Better Faster Further

Better Faster Further

Better Faster Further helps organizations, teams, and leaders accelerate peak performance. Every organization has the capacity to improve. People today want to be a part of something greater than themselves. Effective leadership is the cornerstone of great organizations. Culture is the glue that binds it all together. Each episode features inspiring stories from bright business minds, accomplished athletes, and leaders who are changing our belief in what's possible. We provide insights, tools, and takeaways to help listeners explore their true potential and go after their best. ​

  1. Brian Lomeli - Setting the Stage for World Class Enterprise Customer Support in the Era of AI

    14. JULI

    Brian Lomeli - Setting the Stage for World Class Enterprise Customer Support in the Era of AI

    Reach out to us at ⁠bff@betterfasterfurther.com⁠ or visit our website ⁠⁠⁠www.betterfasterfurther.com⁠⁠⁠ for more information.In this energizing episode of Better Faster Further, Regan and Adam sit down with Brian Lomeli, SVP of Customer Service & Support at ServiceNow, to explore what it really takes to build a world-class support organization—one rooted in vision, leadership, and hospitality.With over 14 years at ServiceNow and a background that blends computer science with sociology (and a serious passion for golf), Brian offers a refreshingly human perspective on support at scale. From navigating crisis and reorgs to reimagining support in the age of AI, Brian opens up about the internal transformation he's led across a 2,200-person global team.AI emerges as a central theme throughout the conversation, as Brian shares how adopting an “AI-first” mindset is reshaping enterprise support and driving innovation at ServiceNow.Together, they unpack how investing in employee experience leads to stronger customer outcomes, why “hospitality” became the core of Brian’s leadership vision, and how empathy, clarity, and structure help build durable teams and lasting impact.This isn’t just a podcast about operations—it’s a deep look into how leadership evolves under pressure, and how emerging technologies like AI are influencing culture, strategy, and scale.If you're thinking about the future of support, scaling leadership, or navigating change in high-growth environments—this one’s for you.Connect with Brian Lomeli:⁠https://www.linkedin.com/in/brian-lomeli-b7017/

    1 Std. 16 Min.
  2. 07.11.2024

    Inside the Mind of a Special Ops Leader with Brian Petit CEO of Garfield Syndicate

    In this episode of Better Faster Further, Regan and Adam are joined by Brian Petit, a former Green Beret and retired Colonel with over two decades of experience in the U.S. Special Forces. Brian brings a wealth of knowledge on leadership, team dynamics, and resilience under extreme conditions. He shares stories from his military career, highlighting how he and his teams faced high-stakes missions with autonomy and adaptability. Brian dives into the complexities of leading diverse teams within the Special Operations community, where members from various military branches come together to solve challenging problems. He emphasizes the power of empowerment, allowing teams the freedom to innovate and make decisions on the ground. Brian also sheds light on the importance of trust-building, sharing his methods for creating a culture of open communication and mutual respect within high-performance teams. This conversation offers executives and leaders valuable lessons on leading through uncertainty, building trust, and creating teams capable of independent, high-stakes decision-making. Brian's insights on foundational skills and resilience provide a unique perspective that can be applied to both military and corporate environments. If you enjoyed this conversation, please rate, review, and share the podcast. Your support helps us grow and continue delivering valuable content. Reach out to us at bff@betterfasterfurther.com or visit our website ⁠www.betterfasterfurther.com⁠ for more information. Brian S. Petit is the CEO of Garfield Syndicate, LLC. He teaches and consults on leadership, strategy, planning, resistance, and special operations. He retired in 2017 as a US Army Special Forces Colonel, serving 25 years in infantry, airborne, and special operations units. From 1997 to 2017, he commanded special operations units in the Balkans, Iraq, Afghanistan, Southeast Asia, The Philippines, Europe, and Africa. In sum, he served over five years in combat or conflict zones. His current work involves teaching and consulting on resistance operations as part of a nation’s total defense scheme. This work has taken him to twelve countries in East Europe, the Black Sea region, and Asia. Stateside, he teaches the National Resistance Course for the Joint Special Operations University (JSOU) and lectures at various military and higher education institutions. He has published in War on the Rocks, Special Warfare, Military Review, Irregular Warfare Initiative (IWI), Small Wars Journal, and Journal on Baltic Security. The Petits live in Colorado.

    1 Std. 36 Min.

Info

Better Faster Further helps organizations, teams, and leaders accelerate peak performance. Every organization has the capacity to improve. People today want to be a part of something greater than themselves. Effective leadership is the cornerstone of great organizations. Culture is the glue that binds it all together. Each episode features inspiring stories from bright business minds, accomplished athletes, and leaders who are changing our belief in what's possible. We provide insights, tools, and takeaways to help listeners explore their true potential and go after their best. ​