Hire Learning with Oz Rashid

MSH International, LLC
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Hire Learning with Oz Rashid is a series of raw, honest, and entertaining conversations with top-performing business leaders across an array of industries that focus on the one thing every business leader has to play a part in: finding top talent. The reality is that making the right or wrong decisions when hiring not only impacts you as a leader - it affects every aspect of the business. The goal of the show is to help business leaders learn new ways of approaching the way they identify and engage top talent. Follow us on: Instagram @hirelearningpodTwitter @hirelearningpodTikTok @Hirelearningpodcast. Hosted on Acast. See acast.com/privacy for more information.

  1. 6 days ago

    Building a Team Culture That Scales Without Burnout with Philip Martoccia of Five-Star AudioVisual

    In this episode, we talk with Philip Martoccia, Chief Operating Officer of Five-Star AudioVisual. Philip joined the company in May 2022 with zero experience in the audiovisual industry, and helped grow its revenue from $49 million to $115 million. Before audiovisual, his path ran through lifeguarding, a crisis hotline, a self-built tutoring company, and medical school. We talk about why teams can't scale on adrenaline alone, how Philip approaches hiring and firing decisions as a COO, and what his own career taught him about ego, patience, and building a culture that lasts. KEY TAKEAWAYS 00:00 Philip Martoccia's unconventional path from lifeguard to COO of Five-Star AudioVisual. 04:14 How Five-Star AudioVisual grew from one account to over 100 accounts across 19 states. 15:58 The "you can't scale heroics" philosophy behind Five-Star's growth. 20:25 Philip's take on trust, delegation, and micromanagement. 26:21 Why Philip personally interviews every leadership hire, and the one question he always asks. 29:23 The biggest red flag in an interview. 30:18 The strangest interview experience of Philip's career. 33:13 Why AI hasn't made its way into Five-Star's hiring process yet. 37:18 The one lesson Philip would give his 20-year-old self. Thank you for listening to "Hire Learning with Oz Rashid." Don't forget to leave us a review and subscribe so you don't miss out on future episodes. Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid. To learn more about MSH, visit https://www.talentmsh.com. RESOURCES MENTIONED Five-Star AudioVisual website: https://five-starav.com/ “Built to Last” by James C. Collins and Jerry I. Porras (referenced by Philip): https://www.amazon.com/Built-Last-Successful-Visionary-Essentials/dp/0060516402 “Meditations” by Marcus Aurelius (referenced by Philip): https://www.penguinrandomhouse.com/books/297613/meditations-by-marcus-aurelius/ #TalentAcquisition #HiringStrategy #EnterpriseHiring

    Building a Team Culture That Scales Without Burnout with Philip Martoccia of Five-Star AudioVisual

  2. 19 Aug

    From Washing Dishes to Chief Operating Officer with Jason Reader of Davidson Hospitality Group

    In this episode, we talk with Jason Reader, Chief Operating Officer of Davidson Hospitality Group. Jason began his hospitality career washing dishes at a Perkins in Pennsylvania, moving to Pyramid Hotel Group, Magna Hospitality, and Remington Hospitality before joining Davidson, where he now oversees nearly 90 hotels and resorts and more than 240 restaurants, bars, and lounges across the United States, Europe, and the Caribbean. We talk about why he hires for personality over experience, how Davidson keeps its people-first culture accountable without losing what makes it distinctive, and what a genuine résumé red flag looks like in practice. KEY TAKEAWAYS 00:00 Introduction and Jason’s path from Perkins dishwasher to Davidson Hospitality Group COO. 05:36 How Jason built his own restaurant inside a Perkins to win a catering contract. 14:50 Why Jason has never applied for a hospitality job since his first GM role. 22:19 Why "culture and accountability are not mutually exclusive." 26:37 How promoting from within compounds trust across an organization. 35:25 The hiring opinion most leaders would disagree with. 40:03 The résumé pattern Jason treats as a genuine red flag. 42:10 The craziest interview Jason has ever been part of. 48:02 What Jason would tell his 20-year-old self. Thank you for listening to "Hire Learning with Oz Rashid." Don’t forget to leave us a review and subscribe so you don’t miss out on future episodes.  Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid.  To learn more about MSH, visit https://www.talentmsh.com. RESOURCES MENTIONED Davidson Hospitality Group website: https://www.davidsonhospitality.com/ Yuka (referenced by Oz): https://yuka.io Road Scholar, formerly Elderhostel (referenced by Jason): https://www.roadscholar.org "Shoe Dog" by Phil Knight (referenced by Jason): https://www.simonandschuster.com/books/Shoe-Dog/Phil-Knight/9781501135927  #TalentAcquisition #HiringStrategy #EnterpriseHiring

