Australia Post

Australia Post

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

  1. Global eCommerce Trends with Jordan Berke: What Aussie Brands Need to Know

    06/06/2025

    Global eCommerce Trends with Jordan Berke: What Aussie Brands Need to Know

    In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart’s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce. With deep insight from one of the world’s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market. This conversation explores: The rise of marketplace dominance and how brands can differentiate Localisation done right: examples of global retailers adapting to regional markets The growth of content-driven commerce and the TikTok effect The role of data in building loyalty through personalisation and subscriptions How shipping expectations like free and same-day delivery are impacting growth Emerging innovations in recommerce and AI-powered shopping experiences What Australian retailers can learn from global shopping festivals If you want to stay competitive on a global stage, this episode offers powerful insights into what’s working now - and what’s coming next. - Want to hear more Business Talks? Subscribe on:YouTube Australia Post Business Talks Podcast - YouTubeSpotify Australia Post | Podcast on SpotifyApple Music Australia Post Mobile - Australia Post - Apple PodcastsFollow Australia Post on Instagram & LinkedInAustralia Post: Posts | LinkedInhttps://www.instagram.com/auspostJordan Berke | Founder & CEO TOMRROWJordan Berke LinkedIn Jordan Berke | LinkedInTOMORROW Website About | Tomorrow Retail Consulting Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia PostGary Starr LinkedIn Gary Starr | LinkedIn See omnystudio.com/listener for privacy information.

    20 min
  2. Customer Loyalty in the Fast Lane: Social, CX and What’s Next in eCommerce

    06/06/2025

    Customer Loyalty in the Fast Lane: Social, CX and What’s Next in eCommerce

    In this episode of Australia Post Business Talks, we explore how two of Australia’s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead. You’ll hear from: Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value Together, they unpack: The customer behaviour shifts reshaping retail Why delivery experience is a make-or-break loyalty factor The biggest trends on the horizon - from social commerce to recommerce If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that. - Want to hear more Business Talks? Subscribe on:YouTube Australia Post Business Talks Podcast - YouTubeSpotify Australia Post | Podcast on SpotifyApple Music Australia Post Mobile - Australia Post - Apple PodcastsFollow Australia Post on Instagram & LinkedInAustralia Post: Posts | LinkedInhttps://www.instagram.com/auspostJulie Mathers | Founder & CEO Snuggle HunnyJulie Mathers LinkedIn Julie Mathers | LinkedInSnuggle Hunny Snuggle Hunny | Organic Clothing and Baby Swaddles AustraliaMatthew Horn | Group GM, Country Road GroupMatthew Horn LinkedIn Matthew Horn | LinkedInCountry Road Group Country Road GroupTara McKeon | Founder & CEO Proud PoppyTara McKeon LinkedIn Tara McKeon | LinkedInProud Poppy Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide – Proud Poppy Clothing See omnystudio.com/listener for privacy information.

    14 min
  3. The $8.5 Trillion Generation: Understanding Gen Alpha with Mark McCrindle

    06/06/2025

    The $8.5 Trillion Generation: Understanding Gen Alpha with Mark McCrindle

    In this episode of Australia Post Business Talks, we dive into the generational shifts reshaping the future of eCommerce. As part of our Winning in the Fast Lane series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha. With Gen Alpha now influencing over $8.5 trillion in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks: Who Gen Alpha are - and why they matter to retailers now Why tailoring customer experiences by generation is no longer optional How delivery expectations are evolving across age groups What matters more than price in a value-conscious market If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers. - Want to hear more Business Talks? Subscribe on:YouTube Australia Post Business Talks Podcast - YouTubeSpotify Australia Post | Podcast on SpotifyApple Music Australia Post Mobile - Australia Post - Apple PodcastsFollow Australia Post on Instagram & LinkedInAustralia Post: Posts | LinkedInhttps://www.instagram.com/auspost Mark McCrindle | Founder & CEO, McCrindleMark McCrindle LinkedIn Mark McCrindle | LinkedInMcCrindle Research Home - McCrindle Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia PostGary Starr LinkedIn Gary Starr | LinkedIn See omnystudio.com/listener for privacy information.

