Design Thinking 101

Dawan Stanford
Design Thinking 101

Design Thinking 101 is part of how Fluid Hive helps people think and solve like a designer. You'll hear designers' stories, lessons, ideas, resources, and tips. Our guests share insights into delivering change and results with design thinking, service design, behavioral design, user experience design and more, in business, social innovation, education, design, government, healthcare and other fields.

  1. 24 SEPT

    Healthcare Design: Evidence-based, Business Fluent, and Change Prepared with Matt Van Der Tuyn — DT101 E140

    Matthew Van Der Tuyn is a designer and healthcare innovation strategist. Matt is the Senior Director of Design and Strategy at the Center for Health Care Transformation and Innovation at Penn Medicine. The mission at the Center is to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Matt has had the unique opportunity to help build the Center’s design, discipline, and elevate design thinking as a key tool in Penn Medicine's organizational toolbox. Matt's design process balances divergent and creative thinking to push beyond incremental solutions with the rigor of an evidence-based approach. We talk about becoming and being a designer in healthcare and Matt's practice. Listen to learn about: >> The unique challenges of designing and innovating in the healthcare space >> Problem-centric vs solution-centric thinking and action >> The importance of change management in the design process Our Guest  Matt is a designer and health care innovation strategist. Matt’s design roots are in information, product, and service design. His design practice began with visual arts, information design, and product design for luxury goods before deciding to pivot into design for social impact. With this new focus on using design to solve societal issues, Matt’s work expanded into the design of services and co-design as a tool for empowering disadvantaged communities. Matt’s guiding principle is that design is a mindset that anyone can leverage, and that the role of the “Designer” is to help others tap into this mindset to imagine new possibilities. In 2012, Matt made a leap into health care when he joined the newly minted Center for Health Care Transformation and Innovation at Penn Medicine (CHTI). The mission of this new center was to serve as a catalyst and accelerator for initiatives that dramatically improve health outcomes, patient and provider experiences, and decrease the cost of care. Entering as the first designer on this new team, Matt has had the unique opportunity to help build CHTI’s design discipline and elevate design thinking as a key tool in Penn Medicine’s organizational toolbox. Matt’s design process balances divergent and creative thinking to push beyond incremental solutions with the rigor of an evidence-based approach. Matt leads with the belief that the foundation of great design, and building a culture of innovation, is empowerment. That the greatest ingredient for innovation in any large service organization is the people on the front lines of service delivery who have the passion, insight, and opportunity to effect change. However, there are not often clear pathways for these staff to gain traction with ideas nor are there efficient ways for leadership to identify and support these frontline champions. Matt believes bridging this gap, through design, between high-level organizational objectives and the frontline staff with the answers, where agency is created for innovation, is the key to unlocking the true potential of an organization. Matt does not see design as a silver bullet, but rather a binder that can align the many, diverse, voices and skills needed for transformative solutions. In addition to design, Matt will quickly point to the various disciplines and individuals across Penn Medicine that he feels create the secret sauce that makes anything possible. From behavioral economists to data scientists, quality and safety experts to hospitality experts, Matt is a firm believer that everyone has something to contribute, if we center ourselves around a shared set of values that prioritize improving the lives of others. Show Highlights [02:02] Matt’s love of the fine arts, and why he ended up in graphic design. [02:34] Evolving from graphic design into product design of dinnerware. [03:25] The book that helped change Matt’s design path. [04:33] Grad school at the Unive

