In The Business of Humans

Lynda Harvey + Joe Gilgoff
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The Unlikely Duo: Turning Workplace Dynamics into Lifelong Friendships (and Business Wisdom!) Meet Lynda Harvey and Joe Gilgoff: a former employee and boss who morphed their professional relationship into an extraordinary, decades-spanning friendship. With 40+ years of combined experience building, scaling, and supporting top-tier Customer Support and Service departments, they've seen it all. But here's their secret: they know that the business of working is all about the business of working with humans. Get proven business facts and refreshingly honest career advice in a conversation built on trust, experience, and an amazing friendship.

Episodes

  1. 24 Jun

    Season 2 Premiere: Lynda & Joe on Life, Leadership, and What's Next

    Welcome back to Season 2 of In The Business of Humans with hosts Lynda Harvey and Joe Gilgoff. In this kickoff episode, Lynda and Joe reintroduce themselves, share updates from their professional and personal journeys, and set the stage for an exciting new season focused on the people side of work. From leadership and management to career growth, entrepreneurship, customer experience, workplace culture, and the evolving role of AI, they explore the conversations that help professionals build more meaningful and successful careers. Lynda draws on her extensive experience as an executive coach and leadership expert to discuss self-awareness, personal growth, and what it takes to lead effectively in today's workplace. Joe shares lessons from building customer experience teams, launching his advisory business, and helping companies create stronger relationships with both employees and customers. Together, they discuss career pivots, consulting, business development, networking, community building, and why authentic human connection remains one of the most valuable skills in any profession. The episode also introduces new resources for listeners, offers practical insights for leaders and individual contributors alike, and delivers the candid, relatable conversations that have become a hallmark of the show. Whether you're a manager, entrepreneur, customer experience leader, HR professional, executive, or someone simply looking to grow in your career, this episode provides actionable insights and fresh perspectives on navigating the modern world of work. Key Topics Leadership and managementCareer development and career transitionsExecutive coaching and professional growthCustomer experience (CX) and business strategyEntrepreneurship and consultingWorkplace culture and employee engagementNetworking and community buildingAI and the future of workSelf-awareness and personal developmentBuilding meaningful human connections at work

    58 min

  2. 18 Mar

    AI is for Humans

    How does a podcast about driving humanity in the workplace tackle the imposing topic of AI for the first time? Bringing on one of the world's leading experts is a great place to start! On our special season 1 finale episode, we're joined by Aria Finger, former CEO of DoSomething.org and current Chief of Staff to Reid Hoffman (Founder of LinkedIn, one of the world's leading AI experts/entrepreneurs; venture capitalists; philanthropists; authors; political influencers) and co-host with Reid of the acclaimed Possible podcast, which has explored this exact topic of AI + humanity with a curious, intellectual and optimistic lens with the likes of Sam Altman, Kara Swisher, Stephen Colbert, Trevor Noah and dozens of other superstars in business + society. Aria spends her days helping to shape our current world, while also partnering with other brilliant, influential folks to imagine and help shape what our future world could look like -- including how AI will continue to evolve, and co-exist with people. And it's not all bad! You'll hear about how AI can not only uplift and empower humans in their jobs and lives, but also serve purely altruistic purposes, like powering cutting-edge medical research to save real human lives. You'll also get to know Aria, the human being: a warm, humble and funny soul, and a loving wife and mom of 3 rambunctious kids -- trying to juggle quite a lot at once, and figure this "life" thing out just like the rest of us! We love our season finale episode, and we hope that you will too.

    1hr 13min

  3. 3 Mar

    Boundaries at Work

    The age-old topic of how to establish the right boundaries at work. Is this even a thing, for career-driven people?! (Yes!) But how, without damaging our standing and growth potential?! (Please have a listen to this episode!) Whether you like the expression "work-life" balance or not, we can all agree that success at work cannot come at the cost of well being, or having a life and sources of fulfillment outside of work. In this episode of 'The Business of Humans', Lynda and Joe unpack it all! As usual, actionable advice will be offered, made more colorful with personal stories across 40+ combined years of leadership roles, successes and setbacks.

    1hr 6min

  4. 25 Feb

    Fix Your Hair (Managers vs. Leaders)

    Join Lynda and Joe as they delve into the difference between a Manager, and a Leader. Interestingly, while being a great "leader" seems to get all of the shine, being a great "manager" embodies a distinct set of skills and is equally critical for an organization's success. The championship roster for any company will likely have great leaders, and great managers, working in tandem. So how to be a great leader? And how to be a great manager? How to even pull off both?! Tune in to find out. Oh, and tune in also to hear about Lynda's LinkedIn battle with Mr. "Fix Your Hair" - who helpfully provides a perfect "what not to do" example around leading, managing and interacting with fellow humans in 2026.

    1hr 1min

  5. 10 Feb

    Mixing It Up With HR (with Morgan Montgomery-Rice)

    Learn the ins and outs, and the "dos and don'ts" of working with the HR function effectively, in any workplace! Lynda and Joe are joined by Morgan Montgomery-Rice, current Founder + Fractional Head of People at Bloom Bridge Advisors; former HR / People / Finance / Operations leader at fantastic brands like Sundays for Dogs; IBM and much more; and holder of an MBA from Northeastern's D'Amore-McKim School of Business. Just as Lynda and Joe always aspire to bring a senior leadership, "insider" view to workplace situations and dynamics, Morgan is able to go a step further and present the insider perspective of the HR function -- specifically as Exec / Head of HR across fantastic industries and brands. Join this trio as we discuss challenging, nuanced and juicy workplace situations from all sides of the equation, in an episode that should be equally educational, actionable and entertaining.

