Gartner ThinkCast

Gartner

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast

  1. AI After the Hype: Why Scaling Value Means Quitting More

    PRIJE 2 D

    AI After the Hype: Why Scaling Value Means Quitting More

    AI hype hasn't disappeared, but patience has.  In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI initiatives stall after early wins — and what separates CIOs who move through the hype from those who fail to generate lasting value. Hear why organizations making real progress with AI aren't chasing the next breakthrough use case. Instead, they're changing how they decide what to stop, when to quit, where to double down, and how to lead through the Trough of Disillusionment.   You'll learn: How CIOs who deliver value decide when to persist, pivot, or pull the plug What it really means to scale AI beyond pilots and proofs of concept Why "quitting better" is a leadership skill — not a failure How to move from AI hype toward an AI‑shaped organization Dig deeper: Download our guide to realizing AI value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

    25 min
  2. The "AI-Free" Trust Disruption: Backlash or the Future of Responsible AI?

    14. TRA

    The "AI-Free" Trust Disruption: Backlash or the Future of Responsible AI?

    AI is now everywhere, but trust is breaking down just as fast. As synthetic content floods our feeds and workflows, leaders face a new question: when does AI help, and when does it quietly undermine credibility? In this episode of ThinkCast, Gartner Senior Director Analyst Deepak Seth returns to explore a growing counter‑movement: the rise of "AI‑free" trust. From content labels that signal human creation to new expectations around AI governance, Deepak breaks down why trust — not capability — is becoming the defining challenge of the next AI era.   You'll learn: Why "AI‑free" could become the new organic label for content and brands How trust, provenance and context shape responsible AI use What recent high‑profile failures reveal about over‑automation risks How CIOs can build guardrails without stalling innovation Dig deeper: Watch the 7 Disruptions You Might Not See Coming Become a client to learn more about AI governance, trust and risk See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

    25 min
  3. The AI Upskill Most Teams Are Overlooking

    7. TRA

    The AI Upskill Most Teams Are Overlooking

    Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Mandi Bishop breaks down why so‑called "soft skills" have quietly become the hardest — and most essential — capability to scale in the age of AI. From practical workforce exercises to Mandi's own racing experience, hear how over‑reliance, complacency and automation bias creep in — and how CIOs can rebuild critical thinking, judgment and contextual awareness to turn AI tools into true performance accelerators. You'll learn: Why automation bias is one of the biggest hidden risks in AI adoption How soft skills like skepticism and judgment directly impact AI outcomes Why hands‑on techniques, like hallucination hunts, can build real AI literacy How better prompting reinforces human thinking instead of replacing it What CIOs can do now to operationalize soft skills across the enterprise Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

    31 min
  4. Human Moments That Matter in an AI‑Driven Customer Experience

    31. OŽU

    Human Moments That Matter in an AI‑Driven Customer Experience

    AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when efficiency overtakes empathy — and what CIOs can do to keep humanity at the center of AI‑driven design. Through real‑world stories from travel, retail, financial services and the public sector, Don shows how "moments of humanity" shape trust, loyalty and long‑term growth.   You'll learn: What happens when organizations over‑automate customer relationships How to recognize and design for moments that truly matter Where empathy fits into AI‑driven efficiency efforts Why CX challenges often stem from design decisions, not technology limits How CIOs can ensure AI enhances experiences without dehumanizing them   Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

    25 min
  5. How AI Really Thinks — and Why It Hallucinates

    24. OŽU

    How AI Really Thinks — and Why It Hallucinates

    In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction and toward precision, all while relying on AI-ready data. You'll learn: Why hallucinations happen and what they say about how AI works How multiagent systems and PINNs are changing how machines reason When to use probabilistic neural networks vs. deterministic tools Why not every business problem needs AI How hallucinations might actually help reframe your thinking Dig deeper: Download Gartner's CIO Agenda for 2026 Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI

    13 min
  6. AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short

    17. OŽU

    AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short

    Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes. In this episode, Gartner VP Analyst Alicia Mullery explains why the gap between AI innovation and AI outcomes continues to widen. In a preview of her recent webinar on workforce readiness, you'll hear what's really happening: not mass layoffs, but hiring restraint, role redesign, and a strategic remix of talent — all of which demand far more change management than most organizations anticipate.   You'll learn: Why most AI initiatives stall at productivity gains instead of delivering financial  ROI The three types of AI value and how confusion between them derails results What's actually happening to jobs as AI adoption accelerates The essential skills every employee needs in an AI‑dominant future Why change management is the missing linchpin for sustained AI impact   Dig deeper: Register to watch the full Workforce Readiness webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

    19 min
  7. No APIs, No AI: Organizing Software Engineering for Today's AI Reality

    10. OŽU

    No APIs, No AI: Organizing Software Engineering for Today's AI Reality

    How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI without redesigning how software gets built.   In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and Shameen Pillai break down what that redesign actually looks like. They'll explore the team structures that help scale GenAI to repeatable delivery, the platform patterns that reduce cognitive load and drive value, and the API strategies that AI implementation can't function without.   You'll learn: Why GenAI efforts fail without the right team structures How platform engineering reduces complexity and accelerates delivery Why APIs are the backbone of GenAI and agentic AI The five‑dimension API maturity model and where to focus first The tools and next steps to scale AI safely and effectively   Dig deeper: Learn more with Gartner for Software Engineering Leaders See why Gartner is the world authority on AI Become a client to try AskGartner

    18 min
  8. Mastering the Hype Cycle: How Cybersecurity Leaders Win With AI

    3. OŽU

    Mastering the Hype Cycle: How Cybersecurity Leaders Win With AI

    AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind.  In this preview of the Opening Keynote from Gartner Security & Risk Management Summit, Gartner experts Christine Lee and Leigh McMullen explain why now is the moment for cybersecurity to stop resisting the Hype Cycle, and start using it as a strategic advantage.   You'll learn: Why AI hype is becoming a catalyst, not a distraction, for cybersecurity How to use outcome‑driven metrics to guide smarter investments The biggest risks and realities of GenAI and AI agents What early AI adopters in cybersecurity are doing differently How embracing hype can strengthen resilience and unlock innovation   Dig deeper: Explore more Gartner for CISOs insights Attend a Gartner Cybersecurity Conference near you See why Gartner is the world authority on AI Become a client to try AskGartner

    35 min
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Opis

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast

Informacije

  • Autor
    Gartner
  • Aktivne godine
    2016. - 2026.
  • Epizode
    290
  • Ocjena
    Korektno
  • Copyright
    © 2026 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
  • Web‑stranica emisije
    Gartner ThinkCast

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