393 episodes

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online only store for Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Listen for advice on what to do next, reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process!

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

eCommerce MasterPlan Chloë Thomas

    • Business
    • 3.9 • 12 Ratings

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online only store for Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Listen for advice on what to do next, reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process!

This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy

    JGS Solving your Tech Stack issues by replatforming with Ashley Hubbard from Grenson Shoes

    JGS Solving your Tech Stack issues by replatforming with Ashley Hubbard from Grenson Shoes

    Ashley Hubbard is in charge of eCommerce at Grenson Shoes a heritage British brand with a young heart. The business was founded over 150 years ago, as well as the DTC website, they wholesale to top department stores such as Mr Porter, Matches Fashion, and Selfridges, They also have their own physical stores across London.
    Ashley has recently taken Grenson through a HUGE replatforming project from Magento 1 Community to BigCommerce. We talk through why and how they undertook the project. Including key lessons learnt, and tips for doing it right yourselves. We ALSO manage to chat about the rise in marketplaces and importance of having your data ready to go AND how Grenson's customers can massively extend the life of their products via their repairs service.
    JGS
    This is one of our 2022 January Growth Series - handpicked episodes selected to help you pull together the perfect plan for your business in 2022. We'll be releasing one every MONDAY and THURSDAY throughout January.
    Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivateandutm_medium=episodenotes (eCommerceMasterPlan.com)


    This podcast uses the following third-party services for analysis:

    Chartable - https://chartable.com/privacy

    • 52 min
    JGS What are the key stages of eCommerce Growth? And what does it mean for your business?

    JGS What are the key stages of eCommerce Growth? And what does it mean for your business?

    Since 2013 Luke Hodgson has been helping eCommerce businesses improve their systems, and find their path to growth. With an impressive background in building platforms that fix all those integration headaches, his most recent endeavour is eCommerce Thinking – a business on a mission to help fast growth DTC brands scale their tech just as easily as they scale their teams, marketing and sales.
    As part of all that Luke’s been diving into the DNA of 100s of DTC brands to work out the stages for growth, and key things to do on that growth path.
    As I often say “there’s an awful lot you *could* do to grow an eCommerce brand, the successful companies are the ones who work out what they *should* do at any given point.
    Luke shared an AMAZING guide to working this out on LinkedIn recently – and that’s why he’s here as part of our growth series – to share it with all of you!
    JGS
    This is one of our 2022 January Growth Series - handpicked episodes selected to help you pull together the perfect plan for your business in 2022. We'll be releasing one every MONDAY and THURSDAY throughout January.
    Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivateandutm_medium=episodenotes (eCommerceMasterPlan.com)


    This podcast uses the following third-party services for analysis:

    Chartable - https://chartable.com/privacy

    • 41 min
    JGS How to create a fast-growth startup with Immaculate Vegan's Simon Bell

    JGS How to create a fast-growth startup with Immaculate Vegan's Simon Bell

    Simon Bell is co-founder at Immaculate Vegan, a curated fashion marketplace – for consumers who like a lot of style with their ethics. Launched in 2019 growing fast has always been part of the plan and in year 2 they’ve experienced over 300% year on year growth. We discuss what it takes to be a fast-growth startup, how to plan for the growth, going all-in with your time, building the right team whilst keeping costs low, lean-thinking, Minimum Viable Products, AND (of course) what the marketing looks like.
    Whether you're plotting your own fast-growth startup, or looking to simply accelerate your growth in 2022, or even streamline your business - this one is well worth the listen.
    JGS
    This is one of our 2022 January Growth Series - handpicked episodes selected to help you pull together the perfect plan for your business in 2022. We'll be releasing one every MONDAY and THURSDAY throughout January.
    Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivateandutm_medium=episodenotes (eCommerceMasterPlan.com)


    This podcast uses the following third-party services for analysis:

    Chartable - https://chartable.com/privacy

    • 37 min
    JGS What is the most important thing we learnt in eCommerce in 2021?

    JGS What is the most important thing we learnt in eCommerce in 2021?