    43 min
  2. 3 SEPT

    Behavioral Science in Human-centered Design with Christina Hanschke — DT101 E139

    Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she’s currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators fostering a diverse culture of curiosity and continual learning. Christina and I talk about behavioral science, design for global health, and the importance of learning design. Listen to learn about: >> Behavioral science in healthcare >> Final Mile’s work in the global health space >> Collaboration and co-creation with clients >> Team facilitation Our Guest Christina's career journey, spanning diverse roles as a music therapist, nanny, and UX researcher, lays the groundwork for her current position as a Design Lead at Final Mile. Here, she applies a multidisciplinary approach to address pressing societal challenges, drawing from behavioral science, human-centered design, and systems thinking. She has had the privilege of collaborating with and supporting the efforts of community champions, local partners and ministries to address complex challenges such as HIV and vaccine hesitancy (COVID-19 and HPV).  Additionally, as an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators, fostering a culture of curiosity and continual learning. When she isn’t reading on the couch with her dogs, Christina finds joy in making music with friends. Show Highlights [02:38] Christina’s career started in music therapy, working with children, before becoming a nanny while going to graduate school at DePaul. [03:44] Moving into UX research in business. [04:01] Christina’s role at Final Mile. [04:44] Working in the global health arena. [05:27] Christina and her team’s work on vaccine hesitancy. [08:38] Working with different countries and cultures. [11:30] Dawan and Christina talk about handling power dynamics in their work. [13:49] How Christina helps the people she’s working with to see value in the work. [14:51] Using social learning and group work to encourage engagement and let them experience the value first-hand. [17:54] Christina offers advice for facilitators. [22:12] Behavioral science is understanding how people make decisions. [22:33] The complicated behavioral challenges in the healthcare space. [23:50] Understanding the “intent to action” gap. [25:13] How starting a new project looks for Christina’s team. [27:28] Co-creating and prototyping behavioral interventions with the people living the health issue. [29:05] Using visualizations to quickly capture ideas and tell stories. [31:36] Giving adults permission to be creative and curious. [32:33] Christina asks Dawan about how he incorporates play into his work. [34:29] Getting people to practice listening early on in an event or project. [36:34] Other ways to get participants to connect and engage. [39:32] Helping people get comfortable with discomfort. [42:09] One thing Christina really enjoyed about working with teams in Kenya. [46:30] There’s no single way to do design thinking. [47:17] Christina’s experiences teaching graduate students about behavioral science and UX. [50:21] Working with clients should be a collaborative relationship. [52:25] Avoiding overcomplication of the process. [56:27] Resources Christina recommends and that have helped her in her work. [57:45] Last words from Christina on the importance of continual learning, and learning outside of your usual sphere.   Links Christina on LinkedIn Christina on ResearchGate FinalMile Consulting Improving Vaccine Uptake Book Recommendations  Thin

    1h 1m
  3. 25 JUNE

    Organizational Design + Strategy + Change with Stephanie Gioia — DT101 E138

    Stephanie Gioia is a founder at Future Work Design with a focus on strategic planning and organizational innovation. She also serves as the director of the Either/Org project and teaches human-centered design for organizational innovation at the University of Oregon's Executive MBA program. She’s taught at Stanford’s d.school, University of Michigan, and Pacific Northwest College of Art. She is the founder of deckaholic.com, the world's largest library of card decks for problem solving and creativity. We talk about organizational design and strategy, and helping organizations navigate change. Listen to learn about: >> Organizational design >> Either/Org’s Inspiration Library for organizations >> Prototyping organizational changes >> Navigating and de-risking change Our Guest Stephanie Gioia (she/her) is a founding partner at Future Work Design with a focus on strategic planning and organizational innovation. Stephanie was one of the earliest strategists to use the power of Human Centered Design to solve organizational design challenges. Stephanie also serves as director of The Either/Org Project, an organizational design inspiration lab. This project vibrates all her interests: organization design, practical tool-making, learning and inspiration, and a firm belief that we can change the whole world by changing the world of work. Stephanie teaches Human Centered Design for Organizational Innovation at University of Oregon’s Executive MBA program. In the past she has taught programs at Stanford’s d.school, University of Michigan, and Pacific Northwest College of Art. She is the founder of www.deckaholic.com, the world's largest library of card decks for problem solving and creativity. Stephanie holds an MBA from the University of Michigan in Strategy and Organizational Sensemaking and earned her B.A. in History and Government from Georgetown University. She lives in beautiful Klickitat country (White Salmon, WA) with her partner Dave and is a mom to two fantastic kids. Show Highlights [01:59] Stephanie’s interest in organizational life led her to taking jobs in large organizations to see how they functioned. [02:40] How can we make organizations operate better and be a better experience for employees? [03:16] Getting an MBA in strategy and organizational sense making. [03:52] Deciding to use design thinking to prototype and design better workplaces. [04:55] Her time at IDEO. [05:25] Co-founding Future Work Design. [06:22] Working with clients at Future Work Design. [07:54] Using Future Work Design’s Wayfinder card deck to help a team align and start working together. [11:05] Helping clients get comfortable with ambiguity. [11:23] Stephanie offers an example of a client project focused on reimagining how the client might make decisions better aligned with their core values. [16:23] Reclaiming the “design” part of organizational design. [20:18] The Either/Org’s inspiration library for organizations looking to innovate. [22:57] Visualizing an organization beyond the org chart. [23:57] Organizational prototyping. [29:25] Helping organizations navigate and de-risk change. [32:11] A project for an international NGP that entailed changing their entire operating model. [34:07] Managing the expectations of change. Links Stephanie on LinkedIn Stephanie on Medium Stephanie on Instagram Stephanie on YouTube Stephanie on UX Magazine Future Work Design either/org Deckaholic DT 101 Episodes Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75 UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103