    From Washing Dishes to Chief Operating Officer with Jason Reader of Davidson Hospitality Group

  3. 12 Aug

    David Salama, The Insomnia Cookies Executive Who Hires Differently

    In this episode, we talk with David Salama, Chief Digital Officer of Insomnia Cookies, about leading digital transformation at a brand built on nostalgia. David started his career pricing complex instruments at a hedge fund, then led the product side of the innovation lab at S&P Global. He went on to co-found FlyCleaners, raising more than $10 million and growing the business to 300 employees while helping build one of New York City's first on-demand companies. For the past six years, he's led engineering, product, and IT at Insomnia Cookies, scaling the company to nearly 400 bakeries across the US, Canada, and the UK. We cover how he measures success as a digital leader, why he thinks cheaper software creates more demand for engineers rather than less, his contrarian hiring philosophy, the interview question he uses to spot ownership, and the AI-planned vegetable garden that taught him the difference between expertise and perceived expertise. KEY TAKEAWAYS 00:00 A proven track record of handling volatility beats the best pedigree. 01:21 From hedge fund pricing desks to Chief Digital Officer of Insomnia Cookies. 05:10 How founder Seth Berkowitz built Insomnia Cookies out of a Penn dorm room. 17:59 How David measures success as a digital leader: speed from spotting a trend to acting on it. 24:09 How AI rewrote the return-on-investment math on shipping new software. 28:49 Why David chooses candidates with adversity over pedigree. 31:48 The interview question that separates people who own setbacks from people who blame them. 34:11 The group interview built on radical candor, and why it was so uncomfortable. 42:43 The AI-planned vegetable garden that failed, and expertise versus perceived expertise. 50:58 Where David watched the Knicks win it all, and why he stayed calm. Thank you for listening to "Hire Learning with Oz Rashid." Don't forget to leave us a review and subscribe so you don't miss out on future episodes. Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid. To learn more about MSH, visit https://www.talentmsh.com. RESOURCES MENTIONED "Elon Musk" by Walter Isaacson (referenced by Oz): https://www.simonandschuster.com/books/Elon-Musk/Walter-Isaacson/9781982181284 Claude (referenced by David as a design and prototyping tool): https://claude.ai #TalentAcquisition #HiringStrategy #AIinHR

    David Salama, The Insomnia Cookies Executive Who Hires Differently

  4. 5 Aug

    From Turning Around Written-Off Hospitals to a Billion-Dollar Health Network with Paul Hiltz of Naples Comprehensive Health