    One of our famous expert mash-up episodes!
    Each of our guests have been asked "What is the most important thing we learnt in eCommerce in 2021?"
    We've been doing these episodes every January since we started - and this year the answers are even more useful and inspiring than normal.
    This year our guests are...
    Chris Dawson from Tamebay
    Sue Monhait from Gift Biz Unwrapped,
    Jamie Huskisson from JH and Meet Magento
    Ben Marks from Shopware
    Luke Hodgson from eCommerce Thinking
    Rytis Lauris from Omnisend
    Tim Richardson from Your Basket is Empty
    Arlen Robinson from OSI Affiliate Software and the eCommerce Marketing Podcast
    You'll also hear the thoughts of our host Chloe Thomas. We cover a LOT of topics in this show including marketplaces, supply chain, tech stack, increasing competition, marketing and a LOT more.
    JGS
    This is one of our 2022 January Growth Series - handpicked episodes selected to help you pull together the perfect plan for your business in 2022. We'll be releasing one every MONDAY and THURSDAY throughout January.
    Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivateandutm_medium=episodenotes (eCommerceMasterPlan.com)


    This podcast uses the following third-party services for analysis:

    Chartable - https://chartable.com/privacy

    • 35 min
    JGS Ian Bentley put sustainability at the heart of Parker Clay - and they've doubled sales every year

    JGS Ian Bentley put sustainability at the heart of Parker Clay - and they've doubled sales every year

    Ian Bentley is the Co-founder and CEO at Parker Clay. Parker Clay sells handcrafted leather goods made in Ethiopia and is on a mission to create a better bag for a better world. Something they’re clearly doing well at as in 2021 they won the B Corp “Best for the World” award for their community impact efforts.
    Founded in 2014 they have been consistently doubling the business and now have a global team of over 200 people. A truly inspiring story.
    JGS
    This is the first of our 2022 January Growth Series - handpicked episodes selected to help you pull together the perfect plan for your business in 2022. We'll be releasing one every MONDAY and THURSDAY throughout January.
    Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivateandutm_medium=episodenotes (eCommerceMasterPlan.com)


    This podcast uses the following third-party services for analysis:

    Chartable - https://chartable.com/privacy

    • 41 min
    Chloe's Marketing Launch Framework

    Chloe's Marketing Launch Framework

    There's not enough companies in eCommerce embracing 'launches' - so as an end-of-year special we're sharing our host Chloe Thomas being interviewed about the Marketing Launch Framework.
    Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivateandutm_medium=episodenotes (eCommerceMasterPlan.com)


    This podcast uses the following third-party services for analysis:

    Chartable - https://chartable.com/privacy

    • 45 min

Customer Reviews

3.9 out of 5
12 Ratings

12 Ratings

1234lynda ,

Great podcast and interview

I’ve only listened to a few podcasts but I’m really impressed by the content. It’s nice to have people who are only a few years into their business rather than rich and famous people. There’s a but though - the number of interviewees who spend their time saying ‘like’ is grating and at times makes me want to leave the podcast. Please brief people first to tell them how annoying it is to hear ‘like’ or ‘you know’ every few seconds. It completely detracts from the content and experience.
Thanks for the podcast!

Lucy Bloomfield ,

Guest or Listener - Amazing!

I've had the pleasure of being on Chloe's podcast a number of times as a guest, but it's still one of my favourite podcasts to listen to as an eCommerce enthusiast. If you want to learn how to build a really successful product business, this is a great place to start.

Dan Waknin ,

The best industry podcast you can find

Chlöe is an excellent podcaster. She's always eager to share her knowledge and understanding of online retail in each one her interviews.

Top Podcasts In Business

NPR
Victoria Devine
Steven Bartlett
Equity Mates Media
Tim Ferriss: Bestselling Author, Human Guinea Pig
SYMO interactive

You Might Also Like

Andrew Youderian | e-Commerce Entrepreneur
Kurt Elster, Paul Reda
Shopify, Shopify
Chloe Thomas
Scalable Media Network