    39 min
  4. 11 JUNE

    Designing Your Career + UX for Small Business with Sarah Doody — DT101 E137

    Sarah Doody is a user research experience designer and researcher. She's also the founder of Career Strategy Lab, a UX career coaching program. In 2011, she co-created the curriculum and taught for General Assembly's first 11-week UX intensive program in New York City. She has extensive experience doing experience design, product strategy, and user research for companies including Fatherly, Sling, Citi Bike, We Work, Domino Magazine, Tictail, the Muse, Dow Jones and more. She speaks at conferences and teaches workshops worldwide. Today, we talk about designing your career and user experience for small businesses. Listen to learn about: >> Creating a career roadmap >> Career marketing materials and messaging >> The importance of stories and storytelling when interviewing Our Guest Sarah Doody is the founder of Career Strategy Lab™, a program that helps UX and product professionals at all career stages navigate their job search and articulate their skills and experience through individualized and group coaching. She is also the host of the Career Strategy Lab podcast. Since 2021, professionals who have worked with Sarah have increased their salaries by 40% on average and have been hired at prestigious brands such as Microsoft, Amazon, Salesforce, Nordstrom, Spotify, Blue Origin on average in 3.5 months. She has been featured as an expert in Forbes, Fast Company, Insider, Fox Business, and more.  Show Highlights [01:43] Sarah originally planned to have a career in neuroscience. [02:19] During a gap year, she ended up in graphic and web design instead, which led to a focus on information architecture. [2:50] From there, Sarah turned to product and user experience design and user research. [3:43] Launching her own consulting company. [04:40] How creating and teaching a workshop about building a design portfolio launched Sarah’s new career coaching business. [06:07] One mistake many make when it comes to their careers. [07:57] Sarah’s company helps people do research on themselves to help them find jobs and careers that fulfill them professionally and personally. [09:04] Being more intentional when thinking about your career. [10:47] Creating a career roadmap. [15:08] Sarah’s advice for those who are trying to figure out their next career moves. [15:30] The importance of business relationships. [18:01] The three core career marketing materials. [19:41] Focus on outcomes. [21:31] Tailoring messaging for the job you want next. [26:26] As a job candidate, you’re a product and companies hiring are your customers. [27:35] Researching companies before the interview. [29:16] Anders Ericsson and the 10,000 hour rule. [30:30] Using stories in interviews. [34:09] Think like a lawyer when interviewing. [39:16] How Sarah and her team work on projects. [42:02] Where to find out more about Sarah and her work. [43:27] Sarah’s last advice about career planning. Links Sarah on LinkedIn Sarah’s website Sarah on YouTube Sarah on Instagram Sarah on Medium Sarah on Forbes Sarah on Inside Design Sarah on UX Magazine Career Strategy Lab Career Strategy Podcast Sarah Doody on the democratization of UX and thinking like a designer 3 Signs Your Team Isn’t Doing Enough User Research The NN/g UX Podcast: Designing a UX Career The UX Growth Podcast, Season 2 Episode 12 People of Product: How to Finally Land a Job in UX DT 101 Episodes UX + Design Teams with Nick Finck — DT101 E117 UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103 UX Research + Research Teams + UX Camp DC with Glenette Clark — DT101 E80