    In this episode, we talk with Paul Hiltz, President and CEO of Naples Comprehensive Health (NCH), an independent, locally governed health system in Southwest Florida. Paul spent 30 years turning around underperforming hospitals across Ohio and Kentucky before taking over NCH in 2019, where he has grown a $600M community hospital into a billion-dollar comprehensive health network with the #1 heart program in Florida. He is also a Forbes bestselling author.  We cover his career journey, the grow-or-die culture he built by borrowing teamwork from the Blue Angels and a NASCAR pit crew, why he hires athletes and problem-solvers over pedigree, how he fights physician burnout, and where AI is taking healthcare. KEY TAKEAWAYS 00:00 Introduction: NCH brought in a NASCAR pit crew to teach doctors how to work as a team. 01:28 30 years turning around written-off hospitals, now CEO of Naples Comprehensive Health. 04:15 Why Paul left a 20-year home in Ohio to test whether an independent hospital can thrive. 06:20 Paul's operating rule: if you are not taking care of a patient, take care of someone who is. 08:51 The board's mandate: quality is job one, and average is not good enough. 12:21 Grow or die: the physician leadership academy and what the Blue Angels taught doctors. 16:21 Philanthropy: $100M+ raised last year, and the state's lowest heart-attack mortality rate. 21:23 Hiring philosophy: athletes, team players, and service backgrounds over pedigree. 35:29 AI: ambient documentation that frees doctors from typing during the exam. 39:52 Advice to a 20-year-old self: have less fear, become known as a problem-solver. Thank you for listening to "Hire Learning with Oz Rashid." Don't forget to leave us a review and subscribe so you don't miss out on future episodes. Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid. To learn more about MSH, visit https://www.talentmsh.com. RESOURCES MENTIONED "The First 90 Days" by Michael D. Watkins (Paul's book recommendation): https://hbr.org/books/watkins "The Talent Code" by Daniel Coyle (referenced by Oz): https://danielcoyle.com/the-talent-code/ #Leadership #HealthcareHR #TalentAcquisition

    From Turning Around Written-Off Hospitals to a Billion-Dollar Health Network with Paul Hiltz of Naples Comprehensive Health

  5. 30 July

    Most Leaders Think They’re Self-Aware. Dr. Lilicia Bailey Says They’re Wrong with Dr. Lilicia Bailey of CommonSpirit Health

    In this episode, we talk with Dr. Lilicia Bailey, Senior Executive Vice President and Chief People Officer of CommonSpirit Health, one of the largest nonprofit health systems in the country. Dr. Bailey started in psychology at Spelman, built global people functions at Cox Enterprises, and rebuilt the culture and engagement function at Belk before leaving retail for healthcare in 2016. She led people strategy through the pandemic and the staffing crisis that followed, first at Wake Forest Baptist and then as Chief People Officer at Emory Healthcare, all while earning her PhD studying how leaders navigate exactly that kind of chaos. We cover what makes a good leader in healthcare, how poor leadership shows up in patient care, her core hiring philosophy, the interview question she uses to spot self-awareness, and how CommonSpirit is rolling out AI across its 160,000-person workforce. KEY TAKEAWAYS 00:00 Your authenticity will get you to where you need to be. 01:19 Introduction: from psychology at Spelman to two decades leading HR through retail and healthcare. 05:11 The CEO's Zoom background that sold her on CommonSpirit. 06:56 "When people show you who they are, believe them the first time." 12:13 The "one throat to choke" leader and the cost of low self-awareness. 18:09 How poor leadership shows up in patient care and company culture. 24:56 Her core hiring philosophy: technical skill versus cultural fit. 27:17 The interview question that reveals real self-awareness. 28:30 "70% of people who think about self-awareness are not necessarily self-aware." 28:55 The interview that turned into an unannounced walking tour. Thank you for listening to "Hire Learning with Oz Rashid."  Don’t forget to leave us a review and subscribe so you don’t miss out on future episodes.  Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid. To learn more about MSH, visit https://www.talentmsh.com. RESOURCES MENTIONED "What Got You Here Won’t Get You There" by Marshall Goldsmith: https://marshallgoldsmith.com/book-page-what-got-you-here/ "Good to Great" by Jim Collins: https://www.jimcollins.com/article_topics/articles/good-to-great.html #TalentAcquisition #HiringStrategy #EnterpriseHiring

    Most Leaders Think They’re Self-Aware. Dr. Lilicia Bailey Says They’re Wrong with Dr. Lilicia Bailey of CommonSpirit Health

  6. 22 July

    From Google and Aetna to Building a Company From Scratch with Shana Sweeney of SugarAI

