Retail is constantly moving as consumer behaviour changes. This is a podcast dedicated to just this. Join us each week as we interview one of Australia's best retailers to understand how they are succeeding and then draw insights into the changing world of retail. RetailOasis is Australia's leading retail consultancy, and a registered B-Corporation. Season 2 is proudly sponsored by Afterpay.
Ep. 52 - Anna Carrabs, CEO at King Living
In today’s episode we talk to Anna Carrabs, the CEO of well-known Australian lifestyle and furniture company, King Living.
King has long been a household name, known for its strong modern design and customer service, but its humble beginning as a foam furniture company selling out of Paddy’s markets is truly a story to hear. King now have locations across Australia, New Zealand, Singapore, Malaysia, Canada and China, with big plans to continue their global expansion in 2022.
During our conversation with Anna, we discuss what she believes differentiates King from other furniture businesses in Australia and why their loyal customers keep coming back. She also talks about the struggles King faced during 2020 and how she worked with her team to pivot the business towards success and how the past 2 years have re-shaped the business for continued success and global expansion. And finally, Anna lets us in on King’s plans for the future.
For more information on Anna or King Living, please see the show notes for this episode.
Thank you to our guest, Anna Carrabs, for joining us. We hope you enjoy this conversation!
- SELECTED LINKS FROM THE EPISODE -
Anna Carrabs (LinkedIn)
King Living Virtual Showroom
King Living (Facebook)
King Living (Instagram)
King Living (YouTube)
King Living (Pinterest)
Ep. 51 - Domm Holland, Co-Founder and CEO at Fast
In today’s episode we talk to Domm Holland, the Co-Founder and CEO of Fast.
The Aussie founded checkout start-up, Fast, allows e-commerce businesses to offer an Amazon-style one-click checkout to their customers. They have simplified the checkout process which allows customers to purchase from stores without repeatedly entering their personal details. By speeding up the checkout process, both the consumer and the business benefit.
Since its creation in 2019, Domm has grown his team from 2 people to 235. And even during a pandemic he has raised over $124 million via 3 rounds of funding. Fast is clearly undergoing an accelerated period of growth, which Domm puts down to the increasing universal need for a simple and secure product, that’s easy for all consumers to use and merchants to adopt.
During our conversation with Domm, we discuss:
His motivation for creating Fast and how this business has evolved since its inception in 2019;How the technology works for both the merchant and the customer;Domm’s previous business endeavours and how this experience has helped shape the success of Fast;How the partnership between Afterpay’s Nick Molnar and Fast came about;What makes Fast different from other fin-tech offerings already in the market;The rapid growth Fast is going through and how Domm has dealt with the ‘growing pains’;The fundraising process Fast has been through and what their plans are for using the funds;Domm’s advice for fin-tech start-ups;And, finally, what the future holds for Fast.
For more information on Fast and our guest today, please see the show notes for this episode.
A huge thank you to Domm for joining us. We hope you enjoy this conversation!
- SELECTED LINKS FROM THE EPISODE -
Domm Holland (LinkedIn)
Ep. 50 - Greg Schwartz, COO and Co-Founder at StockX
In today’s episode we talk to Greg Schwartz, the COO and Co-Founder at StockX.
StockX is proud to be a Detroit-based technology leader focused on the large and growing online resale market for sneakers, apparel, electronics, accessories, and collectibles. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach brings unparalleled access and transparency powered by real-time data that empowers buyers and sellers to determine and transact based on fair market value. StockX boasts over 30 million average monthly users and a lifetime gross merchandise value of US$3.8B.
The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers, Sony and Microsoft. Founded in 2016, the company employs about 1,000 people in 13 offices and authentication centres around the world, and facilitates sales in more than 200 countries and territories.
In the five years since StockX was created, it has become a leading marketplace that lives at the nexus of sneakers and e-commerce. Last month, it raised an additional US$255 million in funding, bringing its valuation to $3.8 billion.
During our conversation with Greg, we discuss:
The motivation behind the business’s creation and how they have evolved over time;How the technology works for both the buyer and the seller and why shoes have become an investment, not just a fashion statement piece;Why StockX chose to open in Australia, and more specifically why in Melbourne + their plans for further locations and concepts in Australia;What StockX’s Global Growth Plan includes and the effect 2020 and the pandemic had on the business;How StockX’s creators got investors on their side on day 1, and continued the support during their most recent fundraising journey;We discuss their relationships with celebrity investors, such as Mark Wahlberg and Eminem;And, finally, what the future holds for StockX.For more information on StockX and our guest today, please see the show notes for this episode.
A huge thank you to Greg for joining us. We hope you enjoy this conversation!