    47 min
  5. 28 MAY

    Design Ethics with George Aye — DT101 E136

    This is the inaugural DT101 Live!, with guest George Aye. George co-founded Greater Good Studio with the belief that design can help advance equity. Previously, he spent seven years at global innovation firm IDEO before being hired as the first human-centered designer at the Chicago Transit Authority. He speaks frequently across the US and internationally. George holds the position of Adjunct Full Professor at The School of the Art Institute of Chicago. Today, we are talking live about ethics in design in the design industry.  Listen to learn about: >> What is ethical design? >> The current state of ethics in the design industry >> Project “gut checks” and saying no to projects >> How power can warp ethics Show Highlights [01:33] Audience welcome + breakfast fun + mochi doughnuts! [05:20] Dawan shares the event agenda. [07:42] Dawan introduces George. [09:06] George starts off by talking about human-centered design. [09:41] The story of the invention of e-cigarettes on the Stanford campus and how it relates to human-centered design. [11:13] What George found most shocking about the story. [11:24] It’s not just about can we do something, it’s about should we do it? [12:38] Looking at the roots of the design industry. [13:13] The weakness of Dieter Rams’ ten principles of good design. [14:20] What we need is an ethical framework for good design. [15:12] How Greater Good Studio approaches ethics in design. [15:58] Lived experience is expertise. [16:21] Design is transformative. [17:04] The design industry and education has trained designers to always say yes to projects, but not to know when to say no. [18:01] George’s Ten Provocative Questions. [19:10] Losing one’s inner conscience and voice. [20:47] A succinct definition of power. [21:24] Power asymmetry. [23:59] The risk of working on projects that potentially cause harm. [26:00] Greater Good Studio’s weekly gut checks and breakup emails. [27:38] Some patterns and a framework when writing your own breakup emails. [29:12] Design is an accelerant. [31:08] We must call out the ways in which design can be harmful. [31:24] George’s ideas around a possible standard design code of ethics and standards for practice. [32:05] Accountability, not gatekeeping. [37:21] Leadership needs to constantly practice being receptive to hard feedback from the team. [38:19] The gut check is a deliberate tripping hazard. [40:28] Ethics for people who don’t normally handle ethics. [42:48] Approaching the potential for harm in a trained-to-be-optimistic design industry. [47:58] How do we approach C-suite and other leaders to have conversations around ethics? [51:49] What the next ten years looks like for ethics in design. Links George on LinkedIn George at SAIC Greater Good Studio Greater Good Studio on Medium Articles by George Why designers write on the walls (and why you should, too) Design Education’s Big Gap: Understanding the Role of Power It’s Time to Define What “Good” Means in Our Industry The Gut Check, by Sara Cantor Aye DT 101 Episodes Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Design for Good + Ethics + Social Impact with Sara Cantor — DT101 E100 Trauma-informed Design + Social Work + Design Teams with Rachael Dietkus — DT101 E81

    57 min
  6. 14 MAY

    Leading Design + Collaboration + Why Design Thinking with Kareem Collie — DT101 E135

    Kareem Collie is an accomplished designer and educator with a rich background in both the corporate and academic worlds. Leading design teams for organizations like Nickelodeon, Coca-Cola, and USA Network, he has driven transformation and engagement through his expertise in visual and user-experience design. As Design Lead at IBM, he was instrumental in innovating user experiences. Currently, as the Design Director and Manager for NASA JPL's DesignLab, he applies design thinking to communicating and educating about space exploration, bringing a unique intersection of design, science, and technology to the forefront. His thought leadership includes co-editing "The Black Experience in Design" and serving on the AIGA’s national educators steering committee. Today, we talk about how curiosity fuels design thinking, communication, and leadership. Listen to learn about: >> A deep dive into the why’s of design thinking >> Embracing curiosity and seeing where it leads you >> What it means to truly communicate >> Kareem’s wonderful, meandering path through design and design thinking Our Guest Kareem Collie is an accomplished designer and educator with a rich background in both the corporate and academic worlds. Leading design teams for organizations like Nickelodeon, Coca-Cola, and USA Network, he has driven transformation and engagement through his expertise in visual and user-experience design. As Design Lead at IBM, he was instrumental in innovating user experiences. Currently, as the Design Director and Manager for NASA JPL's DesignLab, he applies design thinking to communicating and educating about space exploration, bringing a unique intersection of design, science, and technology to the forefront. Before IBM, Kareem was the Director of Design at The Hive, where he merged design thinking with liberal arts and encouraged interdisciplinary collaboration. He has also lectured at prestigious institutions like Stanford University and Pratt Institute. His thought leadership includes co-editing "The Black Experience in Design" and serving on the AIGA’s national educators steering committee. He is a frequent speaker, exhibitor, and podcast guest, solidifying his status in the design community. Kareem holds advanced degrees from NYU and Pratt Institute. With a focus on user-experience and visual design, and a commitment to critical explorations of culture, Kareem Collie continually seeks impactful opportunities through design. Show Highlights [02:19] Kareem’s path to working at NASA. [03:27] Being a creative child. [04:14] Attending Brooklyn Technical High School and studying architecture. [05:22] Discovering new media/digital art while at Howard University. [05:57] Transferring to the Pratt Institute to study graphic design and art direction, and falling in love with design. [07:06] Kareem’s early years in the design industry. [07:55] Co-founding a design studio and teaching at the Pratt Institute. [09:02] Getting to design his own graduate degree curriculum at Gallatin at NYU. [10:18] Going to Stanford’s d.school. [11:02] Becoming the Associate Director and the Rick and Susan Sontag Center for Collaborative Creativity aka “The Hive” at Claremont College. [12:03] Passing through IBM before becoming the Head of Design at NASA’s JPL Lab. [15:07] Dawan and Kareem share memories of travel and exploration and sharing a curiosity about the world. [20:30] Communication and being vulnerable. [22:33] Communication is collaboration. [23:40] Dawan talks about needing to be willing to change during the experience of communicating with someone. [27:05] One of the things Kareem loves most is being part of a learning journey with others. [30:28] What it means to be a leader and how Kareem developed his own sense of leadership. [33:20] The importance of embracing and being OK with ambiguity. [39:15] Design thinking has helped Kareem better understand his own thought processes. [40:00] Kareem hops