    In this episode, we talk with Shana Sweeney, Chief Human Resources Officer of SugarAI, the AI-powered CRM company formerly known as SugarCRM. Shana has led people strategy at nearly every scale: benefits at Aetna, people operations at Google, utilities and manufacturing at Severn Trent, co-founding the health data startup Nuna, Inc., and 11 years at SugarAI, where she rose from director of HR to CHRO.  We cover her core hiring philosophy, what a company-wide rebrand actually requires from HR, why middle management is being redesigned rather than eliminated, and where AI is taking talent acquisition, workforce planning, and the future of work. KEY TAKEAWAYS 00:00 Introduction: You can teach skills, you can't teach competencies. 01:34 From wanting to be Shirley Temple, to international politics, to HR. 09:00 What a rebrand actually requires from HR: your brand is hiding in hundreds of places. 13:37 Startups vs. giants: what building Nuna taught her that Google and Aetna could not. 21:34 The accountability gap: skill atrophy and “it's not me, AI did it.” 27:36 Shana's core hiring philosophy: teach skills, not competencies. 29:07 A memorable and uncomfortable interview experience. 33:29 AI-based sourcing tools and talent pool data in recruiting. 36:52 Advice Shana would give her 20-year-old self. Thank you for listening to “Hire Learning with Oz Rashid.” Don't forget to leave us a review and subscribe so you don't miss out on future episodes. Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid. To learn more about MSH, visit https://www.talentmsh.com. RESOURCES MENTIONED “Influence, New and Expanded: The Psychology of Persuasion” by Robert B. Cialdini: https://www.amazon.com/Influence-New-Expanded-Psychology-Persuasion/dp/0062937650 “Work Rules!” by Laszlo Bock (referenced by Oz as the Google HR book):  https://www.amazon.com/Work-Rules-Insights-Inside-Transform/dp/1444792369 #TalentAcquisition #AIinHR #HiringStrategy

    From Google and Aetna to Building a Company From Scratch with Shana Sweeney of SugarAI

  7. 15 July

    Takes on Talent: Why AI Readiness Is a People Problem

    In this episode of "Takes on Talent," we sit down with Marina Morgan, Founder and Principal Strategist of AIQ, a framework designed to measure how ready an organization is to adopt AI — not from a technology standpoint, but from a human and organizational one. Marina brings more than 15 years of transformation work across technology, media, and telecommunications, having sat with executive leadership teams at the organizational side of AI: decision-making, execution, adoption, and change at scale. She built a training system that onboarded more than 10,000 employees for a national telecom, designed a business game for a retail chain that lifted sales by 40%, and started her first company at 19. She is also an Anthropic partner and a Y Combinator alumna. We explore the neuroscience of entrepreneurial decision-making, why human adaptive skills — not infrastructure or budget — are the primary bottleneck to enterprise AI adoption, and what it actually takes to get AI to work inside a company full of humans. KEY TAKEAWAYS 00:00 Introduction: Marina's opening advice: launch before you're ready. 03:07 Marina's entrepreneurial origin story: leading a group of kindergartners in Russia. 04:38 The math test that taught her not to assume the crowd is right. 05:39 Starting her first consultancy at 19: customer experience analysis and business games. 10:37 The neuroscience of the entrepreneurial brain: dopamine sensitivity and risk tolerance. 12:34 The hardest part of entrepreneurship: failure with no time to recover. 16:02 Marina's worst adversity: a failed marketing spend and the near-death of her company. 18:03 Oz on staying in the fight: "10 out of 10 startups fail. The one that survives just keeps going." 24:40 The start/stop problem: knowing when to cut a strategy vs. keep pushing. 32:10 What AIQ does: measuring human AI readiness to make pilots more predictable. 34:24 Why human adaptive skills, not tech or budget, are the real AI adoption bottleneck. 38:24 How close is AI to human intelligence? Marina on LLMs vs. multi-contextual cognition. 41:40 Energy as the true constraint on AI's future development. 48:30 Neuralink, brain-computer interfaces, and the question of cognitive freedom. 53:08 AI, intellectual property, and what Oz sees going wrong at Meta. 56:30 "Just launch." Thank you for listening to “Hire Learning with Oz Rashid.” Don’t forget to leave us a review and subscribe so you don’t miss out on future episodes.  Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid.   To learn more about MSH, visit https://www.talentmsh.com.  RESOURCES MENTIONED AIQ: https://aiqimpact.com/ “A Brief History of Intelligence” by Max Bennett: https://www.amazon.com/Brief-History-Intelligence-Humans-Breakthroughs/dp/0063286343 Y Combinator: https://www.ycombinator.com/ #AIinHR  #WorkforceTrends  #TalentAcquisition

