6 episodes

‘I am 000’ is a podcast produced by Victoria’s triple zero service, the Emergency Services Telecommunications Authority (ESTA). It gives rare access to real life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.

I am 000 ESTA

    • Society & Culture
    • 4.6, 27 Ratings

‘I am 000’ is a podcast produced by Victoria’s triple zero service, the Emergency Services Telecommunications Authority (ESTA). It gives rare access to real life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.

    Black Saturday: memories of a fire operator

    Black Saturday: memories of a fire operator

    On the 7 February 2009, what became known as the Black Saturday fires began. Over the following week, the state was ravaged by one of the worst fires in its history. ESTA’s fire operators recall their experiences on Black Saturday and in the days that followed.

    • 16 min
    Kate's story

    Kate's story

    It was just after 11pm when nine-year-old Kate couldn’t get to sleep. She decided to watch TV but found her mum, Natalie, unconscious on the lounge room floor.

    • 9 min
    My wife saved my life

    My wife saved my life

    It was an early winter’s morning when Sarah woke to her 35 year-old husband Steve making a strange sound. When she turned on the light, she saw her husband’s face. In that moment, she knew something wasn’t right and dialled triple zero.

    • 8 min
    Calling out police call-taker abuse

    Calling out police call-taker abuse

    It’s the most important call many of us will ever make, but if you’ve ever wondered what it’s like to be on the receiving end of a police triple zero call, the reality can be confronting.

    • 7 min
    Monte and Casper's story

    Monte and Casper's story

    It was like any other Sunday afternoon for Simon and his five-year-old son Monte and seven-year-old son Casper. The last thing Simon remembers is taking his sons out to the backyard to ride their bikes, but unfortunately, that never happened.

    • 10 min
    Trailer: I am 000

    Trailer: I am 000

    These are the stories from Victoria’s emergency triple zero service. Each episode will give rare access to real-life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.

    • 43 sec

Customer Reviews

4.6 out of 5
27 Ratings

27 Ratings

SRK 20 ,

THANK-YOU

ESTA call takers thank-you so much for doing the great job you do #amazinghumans the abuse part you do not deserve one little bit - really sad you have to deal with this so frequently
❤️ the podcast

JacquiHeffernan ,

So powerful

I don’t know how the ESTA call takers stay so calm and composed, absolutely amazing. Beautiful podcast.

neurojacked ,

Real life

Very interesting, really want to hear how these calls turn out

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