Referrals Done Right

Scott Grates
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The Secret to Creating Infinite Opportunities to Grow Your Small Business. Hosted by Scott Grates.

  1. #124 - Infinite Referral Advantage with Keith Brown

    3 DAYS AGO

    #124 - Infinite Referral Advantage with Keith Brown

    In this episode of Referrals Done Right, Scott sits down with Keith Brown to break down what it really looks like to bring the Infinite Referral Advantage to life in the real world. Keith shares his experience stepping into a brand new role, learning how to build relationships, structure his days and create momentum from scratch. What started as uncertainty quickly turned into a system rooted in consistency, genuine connection, and showing up with a servant’s heart. This is a behind the scenes look at how referral based growth actually happens day to day Throughout the conversation, Scott and Keith highlight the shift from transactional thinking to relationship driven business. They dive into practical habits like journaling, asking better questions, staying top of mind, and leading with value before expecting anything in return. They also share real examples, including the Quotes for a Cause initiative, that show how aligning business with community impact creates stronger connections and better results. This episode is packed with real world insight for anyone looking to build a network that actually works. We Dive Into: • How to build a relationship driven system • Why consistency and daily connection matter more than perfection • The importance of journaling and tracking conversations for better follow up • How leading with value and service creates stronger, more natural referrals • A real example of how community initiatives can drive both impact and business growth --- Episode Markers: (0:00) - Show Start & Introduction (1:45) - Bringing the System to Life (3:40) - One Blind Spot (5:30) - Day in the Life (7:45) - Top of Mind & Servant's Heart (9:00) - Breaking Old Beliefs & Approach (11:00) - Journaling & Logging (13:00) - Wins (15:10) - People Wait Years to Start (17:10) - Research & Social Recon (24:15) - Where's Jake Wednesday (26:55) - Quotes For a Cause --- Keith Brown's Links: Personal FB - https://www.facebook.com/dobson.brown.7 Community Lens FB - https://www.facebook.com/profile.php?id=61571775838582 Personal IG - https://www.instagram.com/keithbrownn_ Instagram - https://www.instagram.com/communitylensmedia --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local  - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

    34 min
  2. #123 - The Clock Is Always Running

    2 APR

    #123 - The Clock Is Always Running

    In this solo episode of Referrals Done Right, Scott takes a different approach and revisits one of the most impactful sections from his book. He challenges listeners to think about time in a way most people avoid. Time is always moving forward, whether you are ready or not. You cannot slow it down, pause it, or get it back. The only thing you can control is how you choose to show up while the clock is running. That realization becomes the foundation for a bigger question. Are you actively playing the game or just watching from the sidelines Scott breaks down three types of people in both life and business. Spectators, casual players, and professionals. Each category represents a different level of commitment, intention, and ownership. The message is clear. If you want to win in a referral driven business, you have to decide to play at a higher level. Whether you choose to implement systems yourself, find accountability, or bring in help, the key is taking action. This episode is a direct challenge to stop waiting and start committing to the long game. In this episode, you will learn: • Why time is the one variable you cannot control and why that matters for your growth • The difference between spectators, casual players, and professionals in business • How to identify which category you are currently operating in • Three practical ways to implement a referral system in your business • Why relationships are the key to standing out in a crowded, digital world --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local  - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

