Rolled Up Network

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Channel • 7 Shows

Management

Management

Updated Twice Weekly
Marketing

Marketing

Updated Daily
History

History

Updated 13/01/2023
Entrepreneurship

Entrepreneurship

Updated 11/08/2021
Careers

Careers

Updated Weekly
Marketing

Marketing

Updated Twice Weekly
Marketing

Marketing

Updated Weekly

6 DAYS AGO

AI Hallucinations & Mastercard’s New Scam Thresholds

In this episode of Fraudology, Karisse Hendrick comes to you from a beachside work-cation in Florida to deliver an essential debrief on the latest shifts in the e-commerce fraud landscape. Fresh off the Accertify Global Customer Summit, Karisse shares key strategic takeaways on why cybersecurity and fraud teams must break down operational silos as fraud signals increasingly move up-funnel. The conversation takes a critical look at the limitations of relying on Large Language Models (LLMs) in risk management. Highlighting a recent blunder where a Top 4 consultancy published a 44-page fraud report riddled with completely fabricated citations and footnotes, Karisse and Dr. Nicola Harding explain why "domain expertise" cannot be automated. Because true fraud insights are kept proprietary to protect them from criminals, open-source AI tools are inherently prone to "hallucinating" facts. We also break down Mastercard's newly announced Scam Merchant Dashboard, which officially goes into effect on July 24th, 2026. This aggressive program places a heavy burden on e-commerce merchants and their acquirers through a multi-trigger framework designed to shut down predatory accounts. Key pillars of Mastercard’s new program include: The Authorization Performance Breakdown: A sudden drop in approval rates—such as a 50 percentage point decline or falling below a 30% overall threshold within a 72-hour window—will immediately trigger an investigation.The New Merchant 5% "Math": For accounts open less than six months, Mastercard is introducing a brand-new metric: combining refunds and chargebacks divided by overall sales. Crossing a 5% threshold over a rolling 30-day period (with at least 500 transactions) risks immediate account review.The 72-Hour Termination Clock: Once flagged by issuer complaints or network alerts, acquirers have a strict 72-hour window to either prove the merchant's legitimacy or completely terminate their ability to accept Mastercard.

6 days ago

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30 min
28 APR

Scam Centers, Agentic Commerce Liability, and the Fraud Leadership Crisis

In this episode of Fraudology, Karisse Hendrick provides a comprehensive update on the shifting tides of the fraud industry, from international takedowns to the growing pains of AI-driven commerce. Karisse dives into the latest news and personal insights gathered from her network, cutting through the industry hype to provide practical realities for fraud and payments professionals. The conversation explores the evolving mechanics of Agentic AI in commerce and how the major card brands are reacting to it. Karisse provides an inside look at new protection frameworks, such as American Express’s "ACE Developer Kit," and contrasts them with the current lack of "compelling evidence" provisions for AI agents at Visa and Mastercard. We also explore the "hot topics" dominating the fraud landscape today: The Scam Center Strike Force: A breakdown of recent DOJ actions against Southeast Asian criminal organizations, the seizure of $700 million in cryptocurrency, and the sobering reality of human trafficking victims trapped in these compounds.The Positive Lure Phishing Scam: Why hackers are spoofing platforms like Paperless Post and Evite to bypass traditional "fear-based" training, using our desire for community to harvest credentials and install malware.The Human Element vs. AI: Why senior fraud leadership cannot be replaced by LLMs. Karisse explains how the critical "domain expertise" and "institutional knowledge" required to manage sophisticated fraud are not found in the open-source data that powers AI. The Fraud Job Market Crisis: A candid look at the recent wave of layoffs affecting veteran fraud fighters, the trend of "pay band reductions," and strategic advice for those navigating a saturated and increasingly centralized job market.

28 Apr

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40 min
24 MAR

Beyond the Hype: Agentic AI, VAMP Ratios, and Post-MRC Realities

In this episode of Fraudology, host Karisse Hendrick provides a comprehensive debrief following the Merchant Risk Council (MRC) Vegas conference. Karisse shares her highlights and lowlights from one of the industry's biggest events, cutting through the conference hype to provide practical insights for fraud and payments professionals. The conversation explores the evolving mechanics of Agentic AI in commerce, detailing how tools like Sardine are now identifying AI agents by monitoring "invisible" behaviors, such as fields being filled without mouse movement. Karisse provides an inside look at why OpenAI recently shelved its "instant checkout" feature, moving away from being a merchant of record to avoid the liability of chargebacks and complex transaction enablement. We also explore the "hot topics" dominating the fraud landscape today: The VAMP Threshold "Cliff": How Visa is drastically reducing high-risk merchant ratios from 220 basis points to 150 basis points this April, potentially catching many enterprise merchants off guard.The Complexity of Agentic Chargebacks: Real-world examples of "authorized" AI purchases where merchants are losing disputes because card brands like Visa do not yet have established "compelling evidence" protocols for AI agents.The Human Element vs. AI: Why senior fraud leadership cannot be replaced by LLMs, as the critical "domain expertise" required to manage sophisticated fraud is not found in open-source data.

