Retail Smarts

National Retail Association
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The Retail Smarts Podcast is hosted by the CEO of the National Retail Association, Dominique Lamb, and explores the ins and outs of retail with the help of expert guests. Hosted on Acast. See acast.com/privacy for more information.

  1. Emma Clegg & Molly Rogers: Diversity & inclusivity in fashion

    20/06/2022

    Emma Clegg & Molly Rogers: Diversity & inclusivity in fashion

    Last month, attendees at the Australian Fashion Week were left teary-eyed after a moving and stunning runway by JAM the Label. Dominique chats with founders Emma and Molly, who have transitioned from occupational therapists to one of Australia's leading inclusive clothing retailers. Their story is amazing! Stay tuned for the second half (28:02), where Dr Jason Pallant from Swinburne University of Technology joins Producer Bec to give us a deep dive on three retail studies on omnichannel retail - everything you need to know to marry your online and offline offerings. Reports: Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact - https://www.sciencedirect.com/science/article/pii/S0022435922000239 Informational Challenges in Omnichannel Marketing: Remedies and Future Research - https://journals.sagepub.com/doi/full/10.1177/0022242920968810 Self-selection and purchase value of research shoppers - https://www.emerald.com/insight/content/doi/10.1108/IJRDM-12-2019-0387/full/html Hosted on Acast. See acast.com/privacy for more information.

    49 min
  2. Beth Glancey: The second life of clothing with AirRobe

    06/06/2022

    Beth Glancey: The second life of clothing with AirRobe

    Beth Glancey has made her journey through some of the most respected and beloved retail brands in Australia, including David Jones and Sephora. Find out about her amazing career, her pivot into the tech marketplace AirRobe, and how circularity in fashion is changing the way our consumers engage with our brands. Hosted on Acast. See acast.com/privacy for more information.

    30 min

  3. 23/05/2022

    Tim James on contactless payments in store

    TAGR is an exciting new start up that aims to shake up the boundaries between brick-and-mortar and online retail. This week Dominique explores how to succeed in a start up, picking your co-founder, and how to pay for your shopping cart with a QR code. Stay tuned for the second half (20:02), where Dr Jason Pallant from Swinburne University of Technology joins Producer Bec to give us a deep dive on three retail studies on sustainability, inspired by Costa and Kirsten from Designerex. Hosted on Acast. See acast.com/privacy for more information.

    37 min

  4. 09/05/2022

    Costa Koulis & Kirsten Kore: How renting a dress on Facebook turned into a sustainability marketplace

    Designerex is the world's largest peer to peer designer dress sharing platform, born from Kirsten's attempt in 2016 to rent a dress on Facebook. Hear about Kirsten and Costa's journey from real estate to building one of Australia's best sustainability marketplaces and how to generate profit from pieces in your wardrobe. Hosted on Acast. See acast.com/privacy for more information.

    32 min

  5. 25/04/2022

    Dominique Lamb: What international retail is doing at the World Retail Congress

    Dominique is the interviewee this week as she recaps the many wonderful insights at the World Retail Congress in Rome. Learn about her trips to Fendi, Bulgari, IKEA and more and how they're bucking the notion of the high street for luxury brands, what conscious consumerism is and more. Also, we're introducing a new segment starting over the next few weeks - stay tuned to hear more about the Retail Research Recap with Dr Jason Pallant from Swinburne University of Technology. Hosted on Acast. See acast.com/privacy for more information.

    32 min

  6. 28/03/2022

    Gabby Leibovich: Founder of Catch.com and pioneer of eCommerce

    Want to know how to build businesses worth $1 billion? On today's episode of the Retail Smarts podcast, Dominique interviews Gabby Leibovich, founder of such brands including Catch.com, Scoopon, and EatNow. A true Australian success story, Gabby and his brother built a business from selling a few items on eBay and knowing just how important relationships are with suppliers and customers. Hosted on Acast. See acast.com/privacy for more information.

    29 min

  7. 14/03/2022

    Martin Newman: Interview with the Consumer Champion

    Burberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience. Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more. Follow us on social media: https://www.facebook.com/NationalRetailAssociation https://www.linkedin.com/company/national-retail-association https://twitter.com/OZretailers https://www.instagram.com/nationalretailassociation/ https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A Hosted on Acast. See acast.com/privacy for more information.

    31 min

  8. 07/03/2022

    Senator Sarah Hanson-Young: A special International Women's Day episode

    Today we bring a special episode in honour of International Women's Day. Sarah Hanson-Young is an Australian politician who has been a Senator for South Australia since July 2008, representing the Australian Greens. She's a fierce advocate for gender equality and diversity, and has herself faced bullying and sexual harassment at her workplace. The harassment was so intense it even caused a defamation lawsuit. Dominique and Sarah discuss their experiences with sexual harassment as public figures, how we can do better, and what steps the retail industry needs to talk to be part of this hugely important conversation. Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail. Follow us on social media: https://www.facebook.com/NationalRetailAssociation https://www.linkedin.com/company/national-retail-association https://twitter.com/OZretailers https://www.instagram.com/nationalretailassociation/ https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A Hosted on Acast. See acast.com/privacy for more information.

    30 min
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Ratings & Reviews

5
out of 5
4 Ratings

About

The Retail Smarts Podcast is hosted by the CEO of the National Retail Association, Dominique Lamb, and explores the ins and outs of retail with the help of expert guests. Hosted on Acast. See acast.com/privacy for more information.

Information

  • Creator
    National Retail Association
  • Years Active
    2019 - 2022
  • Episodes
    25
  • Rating
    Clean
  • Copyright
    © Copyright of the National Retail Association 2022
  • Show Website
    Retail Smarts