    8 min
  3. #122 - Krista Hawkins • The Leader You Are Becoming

    30 MAR

    #122 - Krista Hawkins • The Leader You Are Becoming

    In this episode of Referrals Done Right, Scott sits down with Krista Hawkins for a powerful conversation on growth, identity, leadership, and legacy. Krista shares her journey from a shy and insecure young girl to a Division I athlete, coach, business leader, and woman grounded in faith and service. Her story is filled with honest reflections on self-doubt, imposter syndrome, and the internal work required to step into your calling. What stands out most is her ability to connect deeply with others and help them see their own value, even when they struggle to believe it themselves . Throughout the conversation, Krista breaks down what it really means to lead, not from a place of control, but from clarity, consistency, and care. She shares practical insights on accountability, personal development, and the importance of taking care of yourself mentally and physically in order to show up at a high level. This episode is a reminder that your story matters, your growth is ongoing, and the way you lead yourself will ultimately determine how you lead others. You Will Learn: • Why believing in yourself is a skill that must be developed over time • How great leadership starts with clarity, consistency, and genuine care for people • Why accountability is a positive tool that helps individuals and teams grow • The importance of taking care of your physical and mental health as a leader • How sharing your story can create connection, healing, and impact --- Episode Markers: (0:00) - Show Start & Introduction (2:00) - Krista's Legacy (3:30) - Talking to Your Younger Self (4:45) - Imposter Syndrome & Positive Empathy (7:00) - Competitive Swimming & Lessons From Coaches (10:45) - What People Get Wrong About Leadership (17:00) - Love Leadership (18:15) - Accountability (24:15) - Winning is Easy (26:30) - Wholistic Approach & Taking Care of Yourself (31:30) - Nighttime Routine (33:00) - Defining Legacy (37:45) - Where Do I Start? (41:00) - Family Tree Exercise (42:50) - Rapid Fire Questions --- Krista Hawkins' Links: Linkedin - https://www.linkedin.com/company/future-legacy-partners Personal FB - https://www.facebook.com/krista.hawkins.9 Business FB - https://www.facebook.com/FUTURELEGACYPARTNERS Instagram - https://www.instagram.com/_kristahawkins_

    51 min
  4. #121 - Quotes For a Cause

    26 MAR

    #121 - Quotes For a Cause

    In this episode of Referrals Done Right, Scott highlights a powerful initiative called Quotes for a Cause and how it creates meaningful impact for businesses, nonprofits, and the community all at once. The concept is simple but effective. Every time someone requests a quote, a donation is made to a local cause. What starts as a business conversation quickly becomes something bigger, bringing awareness, support, and real dollars to organizations that need it most . Scott and Keith break down how this approach transforms everyday outreach into something people genuinely want to be part of. Instead of leading with a transaction, you lead with purpose. That shift opens doors, strengthens relationships, and creates conversations that feel natural and authentic. This episode is a practical look at how aligning your business with a meaningful cause can amplify your reach, deepen connections, and turn simple interactions into lasting impact. Episode Highlights: • How Quotes for a Cause creates a win for your business, your community, and local nonprofits • Why leading with purpose makes conversations more natural and engaging • How supporting a local cause can open doors and strengthen relationships • The role of social media in amplifying community driven initiatives • A simple framework you can implement to create impact while growing your business --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local  - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

    8 min
  5. #120 - Deb Stanley • The Power of Meaningful Connection

    23 MAR

    #120 - Deb Stanley • The Power of Meaningful Connection

    In this episode of Referrals Done Right, Scott sits down with Deb Stanley, founder of Transition Bridges, to explore the power of meaningful connection in both life and business. Deb shares how her journey from special education teacher to coach and author has been guided by a simple but profound belief. Real impact comes from understanding your strengths, sharing your story, and building authentic relationships. Inspired by the practice of “taking tea,” Deb emphasizes the importance of slowing down and creating intentional space for connection in a world that constantly pushes us to move faster. The conversation dives into purpose, transition, and what it really means to serve others. Deb challenges the idea that purpose has to be something big or public, reminding listeners that some of the most meaningful work happens in quiet seasons. Whether it is helping a family navigate a difficult transition or simply showing up for someone over a cup of coffee, the message is clear. When you focus on connection first, everything else begins to fall into place. This episode is a reminder that referrals are not built through transactions, but through genuine relationships. We Discuss: • Why meaningful connection is the foundation for both life impact and referral growth • How the practice of “taking tea” creates space for deeper relationships • Why purpose does not have to be big to be meaningful • How understanding your strengths helps you serve others more effectively • A simple way to create intentional connection in your daily routine --- Episode Markers: (0:00) - Show Start & Introduction --- Deb Stanley's Links: Linkedin - https://www.linkedin.com/in/deb-stanley-21548840 Facebook - https://www.facebook.com/deb.stanley.33