    Takes on Talent: Why AI Readiness Is a People Problem

  8. 8 July

    From UFC Fight Pass to the Las Vegas Raiders: Building Marketing Teams That Win with Kristen Banks of the Las Vegas Raiders

    What does it take to market one of the most iconic franchises in professional sports — and hire the team to do it? We explore that question with Kristen Banks, Senior Vice President of Marketing of the Las Vegas Raiders. Kristen spent nearly eight years at the UFC, rising from Content Marketing Manager to VP of Marketing for Digital Products, before joining the Raiders to scale a brand that relocated from Oakland to Las Vegas in 2019, building for a fan base that now includes 39 million annual Vegas visitors.  KEY TAKEAWAYS 00:00 Introduction: Kristen Banks, SVP of Marketing, Las Vegas Raiders. 04:44 What the UFC looked like from the inside during its years of global expansion — from Ronda Rousey and Conor McGregor to launching events in New York, Moscow, Paris, and Singapore. 07:07 Why Kristen made the move from UFC to the Raiders, and what it felt like to watch Las Vegas transform into a professional sports city. 09:02 The scale shift from Oakland to Las Vegas: a new stadium the Raiders own and a new audience of 39 million annual visitors. 15:31 What most people get wrong about marketing: why great ideas are just the start, and why strategy, goals, and measurement are the real job. 17:15 Leading as a woman in the UFC and the NFL: advice for women entering the sports industry, and what it means to work for a female president. 22:41 Hiring philosophy: why Kristen looks for subject matter experts first, and why being a fan of the brand is never sufficient on its own. 26:08 Memorable interview experiences: the personality-question-only disaster, and the candidate who prepared a YouTube research deck before their second interview. 30:16 The difference between passion and fit, and how Kristen gives candidates a realistic view of what the job actually involves. 40:15 Lightning round: best restaurant, hotel, and off-the-beaten-path spot in Las Vegas.  Thank you for listening to “Hire Learning with Oz Rashid.” Don’t forget to leave us a review and subscribe so you don’t miss out on future episodes.  Connect with our host, Oz Rashid, on LinkedIn: https://www.linkedin.com/in/ozrashid.   To learn more about MSH, visit https://www.talentmsh.com.  RESOURCES MENTIONED The Mel Robbins Podcast (episode featuring Evy Pompouras, former Secret Service agent): https://www.melrobbins.com/episode/episode-400/ Allegiant Stadium: https://www.allegiantstadium.com/ Las Vegas Raiders: https://www.raiders.com/  #TalentAcquisition #HiringStrategy #EnterpriseHiring

    From UFC Fight Pass to the Las Vegas Raiders: Building Marketing Teams That Win with Kristen Banks of the Las Vegas Raiders
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Hire Learning with Oz Rashid is a series of raw, honest, and entertaining conversations with top-performing business leaders across an array of industries that focus on the one thing every business leader has to play a part in: finding top talent. The reality is that making the right or wrong decisions when hiring not only impacts you as a leader - it affects every aspect of the business. The goal of the show is to help business leaders learn new ways of approaching the way they identify and engage top talent. Follow us on: Instagram @hirelearningpodTwitter @hirelearningpodTikTok @Hirelearningpodcast. Hosted on Acast. See acast.com/privacy for more information.

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