    1hr 13min

  6. 3 Feb

    Networking for Normal People

    Join Joe and Lynda as they discuss practical, actionable tips and related career anecdotes around this hot topic of career networking! (Well, this is after they get over a case of the giggles, tell awkward stories and talk about CX nightmares out there in the real world) "Networking" as a term tends to be polarizing; with a minority of folks feeling confidence and giddiness on the topic, while the majority of folks assume they're bad at it, hate it, or couldn't be bothered. Or some combo within. Our definition of networking is centered around the idea of *human connections* - making them, nurturing them, and embracing these relationships as sources of career-long joy, fulfillment and mutual benefit. See, that doesn't sound so terrible, does it? Joe and Lynda hope that this deep-dive feels approachable, interesting and actionable - the New Networking Guide for Normal People!

    1hr 3min

  7. 27 Jan

    Personal Branding (with Alexa DePasquale)

    "If you don't focus on your personal brand, you're giving up control over what that brand might be" - Alexa DePasquale, Brand + Strategy Executive Join Lynda and Joe for this and many other powerful insights from our first ever guest on the pod, Alexa, as we together explore the topic of personal branding. More than just a buzzword or something that we get to opt in or out of, personal branding is a crucial aspect of career development. And you're always developing your own brand, whether you like it or not. So why not lean in, feel empowered, take control of that brand, and maximize its utility in your career and life! Be intentional. Be in control.

    1hr 9min

  8. 20 Jan

    Social Media + Career (what to do + what not to do!)

    Ahh, navigating Social Media in 2026. Our social accounts like Instagram, TikTok, Facebook etc. are our personal accounts and we can say whatever we want without it impacting our career, right? (totally wrong!) What about LinkedIn - where does it fit in? Join Lynda + Joe as they break down social media guardrails in the lens of career progression, and survival! There will be cautionary tales along the way; grimaces; laughs; and even the story of when Joe got slightly spicy with a LinkedIn comment, all in the name of defending his good friend and a fantastic social media creator: Lynda!

    1hr 9min

  9. 13 Jan

    Toxic Workplaces

    Toxic Workplaces! Let's confront this somewhat taboo but wildly important dynamic in many of our careers. Lynda and Joe fully take the gloves off (if there were any gloves left before this) and discuss toxic workplaces from all angles: how to define and identify them; how to survive them; or in some cases walk away from them altogether. Hear candid stories and takeaways from Lynda and Joe's combined 40+ years of leadership experience across top brands. For the hosts, too many years navigating toxicity drove them, in part, to break off on their own in an effort to cultivate their own career experience. But we know many of our listeners haven't made that leap - and we hope this episode feels helpful, actionable ... even cathartic for them!

    1hr 6min

  10. 2 Jan

    Bringing Your Whole Self to Work: The Myth

    Have you ever been told to "bring your whole self to work"? Well, so have we. And at first, it sounds great. But what happens when you confide and vent to the wrong person? Or bring a side of your self to the company retreat that maybe should have been left at home? Now - it's feeling a little more complicated (or worse, you're out of a job). Join Lynda and Joe as they discuss the myth of bringing your whole self to work, and how to strike a better balance: staying authentic, while being okay with only bringing the 90% of your self which belongs in the workplace.

    53 min

  11. 31/12/2025

    The Business of Humans: Pilot

    Join us on the 1st step of our podcasting journey: the Pilot episode of The Business of Humans! Here is the setup: what do you get when you take a former manager + report combo from the glory days of Daily Harvest, who are now real-life friends ... one a management coach and sudden viral internet star who shoots from the hip, and the other a CX Exec-turned-Advisor who overthinks everything? This podcast! Welcome to The Business of Humans. Featuring Lynda Harvey, the founder of LeveledUp Leadership -- and the internet star. Plus Joe Gilgoff, founder of CX Joe Advisory -- and the overthinker. Between us we have 40+ years of leadership experience, spanning across mega successful startups like AG1 and SeatGeek, to industry behomeths like AMEX + Verizon. Join us as we talk about business; relationships; humanity; success and also failure, through the lens of friendship, heaps of radical transparency and honesty ... and zero BS. In our Pilot episode, we share more abour our career journeys; the basis of our unlikely; professional and life friendship; and why the heck we hope our podcast is worth listening to! Tune in and let us know what you think.

    45 min
  • 11 Episodes

About

The Unlikely Duo: Turning Workplace Dynamics into Lifelong Friendships (and Business Wisdom!) Meet Lynda Harvey and Joe Gilgoff: a former employee and boss who morphed their professional relationship into an extraordinary, decades-spanning friendship. With 40+ years of combined experience building, scaling, and supporting top-tier Customer Support and Service departments, they've seen it all. But here's their secret: they know that the business of working is all about the business of working with humans. Get proven business facts and refreshingly honest career advice in a conversation built on trust, experience, and an amazing friendship.

Information

  • Creator
    Lynda Harvey + Joe Gilgoff
  • Years Active
    2025 - 2026
  • Episodes
    11
  • Rating
    Clean
  • Copyright
    © 2025 Lynda Harvey + Joe Gilgoff
  • Show Website
    In The Business of Humans
  • Provider