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Music Commentary

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Business

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Government

Updated 01/12/2020
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Updated 31/10/2023
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Entrepreneurship

Updated 27/10/2022
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26/11/2024

Teddy Swims "Lose Control"

In this episode of Riffs on Riffs, Joe and Toby dive into the story of Teddy Swims and his breakout hit "Lose Control," which holds the record for the longest climb to number one on the charts. Known for his soulful voice and heartfelt authenticity, Teddy’s journey from football to music is as inspiring as it is unique. Joe and Toby discuss how his YouTube covers catapulted him to fame, the meaning behind his stage name, and the role of collaboration in crafting his music. They explore themes of vulnerability in songwriting, the evolving perception of appearance in pop stardom, and the double standards faced by male and female artists. With reflections on music education, tattoos as storytelling, and the importance of embracing optimism, this episode celebrates Teddy Swims as a modern artist who connects deeply with his audience through both his music and his message. Riffs on Riffs is brought to you by DistroKid, the ultimate partner for taking your music to the next level. Riffs on Riffs listeners get 30% off your first YEAR with DistroKid by signing up at http://distrokid.com/vip/riffsonriffs Learn more about your ad choices. Visit megaphone.fm/adchoices

26/11/2024

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52 min
29 JAN

Back-Office Modernization: The New Growth Strategy for Banks

Banks have spent billions building digital customer experiences. But most are doing it on top of back-office infrastructure built for a different era. That gap has quietly become one of the biggest drags on growth, pricing power, and profitability in banking. Today's competitive edge isn't just about what customers see upfront. It's about how efficiently a bank operates, how smartly it prices on an individual basis, and how quickly it can turn data into action. That's why modernizing the back office has moved from an IT discussion to a strategic imperative. I'm joined on the Banking Transformed podcast by Richard Ullenius and Brandon Sailors from CSG International to discuss what modernization truly means, how banks can progress without tearing everything down, and how smarter infrastructure is becoming the key to efficiency, engagement, pricing, and risk management. This episode of Banking Transformed is sponsored by CSG CSG delivers banking and financial services solutions to help banks reimagine pricing, billing and customer engagement across retail, commercial and institutional banking. By unifying smart pricing, customer and transaction data and accurate, flexible billing, CSG enables banks to modernize complex, multi-product relationships without rip-and-replace. As a result, banks can reduce risk and complexity, protect margins and power trusted, real-time experiences that drive growth. https://www.csgi.com/industry/financial-services/

29 Jan

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50 min
27 JAN

How Stablecoins Will Reshape Financial Services

From Walmart and Amazon to banks and credit unions, stablecoins are accelerating a banking reset that is already reshaping how payments move. In this episode of Banking Transformed, I’m joined by Dr. Lamont Black, Associate Professor of Finance at DePaul University. We will break down why stablecoins represent a fundamental shift in financial infrastructure, not another crypto cycle. We will also explore how emerging payment rails challenge traditional card networks, what this means for deposits, data, and interchange revenue, and how financial institutions of all sizes should prepare for what comes next. This conversation is essential listening for banking executives, payments leaders, and fintech professionals who want to understand the real impact of stablecoins, the strategic risks of waiting, and how the banking reset is already unfolding.

27 Jan

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44 min
17/06/2025

What Gen Z Really Wants from Their Bank

While established institutions offer stability and financial strength, they must overcome perceptions of being stodgy, complex and disconnected from the digital fluency that defines Gen Z and Millennial lifestyles. Building connections with this demographic isn't simply about launching another banking app or redesigning branches – it's about reimagining how a legacy institution can demonstrate relevance and value when financial decisions are increasingly made with a swipe. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we sat down with Lamont Young, EVP, Head of Digital and Omni Channel Banking. He shares how to navigate this complex landscape, creating experiences that honor both the digital expectations and human reassurance these customers seek during uncertain financial times. This episode of Banking Transformed is sponsored by Naehas Naehas provides financial institutions with a centralized platform to efficiently manage product creation, pricing strategies, compliance, and disclosures. By automating complex processes and integrating advanced governance tools, Naehas significantly reduces operational risk and accelerates execution. Trusted by 6 of the 10 largest U.S. banks, our solution supports top-tier institutions in delivering precise, compliant offers with speed and accuracy. ⁠https://www.naehas.com/?utm_source=financialbrand&utm_medium=referral&utm_campaign=Banking_Transformed_podcast

