SuccessAF

Customer Success Podcast
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Welcome to SuccessAF! This Customer Success podcast series will explore a variety of Customer Success topics and challenges. In these short, insightful discussions and interviews we will also explore multicultural nuances that influence Customer Success offerings.

  1. 30/01/2023

    SuccessAF Series 3 Episode #5 - Crunching Data For The Best Customer Narrative

    In this episode, we invite Harry Wray, Global CX Strategy Director at Zendesk, to give us insights on data and how they mesh together to point us to the best customer narratives. How do tomatoes, rhinoceroses, and advertising professionals provide a different perspective? Listen to SuccessAF now!

    23 min

  2. 20/11/2022

    SuccessAF Series 3 Episode #3 - Customer Orientation For Your SaaS Business

    In this episode, we invite Jovana, Head of Customer Success for Asia Pacific at Blue Prism, to delve into her learnings on Customer Orientation and how it leads to effective Customer Success.

    23 min

  3. 27/07/2022

    SuccessAF Series 3 Episode #2 - Developing & Honing Your Business Acumen As A CSM

    Business acumen and professional maturity develops during your Customer Success practice. How do professionals develop business acumen to bring value to their roles and customer conversations? In this episode, we discuss how to hone your business acumen, with some tips from Amazon's STAR method of interviewing.

    16 min

  4. 13/07/2022

    SuccessAF Series 3 Episode #1 - Building Trust As A Customer Success Manager

    High trust environments foster increased productivity and output. How do you build trust with customers to elevate relationships and conversations as a Customer Success Manager? In this episode, we discuss about building trust internally and externally as a CSM.

    12 min

  5. 21/12/2021

    SuccessAF Series 2 Finale

    In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?

    8 min

  6. 21/12/2021

    SuccessAF Series 2 Episode 10 - Technical Customer Success & Account Management

    In our final interview, Jonathan who is a Technical Account Manager at Gitlab discusses the technical aspects of Customer Success Management. We explore aligning business and technical requirements for a customer to achieve their desired goals and objectives. What do Monoliths, Microservices, and Modern Lux have to do with Customer Success? Listen to this episode to find out.

    19 min

  7. 15/11/2021

    SuccessAF Series 2 Episode #9 - Efficient & Successful Customer Health Scoring

    In this episode, Alaina & JD explore similarities and differences across types of customer metrics that make up a Customer Health Score. Are quantitative or qualitative factors better at determining the red-yellow-green's of a health score?

    16 min

  8. 26/10/2021

    SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success

    In this episode, we invite Steph Owen, Regional Vice President of Customer Success at Zendesk, for her professional take on Data Storytelling for Customer Success. What are some challenges working with data sets and how do we drive valuable conversations with customers from data?

    23 min
See All (28)

About

Welcome to SuccessAF! This Customer Success podcast series will explore a variety of Customer Success topics and challenges. In these short, insightful discussions and interviews we will also explore multicultural nuances that influence Customer Success offerings.

Information

  • Creator
    Customer Success Podcast
  • Years Active
    2020 - 2023
  • Episodes
    28
  • Rating
    Clean
  • Copyright
    © Customer Success Podcast
  • Show Website
    SuccessAF