    13 min
  4. How Re/lax Remade is scaling intentionally with Karina Barker & Gary Starr

    28/08/2024

    How Re/lax Remade is scaling intentionally with Karina Barker & Gary Starr

    Join Gary Starr, Executive General Manager at Australia Post, as he sits down with Karina Barker, Founder of Re’lax Remade, to explore her inspiring journey of scaling her unique brand internationally. In this episode, Karina shares how she’s preparing for a successful peak season and the strategies that have fueled her brand’s growth. Re’lax Remade, an Australian-based business, transforms vintage towels into vibrant, fashionable hats perfect for any occasion—from a glamorous evening out to a sunny day at the beach. Discover the story behind this innovative brand and gain insights into the challenges and triumphs of expanding a niche business on a global scale. Follow Re/lax Remade here: RE/LAX REMADE (Karina Barker) (@re.lax_remade) •Instagram photos and videos See omnystudio.com/listener for privacy information.

    20 min
  5. How July Luggage stays agile during economic change with Richard Li & Andrew Brickwood

    28/08/2024

    How July Luggage stays agile during economic change with Richard Li & Andrew Brickwood

    Join Andrew Brickwood from Australia Post and Richard Li, CEO of July Luggage, foran engaging conversation on how July is navigating economic shifts and maintainingagility through 2025. They’ll explore the strategies behind July's successful international expansion and how the brand continues to innovate in a changing market. Named after the peak travel month, July offers a unique blend of style and function, filling the gap between budget and luxury luggage. Discover the insights that have propelled July's growth and how they plan to stay ahead in a competitive industry. Follow July here: July (@july) • Instagram photos and videos See omnystudio.com/listener for privacy information.

    16 min
  6. Mastercard's Economic insights for ecommerce agility with David Mann & Gary Starr

    28/08/2024

    Mastercard's Economic insights for ecommerce agility with David Mann & Gary Starr

    Dive into an insightful discussion with Gary Starr, Executive General Manager atAustralia Post, and David Mann, Chief Economist at Mastercard, as they dissect thecurrent economic landscape. This episode zeroes in on how global factors are shaping the Australian market as we head into peak season. Expect expert analysis and a forward-looking forecast on what lies ahead for the retail sector, with valuable insights for businesses preparing for the future. See omnystudio.com/listener for privacy information.

    21 min
  7. Mental Health Month | In Partnership With Beyond Blue featuring Timothy Hoopmann

    26/10/2022

    Mental Health Month | In Partnership With Beyond Blue featuring Timothy Hoopmann

    As an organisation that connects people and communities with each other and the world, we’re proud to partner with Beyond Blue to help connect people across Australia with mental health and wellbeing information, because we know that when we connect, we feel better. Australia Post are proud to support the Beyond Blue Speakers Program. Beyond Blue Speakers meet with people all over Australia and share their personal stories of anxiety and depression. By doing so, they open up conversations about mental health and connect with others through their shared experiences. In this episode, in support of Mental Health Month, and in partnership with beyond blue, we talk with Tim Hoopmann and explore his story as a small business owner, mentor and Beyond Blue representative. Tim shares with us his successes, insights and advice for business owners and teams, plus opens his toolbox and talks mental wellbeing and all things Beyond Blue. Learn More If you would like to learn more about any of the programs that we have mentioned here with Beyond Blue CLICK HERE For specific information on Beyond Blue’s NewAccess for Small Business Owners CLICK HERE Help and support Please remember that support is available if you should need it through our Employee/Workforce Assistance Program (EAP/WAP) for free for all Australia Post team members and their immediate family members. You can contact EAP/WAP on 1300 687 327. You can contact the Beyond Blue helpline on 1300 945 301 If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au   See omnystudio.com/listener for privacy information.

    25 min

  8. 08/09/2022

    Foreign Currency and Mastercard | Success Stories from the Field

    In this episode of Success stories from the field, we are joined by two special guests who provide you with insight into how their Post Offices provide their customers with travel money solutions, while preparing for their overseas adventures, as well as giving you some helpful hints and tips for increasing customer awareness about Travel Platinum Mastercard and Foreign Cash services available at Australia Post. Hearing from our colleagues who are doing it well - straight from the People’s Post Office.   You'll be hearing from:  Vanessa Gavenlock – Licensee of Lake Haven LPO  Amanda Hayes – SPSO of Bowral Post Office    Learn More  If you would like to learn more about our Foreign Currency service CLICK HERE  If you would like to learn more about our Travel Platinum Mastercard CLICK HERE    Help and support  If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au See omnystudio.com/listener for privacy information.

    11 min
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4.9
out of 5
31 Ratings

About

Home of the People's Post Office. Building the happiest and most helpful workforce in Australia

Information

  • Creator
    Australia Post
  • Years Active
    2020 - 2025
  • Episodes
    52
  • Rating
    Clean
  • Copyright
    © 2026 Retail Academy
  • Show Website
    Australia Post