CX-Spotlight

Fifth Quadrant

Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.

Episodes

  1. 2021 APAC CX Maturity Report - Ep 4. The Future Of CX And AI

    30/07/2021

    2021 APAC CX Maturity Report - Ep 4. The Future Of CX And AI

    Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

    12 min
  2. 2021 APAC CX Maturity Report - Ep 3. The Evolution Of The Contact Centre

    15/07/2021

    2021 APAC CX Maturity Report - Ep 3. The Evolution Of The Contact Centre

    Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

    10 min
  3. 2021 APAC CX Maturity Report - Ep2. The Impact of COVID-19

    14/07/2021

    2021 APAC CX Maturity Report - Ep2. The Impact of COVID-19

    Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

    8 min
  4. 2021 APAC CX Maturity Report - Ep1. CX Maturity Model

    13/07/2021

    2021 APAC CX Maturity Report - Ep1. CX Maturity Model

    Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

    11 min
  5. Conversations In Isolation - Freshworks - Sreelesh Pillai

    11/11/2020

    Conversations In Isolation - Freshworks - Sreelesh Pillai

    Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our eighth episode features Sreelesh Pillai, General Manager of Freshworks Australia. Sree was Freshworks’ 7th overall employee and moved across to Australia from India over five years ago to build the Australian arm of the business. We discuss why customer experience is the key differentiating factor for any business looking to thrive in today’s connected world, how employee engagement directly impacts, the experience that end customers receive and the ways that AI is automating service and augmenting human customer service agents.

    41 min
  6. Conversations In Isolation - DSA - Gillian Stapleton

    21/10/2020

    Conversations In Isolation - DSA - Gillian Stapleton

    Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our Seventh Episode Features Gillian Stapleton, CEO of Direct Selling Australia. DSA is the industry body representing direct selling companies in Australia, a retail channel that supplies products from non-fixed locations and attracts over 400,000 entrepreneurs in Australia. I’ve really been looking forward to this conversation, to understand how COVID-19 has impacted the direct selling business model and what the future looks like for DSA’s members. We talk about how Gill is guiding the Association and the industry through the current pandemic and into a new phase of growth as well as her passion for running marathons: 11 completed in 10 years including the now famous 2013 Boston Marathon.

    41 min
  7. Conversations In Isolation - Avaya - Simon Vatcher

    08/10/2020

    Conversations In Isolation - Avaya - Simon Vatcher

    Simon Vatcher, Managing Director at Avaya, Australia and New Zealand joins Steve Nuttall, Director of Fifth Quadrant for a conversation in isolation. They talk about Simons unique experience having left his role as Vice President of Optus to take up the challenge of leading Avaya in the middle of a global pandemic.

    39 min
  • 7 Episodes

About

Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.

Information

  • Creator
    Fifth Quadrant
  • Years Active
    2016 - 2021
  • Episodes
    7
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    CX-Spotlight