    47 min
  6. #119 - Do It Before You’re Ready

    19 MAR

    #119 - Do It Before You’re Ready

    In this solo episode of Referrals Done Right, Scott Grates challenges one of the most common habits holding people back in sales and in life. Waiting to feel ready. He breaks down how most people overestimate the risk of taking action while completely underestimating the potential reward. The real problem is not fear itself, but the cost of inaction that we cannot see. When you do nothing, you also miss out on opportunities that could change your business, your relationships, and your future . Scott reframes confidence as something that is earned through action, not something you wait to feel. He reminds listeners that every major relationship, client, or opportunity likely started with a moment where action felt uncomfortable. The message is simple but direct. You do not get ready first. You become ready by doing. This episode is a call to stop overthinking, embrace the unknown, and take the step you have been avoiding. In this episode, you will learn: • Why waiting to feel ready is one of the biggest barriers to growth • How we tend to overestimate risk and underestimate potential reward • Why confidence is built through action, not before it • The true cost of inaction and missed opportunities • A simple challenge to take one uncomfortable action this week --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local  - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

    6 min
  7. #118 - Marc Guthrie • Why Good People Win in Business

    16 MAR

    #118 - Marc Guthrie • Why Good People Win in Business

    In this episode of Referrals Done Right, Scott Grates sits down with Marc Guthrie, an insurance professional from Delaware whose approach to business was shaped long before he ever entered the industry. Marc shares the story of starting his first business at age eleven, cutting grass around his neighborhood after deciding he wanted to buy a stereo system himself. That early experience taught him a lesson that still drives his work today. If you do such a good job that people cannot stop talking about you, referrals naturally follow. Throughout the conversation, Marc explains how that mindset evolved into a career built on service, honesty, and education. He believes most people misunderstand insurance because no one ever took the time to explain how it really works. Instead of pushing products, Marc focuses on asking the right questions, uncovering blind spots, and helping clients understand the true purpose of coverage before they ever face a claim. The discussion is a reminder that the best referral businesses are built by people who prioritize kindness, clarity, and genuine care for the people they serve. We Cover: • How a lawn mowing business at age eleven shaped Marc’s lifelong referral mindset • Why doing exceptional work makes asking for referrals almost unnecessary • The biggest misunderstanding people have about their insurance coverage • How asking better questions helps uncover hidden risks and blind spots • Why kindness and service should always come before selling --- Episode Markers: (0:00) - Show Start & Introduction --- Marc Guthrie's Links: Linkedin - https://www.linkedin.com/in/marc-guthrie-42517493

    44 min
  8. #117 - You Have Nothing to Lose

    12 MAR

    #117 - You Have Nothing to Lose

    In this solo Thursday riff of Referrals Done Right, Scott tackles one of the biggest barriers to building relationships and growing a referral based business. Fear. More specifically, the fear of rejection that shows up when it is time to make a call, schedule a meeting, or reach out to someone new. Scott challenges RDR Nation to recognize that this fear is often rooted in ego. When we focus too much on how we might be perceived, we stop focusing on the person we are trying to help. To shift that mindset, Scott introduces a simple equation that reframes the entire situation. Zero minus zero equals zero. Before the call, visit, or outreach attempt, you have nothing. If the interaction does not go the way you hoped, you still have nothing. You did not lose anything. In fact, you gained experience and feedback that helps you grow. The lesson is simple but powerful. When you lead with a servant’s heart and focus outward instead of inward, the fear of rejection begins to lose its power  In this episode, you will learn: • Why fear in sales and networking is often rooted in ego • How shifting your focus from inward to outward changes your approach to relationships • The simple equation that reframes rejection and removes the fear of trying • Why failure is feedback and an essential part of growth • A practical challenge to push through fear and take action this week --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local  - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

    6 min
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About

The Secret to Creating Infinite Opportunities to Grow Your Small Business. Hosted by Scott Grates.

Information

  • Creator
    Scott Grates
  • Years Active
    2024 - 2026
  • Episodes
    124
  • Rating
    Clean
  • Copyright
    © 2026 Referrals Done Right
  • Show Website
    Referrals Done Right

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