and records review, building strong rapport from the start, and recognizing positive findings—not just nonconformities. 📘 Unlocking the Secrets of Successful Management System Auditing – Article by Susan Gorveatte 📖 ISO 19011: Guidelines for Auditing Management Systems 📘 ISO 9001:2015 – Quality Management Systems Requirements 🌎 ASQ World Conference on Quality and Improvement (WCQI) 👩‍💼 Learn More About Susan Gorveatte via LinkedIn

    30 Min.
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Quality is changing fast — and All Things Quality is here to help you keep up. Tune in for expert interviews, smart explainers, and future-focused conversations on the tools, trends, and big ideas shaping the quality profession. Listen in, level up, and bring better quality to whatever you do.

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