Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont
Command Control Power: Apple Tech Support & Business Talk

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 2 DAYS AGO

    Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis

    Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business need. That said, we tend to work with creative agencies. Why? Because we get it. It's what we do." You can reach Matt via email: matt@fndtn.com On Twitter Follow The Foundation @thefndtn

    59 min

  2. 8 JULY

    Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire

    In this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness, and offers advice for ensuring business continuity in the face of natural disasters. The episode provides a detailed and emotional account of resilience and the power of community. https://www.gofundme.com/f/support-the-burg-family-after-the-eaton-fire-in-altadena   00:00 Introduction and Welcome 00:23 Adam's Tragic Experience in LA 01:22 Evacuation and Immediate Aftermath 03:10 Community Support and Personal Reflections 04:14 The Fire's Impact on Daily Life 05:07 Realization of the Fire's Severity 06:32 Evacuation Orders and Family Preparations 08:25 The Night of the Evacuation 10:27 Returning to the Devastation 18:58 Cleanup and Recovery Efforts 30:20 Architectural Heritage and Rebuilding 31:45 Life at the Hotel: Initial Experiences 32:56 Community and Support Among Families 34:26 Interactions with Firefighters 35:36 Challenges of Hotel Living 36:43 Emotional Impact on the Family 38:01 Reflections on Community and Support 39:28 Environmental Refugees and Climate Change 41:34 Insurance and Preparedness 47:10 Rebuilding and Client Support 55:00 Lessons Learned and Final Thoughts Meet the community trying to save Altadena’s history after the L.A. fires

    1h 2m

  3. 1 JULY

    Tech Takes: The Struggles with AI and Accounting Software

    In this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBooks and the challenges of using AI tools like ChatGPT for tasks ranging from contract creation to tech support. They also touch on broader issues involving monopolistic behaviors of tech giants and the impact of poor customer service on consumers.   00:00 Introduction and Support Request 00:28 Prom Date Analogy 00:54 Safari Issue and Client Gratitude 01:53 AI Summaries and Notifications 05:04 Apple Intelligence Rant 05:12 Google Assist Anecdote 06:47 Voice Dictation Errors 10:38 AI Contract Creation 12:43 Challenges with AI Refinement 21:20 AI in Daily Tasks 24:14 The Importance of Note Taking 24:53 AI in Coding and App Development 25:51 Gardening with AI Assistance 29:09 QuickBooks Pricing and Features 36:43 Challenges with Tech Support and Monopolies 46:54 AI's Potential and Limitations 48:22 Conclusion and Support

    52 min

  4. 24 JUNE

    When Updates and Integration Go Awry: A Case Study

    In this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential solutions. Special segments include difficulties with remote work, the quirks of Notifications and Permissions in macOS, and the ongoing struggle with the Malwarebytes and Addigy integration. The discussion wraps with user interaction nuances and a nostalgic thank you to a decade-long listener.   00:00 Introduction and Apologies 00:19 Technical Difficulties and Live Stream Issues 00:34 Joe's Haircut and Visual Gags 01:31 Camera Control Button Rant 08:24 Dinner and Hulu Troubles 09:40 General Tech Frustrations 12:51 Coordination Problems in Tech 17:01 Malwarebytes and Agy Integration 17:50 Confusing Security Popups 19:00 User Reactions and Issues 20:23 Malwarebytes and Agy Coordination 20:40 Jerry's Experience with the Issue 25:01 Apple's Notification System 36:22 Remote Desktop Control Challenges 39:26 Listener Appreciation and Conclusion

    42 min

  5. 17 JUNE

    622: Streamlining Revenue: Affiliate Insights and Network Solutions

    In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate program, their frustrations with Amazon's strict rules, and how they incorporate other affiliate programs like Backblaze and Uptime Robot into their business models. The duo also shares insights on using tools like Choosy for managing multiple browsers and discusses the pitfalls of extensions like the Honey browser extension. Finally, they highlight the importance of offering network monitoring services to clients and the strategies they use to sell these essential services.   00:00 Introduction and Opening Banter 00:13 Prescription Woes and Dermatology Services 03:12 Amazon Affiliate Program Frustrations 05:25 Affiliate Marketing Strategies and Challenges 11:43 Leveraging Chat GPT for Business Efficiency 20:13 Backblaze Affiliate Success 24:48 Honey Browser Extension Controversy 28:03 Browser Extensions: Pros and Cons 28:38 The Camel Extension for Amazon 29:22 Streamy Yard and Browser Compatibility 30:14 Choosy App for Browser Management 32:00 Affiliate Links and Malware Concerns 36:16 Uptime Robot for Network Monitoring 45:13 Challenges with Network Monitoring 51:36 The Importance of Regular Network Updates 56:37 Subscription Benefits and Conclusion

    1h 1m

  6. 10 JUNE

    Best Of CCP - Beans In The Buckets

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

    46 min

  7. 3 JUNE

    620: From Rooftops in Spain to QuickBooks User Pains

    In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful insights for managed service providers.   00:00 Introduction and Greetings 00:08 Vacation Recap: London and Spain 01:11 The Sunday Roast Experience 01:52 Yorkshire Pudding and British Cuisine 03:50 Party in Spain: Music, Conversations, and More 08:50 Back to Work: QuickBooks Troubles 28:46 QuickBooks Desktop vs. Online: The Cost Debate 29:11 Client's PC Purchase and Windows Upgrade Issues 30:12 Navigating Windows Setup and Software Challenges 31:00 Billing and Discounted Rates Discussion 33:00 Two-Factor Authentication Troubleshooting 35:11 One Password Support and Admin Access 47:10 Mac Admins Community and Personal Anecdotes 49:50 Client Device Trade-In and Repair Issues 51:58 Case or No Case: Protecting Your Devices

    57 min

  8. 27 MAY

    619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support

    In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54 Unexpected MacBook Pro Issue 03:33 Dell Display Manager Mystery 05:27 Annoying Software Bugs 08:48 Client Troubleshooting Story 17:55 Apple Watch Repair Misunderstanding 23:48 Backblaze Exclusions and Concerns 25:13 MacBook Air Story and Backup Issues 26:32 Backblaze Deduplication and Support 28:15 Trust Issues with Backblaze 30:48 Considering Alternative Backup Solutions 33:53 Client Concerns and Backup Costs 41:48 RingCentral and Phone Services 49:39 Quality Assurance in Tech 52:18 Concluding Thoughts and Listener Invitation

    57 min
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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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