17/06/2025

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44 min
11/06/2025

AI-Powered Growth Strategies for Modern Banking

Despite having established customer bases and trusted brands, many financial institutions struggle to keep pace with the rapid technological evolution driven by fintech firms and digital-first challengers. The potential of AI to transform banking operations, enhance customer experiences, and unlock new revenue streams is evident, yet implementation continues to be a significant hurdle. I'm joined on the Banking Transformed podcast by Marc Corbett, Director of Solutions Engineering Americas for Backbase, to discuss one of the most pressing challenges facing retail banks today: effectively deploying AI solutions to drive growth. We explore how retail banks can effectively overcome implementation challenges, harness AI technologies, and transition from reactive to proactive business models. Marc brings valuable insights on navigating this complex landscape to unlock what Backbase calls "Growth Mode" – a state where banks can fully leverage AI to drive sustainable competitive advantage in today's hyper-competitive marketplace. This episode is sponsored by Backbase Backbase helps financial institutions unlock growth mode by transforming fragmented experiences into seamless, customer-centric journeys. Whether it’s modernizing onboarding, streamlining lending, or scaling commercial offerings, Backbase powers the front-end innovation banks need to compete—and win. Learn more at backbase.com.

11/06/2025

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41 min
19/02/2025

2025 Banking Forecast: Why Technology Alone Won't Drive Growth

The 2025 Retail Banking Trends and Priorities Report reveals an industry in transition. While 51% of institutions are actively implementing digital transformation efforts, 22% struggle with implementation or have halted their efforts. Key priorities focus on improving digital experiences (52%) and enhancing data capabilities (33%), while AI adoption is slowly expanding beyond security into customer service and process automation. Most interestingly, despite the continued focus on improving digital delivery, organizations, especially credit unions, are still building new branches. My guest on Banking Transformed, Mark Sievewright, Chief Strategy Officer for SRM, shares his perspective on where banks and credit unions focus their efforts and whether some of their investments may be misguided. He also discusses how the findings challenge conventional wisdom about digital transformation and highlight the complex balance between innovation and customer expectations.

19/02/2025

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45 min
04/02/2025

Maximizing Value from Technology Investments

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency. In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing infrastructure, and leveraging emerging technologies like generative AI to enhance operational efficiency and customer experience. We also explore the evolving role of leadership in driving technological change, including the critical balance between innovation and risk management. The conversation further addresses the industry's growing talent challenge – from recruiting tech-savvy professionals to upskilling existing teams.

04/02/2025

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39 min
05/12/2024

Building an Award-Winning Mobile Banking Experience

Digital banking success hinges on more than lists of features and technological capabilities. First principles thinking in banking design starts with the fundamental question: What do users truly need to accomplish their financial goals? This approach, combined with rigorous user-centric design, has revolutionized how financial institutions deliver digital experiences. Today's guest, Ty Griffin, Senior Head of UX/UI at Alkami, joins the Banking Transformed podcast. He shares insights on how Alkami recently became the first technology provider Certified by J.D. Power for providing "An Outstanding Mobile Banking Platform Experience."* Listeners will gain practical insights into creating distinctive digital banking experiences that drive engagement, satisfaction, and relationship growth. Listeners will also learn how to balance innovation with security and regulatory requirements. *J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successfully completing an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

05/12/2024

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31 min
10/06/2025

How TD Bank Creates Unexpectedly Human Experiences

In an era where financial institutions race to digitize, TD has taken a distinctive approach by ensuring technology serves a deeper purpose: creating unexpected human experiences. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, I was joined by Todd Purcell, Head of Digital Strategy, Planning and Partnerships for TD Bank. Our conversation explores how TD's digital ecosystem supports its brand promise with real-world examples of how the bank integrates advanced analytics, personalization, and multichannel engagement to make banking better for people. Todd also discusses how TD's digital strategy has evolved to support rather than supplant human connections, resulting in measurable customer satisfaction and engagement improvements. This episode of Banking Transformed is sponsored by Naehas Naehas provides financial institutions with a centralized platform to efficiently manage product creation, pricing strategies, compliance, and disclosures. By automating complex processes and integrating advanced governance tools, Naehas significantly reduces operational risk and accelerates execution. Trusted by 6 of the 10 largest U.S. banks, our solution supports top-tier institutions in delivering precise, compliant offers with speed and accuracy. ⁠https://www.naehas.com/?utm_source=financialbrand&utm_medium=referral&utm_campaign=Banking_Transformed_podcast

10/06/2025

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45 min
22/05/2025

Evolution of Product Innovation in the AI Era

Product innovation in banking faces significant challenges, including legacy systems, regulatory constraints, risk aversion, and the need to balance digital transformation with traditional services. In this episode of Banking Transformed, we explore the dynamic landscape of banking product management with Puneet Chhahira, VP and Head of Product Management and Marketing at Infosys Finacle. Our conversation reveals how financial products are evolving beyond traditional services to meet changing customer expectations and technological possibilities. Puneet shares valuable insights on how banks can foster innovation cultures, accelerate digital transformation, and effectively implement AI technologies to enhance both product development and customer experiences. We also discuss the critical role leadership plays in driving these changes and how banks can balance technological advancement with human-centered design principles.

22/05/2025

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45 min

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