24 Mar

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51 min
10 FEB

The AI Armory—Reverse Engineering Fraud Tools (with Robert Capps)

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse Hendrick welcomes back elite fraud fighter and Stratovera CEO Robert Capps to discuss the shifting power balance in the age of AI. Robert shares a fascinating "thought experiment" where he used Large Language Models (LLMs) to reverse engineer obfuscated JavaScript, proving that even non-technical attackers can now identify and dismantle complex front-end fraud tools in real-time. The conversation dives deep into the "Build vs. Buy" debate, with Robert cautioning organizations that the true cost of building internal tools isn't just the initial code—it's the ongoing "immune response" required to fight an AI-powered adversary that never sleeps. From the "radioactive decay" of legacy device ID to the necessity of designing "entropy" into system responses, this episode is a masterclass in modern fraud strategy. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

10 Feb

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46 min
26/04/2024

Client Referral Tactics for Agency Growth

In this episode of Agency Algorithm, hosts Nick Shackelford and Joshua Johnston focus on the systematic management of referrals and payment structures in client relationships. Join them as they discuss the importance of automating sales follow-ups, ensuring simplicity in payment processes, and the strategic nuances of handling referral payments. Learn how to effectively manage communications and set clear standards to mitigate payment-related issues. Nick and Joshua also cover key operational topics like using high-level software for agency efficiency, and share real-life anecdotes to illustrate the influence and complexity of referral agreements. -------------------------------------------------- ⏰Timestamps: 00:00 - 03:45: Introduction to automations and sales follow-ups in agencies 03:46 - 07:15: Payment methods and the importance of simplicity 07:16 - 10:29: Strategies for managing referral payments effectively 10:30 - 13:50: Future show topics: Operational tips and software tools 13:51 - 16:35: Psychological insights into asking for referrals 16:36 - 19:58: Exploring the landscape of referral strategies 19:59 - 22:44: Real-life stories of impactful referrals and networking 22:45 - 25:45: Creative methods for structuring referral payouts and rewards 25:46 - 30:00: Maintaining clarity and integrity in agency dealings -------------------------------------------------- Stay connected with your hosts. Follow Shack on X @iamshackelford and visit GeekEx for exclusive agency resources. Follow Josh on X @joshykobyashi and join the Hydra network to boost your agency’s growth.

26/04/2024

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28 min
7 APR

Inside the Scam Compounds: Erin West’s Cambodian Debrief & the Fight for Accountability

In this episode of Fraudology, Karisse Hendrick welcomes back Erin West, prosecutor and founder of Operation Shamrock, for an urgent update on the global "scamdemic" of pig butchering. Erin shares firsthand accounts from her recent investigative trip to Cambodia, providing a chilling look at the industrialized nature of transnational organized crime and the massive scale of the scam compounds operating in the region. The conversation explores the recent waves of accountability, including the historic U.S. indictment of Cambodian/Chinese kingpin Chen Ji and the subsequent $15 billion forfeiture—a move that has sent ripples of fear through the industry. Erin details the "Super Bowl effect" she witnessed in Sihanoukville, where compounds appeared shuttered for show while operations continued behind locked metal doors and shuttered windows. We also explore the "hot topics" dominating the fraud landscape today: The GDP of Fraud: How the scam industry now accounts for an estimated 40% to 60% of Cambodia’s GDP, making total eradication a complex economic and humanitarian challenge.Industrialized Deception: Why these compounds resemble corporate training rooms—complete with cubbies for personal phones and strict "fine" schedules for victims—proving this is a highly systemized global industry.The Liability Lever: A look at how platforms like Meta successfully block scam ads in Australia where they face financial liability, while failing to do so in regions where "teeth" in the law are missing.Building the Coalition: How Erin’s crypto-coalition has grown to 2,400 members, bridging the gap between local law enforcement and federal agencies to ensure victims are no longer turned away. Additionally, Erin dives into the heartbreaking reality of the "generation's worth of wealth" being stolen from Western countries to fund "mint-colored Rolls Royces" and garish displays of luxury in Phnom Penh. We conclude with a call to action for fraud professionals to "Train the Trainer," using Operation Shamrock’s resources to educate their own communities and break the echo chamber.

