S4E81: A deep dive into Change Management with Tim Creasey The Project Chatter Podcast

In this week’s pod, Dale and Val were joined by Tim Creasey for a deep dive into Change Management & Project Management. Marco Frisenda joins us as a guest host.
Tim Creasey is Prosci’s Chief Innovation Officer and a globally recognised leader in change management. His work forms the foundation of the largest body of knowledge in the world on managing the people side of change to deliver organizational results.
The main topics we discussed on the podcast were as follows:

Change management is how we prepare, equip and support our people through organisational change
The main reason for the failure of Change Programmes is due to no one being able to articulate why the change is required
Certain words instil fear in staff e.g. Transformation. Businesses need to be careful with the language they use in change programmes
Prosci (pro-sigh) is short for Professional Science
Projects that tend to focus on the people side of change tend to be more successful
There are some factors that constitute effective change management on a project:
Active sponsor participation  
Middle manager engagement
Open and honest communications  
Intentional and structured approach
If there is no one responsible for a task in a change management Programme, it is likely to fail
Key question - What % of project outcomes is dependent on people changing how they do their jobs?
Change projects tend to fare better when it is easy to articulate why the change is required
The pandemic has shown businesses can change quickly if forced to e.g. moving to remote working within days
Change management level is often based on adoption challenges
There has been a large increase in the number of Change Management roles within organisations in the last few years, particularly in Australia. Most will sit within a Project Management Office
ADKAR - (Awareness of need to change, Desire to want to change, Knowledge, Ability, Reinforcement)
Beckhard-Harris equation: Dissatisfaction with current state x Vision of what is possible at the end of journey x First steps. Needs to be > current state

Here are links to some of the topics that were discussed:
Prosci Talks - Back to the Basics | Prosci Tim Talks - YouTube
Prosci Project Change Triangle - Prosci Change Triangle (PCT) Model Overview
Prosci 3 Phase Process Prosci 3-Phase Process
Prosci Integrating Change Management and Project Management Integrating Change Management and Project Management (prosci.com)
Prosci - ADKAR Model - The Prosci ADKAR® Model | Prosci
Beckhard-Harris Change Equation
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