182 episodes
Masters in Travel Masters in Travel
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- Society & Culture
How did the most successful travel advisors grow their business and what advice do they have for those newer to the industry? What can we learn from professionals outside the travel industry? How can travel advisors best approach their businesses as an entrepreneur?
The travel industry is filled with successful advisors, each of whom are finding success in different ways. Each week, I’ll be interviewing travel advisors at all points in their businesses so that you can learn from your peers as well as from leaders in the industry. We’ll also welcome guests outside the travel industry to provide a new perspective on running a small, service based business and who will push us to grow and to think bigger.
Masters in Travel is for travel advisors who are ready to accelerate their success. Subscribe now and tune in each week for advice, insights, and resources to maximize your potential.
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Ep 174 Client Experience Series: Branding Experience is Client Experience
Today premiers the first episode of our 4-part Client Experience Series! Join us as we explore all the ins and outs of creating a memorable, signature client experience. This week, we are talking about how your brand experience impacts the client experience more than you may realize. Learn to define your business purpose, gauge a client's expectations, and create memorable memories from the first moment the learn about you to the post-trip check-in.
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Ep 173 AI in Travel
Will artificial intelligence replace travel advisors? David Shull of Tern Travel shares insights on how AI can aid, not hurt, the travel industry. Gain insights about the challenges travel advisors face and how AI can optimize workflows, personalize services, and transform the way travel advisors manage data and engage with their clientele. Learn more about the opportunities that AI brings to the travel industry, along with how the human touch remains irreplaceable.
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Ep 172 Building an Agency Team
How do you know when to hire? In this episode, Whitney is joined by Madeline and Kristen from Steuber Travel Group to explore the intricacies of team expansion. They chat about setting financial goals, the benefits and challenges of having a hybrid team structure, the importance of job role clarity, and the impact of strategic hiring on operational efficiency and sales growth.
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Ep 171 Shop Talk: Free Podcast, Team Delegation & Client Budgets
Welcome back to Shop Talk, where Brianna and Whitney share about what is going on in their businesses right now. This week they delve into the dynamics of team workflow efficiency and delegation, particularly the transition from task delegation to autonomy in decision-making. Brianna shares about how she handled unforeseen travel incidents, and Whitney is systematizing responses to enhance client communication Lastly, they talk about why they dropped the podcast paywall and the bigger picture for Masters in Travel moving forward! (Oh, and there’s a little bit of healthy venting about problematic clients…we know you know).
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Ep 170 The difference between having a hobby and being a business owner
Is there a difference between treating your work as a travel advisor like a hobby and a business? In this episode, Brianna and guest Sandy Saburn dive into what it means to be a successful professional in the travel industry. Hear their seasoned insights on how to have an entrepreneurial mindset, effective marketing strategies, and the importance of understanding the numbers that drive a profitable travel business.
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Ep 169 How to host client events as a marketing strategy
Join Brianna as she chats with Megan Vatnsdal, the passionate entrepreneur behind Onyx and Evergreen Travel, to discuss the ins and outs of attracting new clients and crafting value in our sometimes competitive industry. They explore marketing, but with a twist – how to use events as a way to showcase your value and serve as a catalyst for travel business growth. Plus, they also chat about mentorship, networking, and growing into your entrepreneurial mindset.
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