    57 min
  7. 30 APR

    Instructional Design + Adult Learning Experiences with Holly Owens — DT101 E134

    Holly Owens is an Adjunct Professor at the Touro College Graduate School of Technology, where she teaches in the Instructional Technology program, and works full time as an Instructional Designer with PillPack by Amazon Pharmacy. She has over 15 years of experience in education in various roles, including high school educator, instructional technologist, and podcast host. Today, we talk about instructional design and designing learning experiences for adults. Listen to learn about: >> What is instructional design? >> Adaptive, individualized learning >> Andragogy and designing learning experiences for adults >> Incorporating strategic plans and goals into the learning experience Our Guest As a Corporate Instructional Designer at Amazon Pharmacy, Holly brings over 17 years of diverse experience in education, specializing in instructional technology, design, and teaching. Since 2012, she has been actively involved in online education, currently serving as an educator at Touro University's Graduate School of Technology in their Instructional Design/Technology program. With two master's degrees from the University of Maryland, Global Campus—one in Instructional Technology and another in Distance Education—Holly also holds a certificate in Distance Education Leadership and is currently pursuing a doctorate in Organizational Leadership. Holly’s dedication lies in promoting online learning and its vast potential to empower students worldwide. As the host of the EdUp EdTech podcast, she offers a leading resource to stay updated on the latest and most impactful Ed Tech tools revolutionizing education. The podcast features guests from the EdTech industry, sharing personal and professional growth stories while exploring how technology is reshaping the education landscape. Show Highlights [01:49] Holly discovered a love of EdTech while teaching high school, her first career. [02:12] Moving into higher education and instructional design. [03:44] Getting a job with Amazon Pharmacy. [05:09] Dawan explains why we talk about instructional design on the podcast. [07:06] What is instructional design? [08:59] Holly’s thoughts on remote/distance learning. [11:36] Adult vs young learners. [13:33] Designing learning experiences for adult learners. [15:07] Holly discusses how she designs learning experiences. [18:00] Adult learners want to know the destination and the what and how of getting there. [20:10] Fitting the strategic plan and business goals into the learning experience. [22:32] The differences between the corporate and education spaces when it comes to innovation. [27:18] Holly’s thoughts and advice for those thinking about getting into instructional design. [31:23] Books and resources Holly recommends. [34:24] Where to find out more about Holly and her work. Links Holly on LinkedIn Holly at Touro University EdUp EdTech Holly Owens—Making the Leap from Educator to Instructional Designer An Insider's Perspective: The Journey from Educator to Instructional Designer w/ Holly Owens Holly Owens with Host Toddi Norum: The Changing World of Online Ed & the Future of the Instructional Designer Holly Owens - The Secret is in the Sauce: 5 Key Ingredients to Use When Designing an Online Course from Scratch 5 Ways to Help Students Succeed in Online Courses with Holly Owens Book Recommendations Map It: The hands-on guide to strategic training design, by Cathy Moore Design for How People Learn, by Julie Dirksen Talk to the Elephant: Design Learning for Behavior Change, by Julie Dirksen What I Wish I Knew Before Becoming an Instructional Designer, by Luke Hobson The eLearning Designer's Handbook: A Practical Guide to the eLearning Development Process for New eLearning Designers, by Tim Slade DT 101 Episodes Talk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131 5.5 Things Every Designer Should Know About: The Future of Higher Educati

