Debt Reckoning

Institute of Money Advisers

The podcast of the Institute of Money Advisers, and the Internet's only debt advice podcast. Join Andy Shaw and Antonio Pupino, plus guests, as we discuss topical issues in money advice and personal finance.

  1. 6. FEB.

    Shocking Sir Stephen (A statutory advice duty, with Daphne Hall)

    Happy New Year, listeners! With 2025 in the books, we look ahead (with customary optimism) to 2026 by discussing the National Association of Welfare Rights Advisers (NAWRA)'s campaign to introduce a statutory duty for local authorities to ensure access to social welfare advice. Daphne Hall, NAWRA Vice Chair, joins Antonio and Andy to explain why this is needed, what it might mean for local and national advice services, and how to stop for-profit commercial firms from hoovering up all the money earmarked for helping vulnerable people. Useful links: NAWRA launches campaign for advice to be a statutory duty at the House of CommonsSupport NAWRA's campaignBecome a member of the IMA

    39 Min.

  2. 31.10.2025

    Front Loading the Joy (Debt advice news)

    It's been a while since we last put out an episode - and lots has been happening in that time. Antonio and Andy run through a few topical items that have been going on since our last Debt Reckon, including the FCA's motor finance compensation scheme, a newsworthy intervention from the Enforcement Conduct Board and potential changes to the remit of the Financial Ombudsman Service. Useful links: FCA motor finance redress scheme - press release'Britain's largest bailiff firm forced into refunds scheme after overcharging.' The Guardian, 15th AugustECB: Chief executive's report, October 2025HM Treasury: Review of the Financial Ombudsman Service and the IMA's responseBecome a member of the IMA

    43 Min.

  3. 18.07.2025

    Everything Is A Last Resort (Council Tax)

    It's summertime, which means only one thing - the government will be undertaking some debt-related consultations. This year, the Ministry of Housing, Communities and Local Government have obliged, with a fresh look at the administration and enforcement of council tax, an issue that is always close to the hearts of debt advisers. In this episode, Antonio and Andy take a closer look at the government's proposals, alternately lamenting the missed opportunities and welcoming the chance to make meaningful change. There's also a bonus look at some council tax case law, revisiting our favourite legal phenomenon, the Freemen-on-the-Land. Useful links: MHCLG consultation on council taxR (Peacekeepers Foundation) v Liverpool and Knowsley Magistrates Court [2025] EWHC 1493 (Admin)Become a member of the IMA

    43 Min.

  4. 17.06.2025

    The First Ever Round of Applause (Enforcement, Live at IMA Conference)

    Dealing with enforcement agents is part of every debt adviser's working life, and most advisers would agree that the sector is under-regulated and in need of reform. Since 2023, the Enforcement Conduct Board (ECB) has operated a voluntary scheme where it accredits and supervises participating enforcement agencies. So how effective has this regime been, and what developments should we expect in the future? In this special episode of Debt Reckoning, recorded live at the Rep Theatre in Birmingham as part of the IMA's annual conference, Antonio and Andy are joined by three guests who have plenty to say on this issue: Carole Kenney, the director of welfare at CDER enforcement agents; David Parkin of the ECB; and Yvonne Fovargue CBE, former advice worker and MP for Makerfield, as well as the IMA's current patron. With input from an audience of (mainly) frontline debt advisers, we discuss what changes the enforcement industry has already made to respond to regulation, what statutory powers the ECB might need in future, and the thorny issues of how bailiffs deal with consumer vulnerability and inability to pay. Useful links: The Enforcement Conduct BoardMinistry of Justice consultation into regulation of the enforcement sectorBecome a member of the IMA

    42 Min.

  5. 30.05.2025

    Ignore The Human Element (The FCA Strategy, 2025-30)

    The Financial Conduct Authority, who set the rules and guidance governing most forms of debt advice, have launched their new five-year strategy for 2025-30, explaining how they'll support economic growth and help consumers navigate their financial lives. Aside from the inevitable promise of technological advances, and a doubling down on the view that Consumer Duty is the answer to everything, an early casualty of the FCA's new direction is the long-promised review into the debt advice rules contained in CONC 8. So what does it all mean? Antonio and Andy take a look at the new strategy and consider how it might impact on debt advisers and the people they help. (We apologise for the slightly suboptimal audio quality in the second half of this episode. Technology, it turns out, can sometimes let us down). Useful links: The FCA strategy, 2025 to 2030IMA Conference - including Debt Reckoning Live - at the Rep Theatre, Birmingham, 12 June 2025Become a member of the IMA

    41 Min.

  6. 04.03.2025

    Accidental, Unavoidable Dividends (Energy Debt Write-offs)

    The rising price of gas and electricity has caused some of the biggest issues seen by debt advisers over the last few years, with people experiencing increasing levels of unmanageable debt. Ofgem, the UK's energy regulator, has proposed a number of interventions to try and address the issue - including a scheme to write off up to £1 billion of unpaid energy bills. But what do debt advisers really think of these ideas? Have Ofgem been talking to the right people? And just how much universal credit does someone receive anyway? We talk to Amy Taylor, chair of the Greater Manchester Money Advice Group, who responded to Ofgem's consultation, about whether the proposals go far enough, and the role of debt write-offs more generally in a debt adviser's toolkit. Useful links: Ofgem: A 'reset' and 'reform' for people in energy debtIMA response to the consultationGMMAG response to the consultationIMA Money Advice Awards 2025Become a member of the IMA

    51 Min.

  7. 10.01.2025

    Antonio Does Mastermind (The New Year Quiz)

    Happy New Year, listeners! With 2024 consigned to the history books, we look back at a year in debt advice with a quiz covering all the important developments in the last year, and a (surprisingly optimistic) look ahead to the next. Can Antonio re-establish his credentials as our resident Money Advice Specialist, or will his notoriously bad memory get the better of him? Useful links: Seculink v Forbes [2024] EWHC 3339 (Ch) Become a member of the IMA

    41 Min.

  8. 01.11.2024

    Staring Into the Abyss (IVAs)

    IVAs are by far the most common form of personal insolvency, with high-profile advertising and promotion helping them to outstrip other solutions. But does this mean that everyone who enters an IVA receives a good service? New research from the Insolvency Service highlights the problems in the 'take-on' process for IVAs, from bad advice at the outset to poor treatment of customer vulnerability. In this episode, Antonio and Andy discuss the Insolvency Service's findings and what they might mean, including a genuine difference of opinion on whether the Government's IVA guidance strikes the right balance. Useful links: Insolvency Service report into Individual Voluntary Arrangements Government guidance about the report Join the IMA

    38 Min.
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The podcast of the Institute of Money Advisers, and the Internet's only debt advice podcast. Join Andy Shaw and Antonio Pupino, plus guests, as we discuss topical issues in money advice and personal finance.

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