7 Apr

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48 min
30/03/2023

This Woman Built Her Path to Financial Independence Through Her Agency | Jennifer Spivak - The Ad Girls

Agency Algorithm is produced by Podyssey. Each week Shack and Josh chat with an agency owner and talk about their journey to this point in their career, how they survived the last couple of years, and what the roadmap to success looks like. In this episode of Agency Algorithm, we speak with Jennifer Spivak, CEO and Founder of The Ad Girls. We explore how she built her business with a focus on female financial independence, learned to manage her ego, navigated a difficult year in business, and developed a system to build personal relationships with clients based on messaging, personality, vulnerability, and feel-good. Connect with Freeform not-for-profit Jennifer mentions in this episode. Connect with Jennifer on Linkedin: Join the best in class Triple Whale partner program, and receive up to 20% of your referral. Keep in touch with your hosts. Follow Shack on Twitter @iamshackelford and visit GeekEx for events, trainings and more. Follow Josh on Twitter @joshykobyashi and visit Hydra to scale to 8-Figures and beyond!

30/03/2023

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48 min
14 APR

AI at Scale: The New Frontier of Identity Theft and Biometric Fraud

In this episode of Fraudology, Karisse Hendrick welcomes back Ron Zayas, CEO of Ironwall, to discuss the terrifying ways Artificial Intelligence is industrializing fraud. While we often think of AI as a tool for automation, Zayas explains that its true danger lies in its ability to apply human-like logic to stolen data at an unprecedented scale. The conversation dives deep into the mechanics of modern account takeovers, explaining how AI can "guess" password variations by identifying personal patterns across multiple data breaches. We also explore the hidden risks of biometric security, from the vulnerabilities of centralized facial recognition databases to the high error rates of AI models when identifying people of color. Key topics covered in this episode include: Fraud at Scale: How AI moves beyond simple automation to recognize patterns in your passwords and digital behavior to breach accounts across the web.The Biometric Trap: Why storing your facial recognition or fingerprint data with a bank or organization is a permanent risk, and why local storage on your device is the only safe alternative.Biometric Bias and Mistakes: The reality of high error rates in facial recognition for people of color and the harrowing story of a woman arrested for a crime in a state she had never visited due to an AI mismatch.Breaking the Connection: Practical steps to remove your personal information from data brokers and why you should treat your mobile number with the same secrecy as your Social Security number.The Metadata Threat: How a simple photo of your house or the Grand Canyon can leak your exact IP address and physical location to bad actors through hidden metadata.

14 Apr

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37 min
01/12/2021

Bill Miner (Canada's Gentleman Bandit)

Bill Miner is one of the original bank robbers of the Wild Wild West, but you may know him as a dessert at The Keg. This is the story of Canada's first, and only train robber. Original Heists is presented by Shipbob. Keep your inventory secure.

01/12/2021

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11 min
12/04/2024

Standout Strategies for Personal Branding

In this episode of Agency Algorithm, join hosts Joshua Johnston and Nick Shackelford as they dive deep into building a powerful online presence within the marketing space. Learn from their hands-on experience on why resisting paid ads initially played a pivotal role in fostering an authentic inbound marketing strategy and how consistency, cadence, and choosing the right channels are key to effective content distribution. The hosts also discuss leveraging platforms like LinkedIn and Twitter to maximize business marketing efforts and the power of developing a focused offer. ----------------------------------------------- ⏰Timestamps: 00:00 - 04:05: Reflecting on Inbound Leads 04:06 - 06:58: The Journey to Building a Following 06:59 - 09:51: Nurturing Creativity and Innovation 09:52 - 13:26: Targeted Outreach: Leveraging LinkedIn's Lead Potential 13:27 - 16:26: The Magic of Emojis in Copy 16:27 - 20:46: A Gratitude Experiment: Unveiling Its Impact 20:47 - 24:28: Precision Networking: Growing Connections Strategically 24:29 - 25:00: Beyond Posting: Fostering Engagement through Interaction -------------------------------------------------- Keep in touch with your hosts. Follow Shack on X @iamshackelford and visit GeekEx for events, trainings and more. Follow Josh on X @joshykobyashi and visit Hydra to scale to 8-Figures and beyond!

12/04/2024

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25 min

Ecommerce, Media Buying, Shopify, DTC, and CPG podcasts featuring strategies and tactics from industry leaders. Subscribe to learn more, sell more, and do more.