    38 min
  8. 9 APR

    5.5 Things Everyone Should Know about the Future of Higher Education with David Staley — DT101 E133

    David Staley is an associate professor in the Department of History at Ohio State University. He teaches courses in digital history and historical methods. He also holds courtesy appointments in two departments, the Department of Design, where he has taught courses in digital history and design futures, and the Department of Educational Studies, where he has led the forum on the university. We talk about the future of higher education and learning, remote learning, and explore some of the ideas in David’s latest book, Knowledge Towns. Listen to learn about: >> AI and its potential impact on education >> How will we define a “university” in the future? >> Remote learning >> David’s book, Knowledge Towns Our Guest David Staley is an academic, writer, designer, futurist and journalist.  He is an Associate Professor in the Department of History and (by courtesy) the Departments of Design and Educational Studies at The Ohio State University. He is the author of "Alternative Universities: Speculative Design for Innovation in Higher Education", the co-author of "Knowledge Towns: Colleges and Universities as Talent Magnets" and author of "Visionary Histories", a collection of futures essays. He is an Honorary Faculty Fellow at the Center for Higher Education Leadership and Innovative Practice (CHELIP) at Bay Path University, and a fellow at the Center for Science and the Imagination at Arizona State University. In 2022 he was awarded "Best Freelance Writer" by the Ohio Society of Professional Journalists for his "Next" futures column with Columbus Underground. Show Highlights [04:32] David starts off the conversation by talking about how AI will impact and change the future of higher education. [05:12] The Interface. [06:10] One of the top design problems for the remainder of the 21st century. [09:11] What our relationship with AI might look like. [09:40] David gives a few hints on a book idea he’s working on. [10:19] The importance of knowing the level of dialogue a learner needs at any given moment. [11:26] David believes that AI will become a pretty important part of the classroom system. [14:01] New forms of knowledge. [14:46] Preparing students for a world of dynamic change. [18:01] David asks Dawan if he thinks students will come to university to solve problems rather than to learn a discipline. [21:26] A Miro Moment. [23:28] David discusses the epistemic culling phenomenon happening in higher education.[27:40] Will we be redefining what a university is? What might that look like? [32:41] Dawan asks, What is higher learning, and how does it serve us? [33:39] David takes us back to the early pandemic years, and the remote class experience. [34:39] Using the experience as a teaching opportunity. [34:53] The generic feeling of taking classes remotely. [35:32] The idea of Place. [36:43] The value of learning together. [37:20] Where will the location of teaching and learning be in the future? [38:07] Will the numbers of remote students continue to increase? [38:41] The emergency nature of online learning during the pandemic, as opposed to designed online learning. [42:26] How does a university bring what is unique about them into the online learning experience? [43:30] David contemplates future online learning looking like tutorials and one-on-one learning. [47:51] David believes that the best teaching and learning happens one-on-one. [49:35] Colleges and universities are talent magnets. [51:29] Place does matter when it comes to universities, but mostly from an economic development standpoint. [53:37] When remote working and learning can happen anywhere, workers and learners will have the choice in where they live, learn, and work. [56:04] Universities and colleges need to rethink their relationship with the place they are located. [57:32] Moving beyond survival to thriving. [59:18] Graceful endings in higher education spaces. Links David on LinkedIn David’s articles

    1h 4m
4.1
out of 5
8 Ratings

About

Design Thinking 101 is part of how Fluid Hive helps people think and solve like a designer. You'll hear designers' stories, lessons, ideas, resources, and tips. Our guests share insights into delivering change and results with design thinking, service design, behavioral design, user experience design and more, in business, social innovation, education, design, government, healthcare and other fields.

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