9 episodes

‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.

I AM 000 Triple Zero Victoria

    • Society & Culture
    • 4.6 • 45 Ratings

‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.

    "A topic turned upside down"

    "A topic turned upside down"

    Mum Terri-Ann Balfour stopped on the highway to deal with an upset child, when suddenly her car – which was also pulling a horse float - was side-swiped by a truck. Both vehicles were shunted along the road and the horse float tipped upside down, with pony “Topic” inside! It was chaos. A driver stopped to help and while Mum was trying to revert the horse float, young Lily-Ann Balfour had to step up. She was very worried about her precious pony but the nine-year old was a true Junior Triple Zero Hero, speaking calmly to Police Call-Taker Daniel Williams, answering his questions, informing him “everyone’s working together” and able to provide accurate information. 
     
     I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
     
    Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

    • 8 min
    ”When Lili became deathly nauseous”

    ”When Lili became deathly nauseous”

    James and Oscar were in the car with their mum when she suddenly became violently unwell. She pulled up her car and James called triple zero and spoke with Call-Taker Chloe.  James constantly monitored his Mum’s condition, even checking their car’s hazard flashing lights were on. His little brother Oscar remained calm and told his Mum, he loved her.  Call-Taker Chloe was so impressed by James and Oscar that she nominated them for this year’s Junior Triple Zero Heroes. The award recognises young people for their bravery and clear-thinking during an emergency.
     
     I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
     
    Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

    • 8 min
    ”Dispatchers to the rescue”

    ”Dispatchers to the rescue”

    Smash repairman Cade Egan was doing an emergency drop-in on his elderly aunt in country Victoria during the floods last year when he drove into deep water. You'll hear what happened to Cade in this podcast episode. 
    In October 2022, the north and the west of Victoria along the Murray was hit by storms and flooded. For the first time ever, ESTA dispatchers were deployed to the regions to work alongside their emergency service colleagues. The emergency service response by all sectors is part of the current state's parliamentary inquiry into the devastating floods. 
    I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
    Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music. 

    • 10 min
    ”Be a hero and call triple zero!”

    ”Be a hero and call triple zero!”

    It was just another Friday night for six-year-old Connor and Mum, Lyndall Heath. They were eating dinner when his Mum started to choke, vomit and cough up blood. Connor called triple zero and spoke to Ambulance Call-Taker Sam Pregnell. Despite the stressful situation, young Connor was able to provide his address, remained very calm and explained he was trying to look after Mum. CT Sam was so impressed with Connor he nominated him for an ESTA Junior Triple Zero Hero award.  This award recognises young people for their bravery and clear-thinking during an emergency.
    I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
    Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music. 

    • 7 min
    ’Lois answers the call”

    ’Lois answers the call”

    Lois Ekong is a new graduate paramedic with Ambulance Victoria with an interesting background. As a trainee paramedic she not only studied and did her placement Ambulance shifts, but for the last nine months she also doubled up as an ESTA Ambulance Call-Taker. Something she now credits with making a very positive difference to her new role. Tune in to I AM 000 for our conversation with Lois.  
    I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
    Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music. 

    • 5 min
    ”Everything will be alright”

    ”Everything will be alright”

    11-year-old Blake Alderuccio had read a book on first aid, so he knew what to do when his Mum was suddenly stung by bees. 51-year-old Helen owned a hive of bees and was on her ride-on mower when she was attacked by a swarm, stinging her all over her body and head. She immediately started having an anaphylactic reaction. Blake called Triple Zero and spoke to ESTA Call-Taker Melissa Doyle.
    Blake describes his Mum’s anaphylactic reaction. He sits with his Mum, carefully placing an icepack on her shoulders and back. Blake monitors his Mum, opens the gate and front door to give the ambulance crew access; he’s even worried about their chickens in their front yard! Call-Taker Melissa Doyle nominated Blake for a 2022 Junior Triple Hero award. She was impressed by his maturity and bravery in what were very trying circumstances. 
    I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
    Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music. 

    • 7 min

Customer Reviews

4.6 out of 5
45 Ratings

45 Ratings

SRK 20 ,

THANK-YOU

ESTA call takers thank-you so much for doing the great job you do #amazinghumans the abuse part you do not deserve one little bit - really sad you have to deal with this so frequently
❤️ the podcast

CallTaker Candidate ,

Great Insight

Very appreciative of access to these episodes in assessing a challenging role in extraordinary times. Thank you.

JacquiHeffernan ,

So powerful

I don’t know how the ESTA call takers stay so calm and composed, absolutely amazing. Beautiful podcast.

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