SELECTED LINKS FROM THE EPISODE:
Click below to learn more about Greg and StockX:
Greg Schwartz (LinkedIn)
Ep. 49 - Robin Marchant, Head of Marketing APAC at Shopify
In today’s episode we talk to Robin Marchant, the Head of Marketing, APAC at Shopify.
Founded in 2006 in Ottawa, Shopify was originally known for it its web development platform, but has now branched out to offer payment processing, lending, shipping, and other services for businesses. The company’s app store now includes more than 5,000 apps and its platforms boast over 1.7m business across 175 countries as of May 2021.
In our conversation today we talk to Robin about the launch of GreenDropShip, Shopify’s grocery marketplace as well as the push into new service offerings. Robin also discusses the boom of direct-to-consumer brands who joined Shopify during 2020 and their latest partnership with social media giants, TikTok. We also hear about the Shopify Rebate from the Victorian Government and the effect this has on new and up-and-coming businesses. And finally, we discuss Shopify’s plans for the future.
For more information on our guest or Shopify please see the show notes for this episode.
Thank you to Robin for joining us. We hope you enjoy this conversation!
SELECTED LINKS FROM THE EPISODE:
Click below to learn more about Robin and Shopify:
Robin Marchant (LinkedIn)
Ep. 48 - James Chin Moody, Co-Founder and CEO at Sendle
In today’s episode we talk to James Chin Moody.
James is the CEO and Co-Founder of Sendle. Sendle builds shipping that is good for the world. They help small businesses to thrive by making package delivery simple, reliable, and affordable and are they are the only 100% Carbon Neutral Delivery Service in Australia and the United States.
Sendle are a fast-growing, multi-award-winning start-up, who’s vision is for a world where the friction of physical delivery has been removed so that the best ideas win and small businesses flourish.
During our conversation with James we talk about the motivation behind the business idea and how they differentiate themselves from their competition. We also discuss how Sendle became the first 100% carbon neutral delivery company in both Australia and the US and how being sustainable is in the brand’s DNA. James speaks about the current packaging crisis we’re experiencing on the back of the pandemic and gives his advice to businesses looking to tackle this issue. We also hear about the business’s latest funding round which saw them finish with $45m and how they plan to use the funds. James tells us about why customer loyalty is so important to Sendle and what 2020 was like for the shipping company. And finally, James talks about what the future holds for Sendle.
For more information on James or Sendle, please see the show notes for this episode.
Thank you to our guest, James, for joining us. We hope you enjoy this conversation!
SELECTED LINKS FROM THE EPISODE:
Click below to learn more about James and Sendle:
James Chin Moody (LinkedIn)
Ep. 47 - Catie O'Neill and Olivia Burrows, Co-Founders of My Glow 2
In today’s episode we talk to Catie O’Neill and Olivia Burrows, the Co-Founders of My Glow 2.
My Glow 2 was created after a visit to Turkey, which led them to discover an ancient beauty secret at local Hamman where they were introduced to a silk mitt used by therapists to exfoliate the skin during the bathing ritual. Incredibly impressed with the results they were inspired to start their own brand, manufacturing and selling the exfoliating silk gloves. And within just 15 months of operation, they have achieved seven figure results, despite delays due to the pandemic.
A large part of their success can be credited to social media, in particular TikTok. The women quickly recognised that there was an opportunity to leverage the organic reach TikTok provides by creating unique content for the loyal followers. Today they boast over 40 million views!
During our conversation with Catie and Olivia we discuss their motivation for getting the business started and how social media has contributed to the success. We also talk about the avenues that their popularity on TikTok has opened and how they maintain this momentum. They also talk about the effect COVID had on the running of their business and how sales continued to grow, even while in lockdown due to the rise in “self-care”. Catie and Olivia also talk through their international expansion and their plans to continue this in the short term. And finally, Olivia talks about balancing her role as High School teacher whilst working with Catie on My Glow 2, and their big plans for the future.
For more information on our guests, Olivia, and Catie or My Glow 2, please see the show notes for this episode.
Thank you to our guests, Catie and Olivia, for joining us. We hope you enjoy this conversation!
SELECTED LINKS FROM THE EPISODE
Click below to learn more about Catie, Olivia and My Glow 2:
My Glow 2
Catie O'Neill (LinkedIn)
Olivia Burrows (LinkedIn)
My Glow 2 (LinkedIn)
My Glow 2 (TikTok)
My Glow 2 (Instagram)
My Glow 2 (Facebook)
The best retail podcast currently in Australia (and arguably the world), I love listening to each new episode. Really in-depth interviews with some of the greatest minds in retail. My only complaint was I wish there were more episodes I could listen too!
Leading Retail Podcast - congrats!
Love this weekly Podcast with great Australian retailers (and now international too!).
This truly is the leading Australian retail podcast, can’t wait for more.
Great but let them talk
You have amazing minds but please, let them talk more. Less of you, more of them