RETHINK RETAIL

RETHINK Retail

RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.

  1. Media in Retail: Why Community Matters

    2 hr ago

    Media in Retail: Why Community Matters

    Welcome to Media in Retail Today, RETHINK Retail officially launched Media in Retail (MiR), a new community built for the people shaping the future of retail media To mark the launch, Community Chair Drew Cashmore joins Jeremy Goldman to discuss why the industry needs a dedicated space for connection, collaboration, and candid conversation. Why MiR Exists - Retail media has grown quickly, but there are still too few opportunities for authentic, honest conversations between the people building the industry. - MiR brings together brands, retailers, agencies, and technology partners in a year-round community built around shared learning, fresh perspectives, and real-world experience. - A Community, Not an Event - MiR doesn't begin and end with an event. It's a year-round community designed to connect, learn, and grow alongside peers across the industry. - The community is also meant to create pathways for emerging and aspiring retail media leaders, while opening the door to mentorship and shared learning across experience levels. Why It Matters Now - Retail media is becoming a core part of how retailers operate, engage customers, and drive growth. - “Retail media started in its infancy as a profit center for retailers to offset some of their operating costs. And it is quickly moved into the total flywheel that generates value for retailers.” - As the industry evolves, the decisions shaping its future shouldn't happen in isolation. Progress depends on greater collaboration, stronger relationships, and a better understanding of the challenges and opportunities facing every part of the market. What Success Looks Like MiR is built to: - Helping buyers and sellers better understand each other's priorities - Creating opportunities for more productive conversations across the industry - Supporting the next generation of retail media leaders - Building stronger connections between the people shaping the future of the space Listen to the launch episode to hear why MiR was created, what it hopes to achieve, and how you can be part of the conversation.

    20 min
  2. Cracking the E-Grocery Code of Same-Day Delivery

    6 hr ago

    Cracking the E-Grocery Code of Same-Day Delivery

    Most grocers can launch same-day delivery. The real challenge is building a model that keeps customers happy while still protecting margins at scale. In this RETHINK Retail Podcast episode recorded at Shoptalk Europe, Top Retail Expert Sharon Yourell sat down with Rohlik Group leaders to break down how they built a profitable in-house same-day delivery operation across five markets. The conversation goes deep into the strategic side of eGrocery, including: - Achieving fulfillment orchestration across 25k+ SKUs with near-perfect inventory accuracy and minimal substitutions - The tradeoffs grocers face when customer relationships, transaction data, and margin ownership shift to third-party platforms - Why owning the customer journey  and creating operational consistency are critical drivers of long-term eGrocery profitability A must-listen for grocers focused on building more resilient in-house operations. Listen above!

    21 min
  3. How Retail Innovation Is Shaping Grocery Operations in 2026

    3 days ago

    How Retail Innovation Is Shaping Grocery Operations in 2026

    On this special crossover episode between RETHINK Retail and Retail Razor, guest host Ricardo Belmar — founder of the Retail Razor podcast network — sits down with Aidan Mittra, Co-founder of OrderGrid, to explore how retail innovation is reshaping grocery operations, tackling margin constraints, and leveraging data to unlock the massive opportunities presented by AI and retail media networks. Key Takeaways - Acute operational and resource pressures remain: Margin constraints, high staff turnover, and shifting customer expectations create an incredibly complex environment where grocers must operate leaner than ever. - Clean data is required for emerging tech: Advanced solutions like AI-based pre-trip meal planning rely entirely on real-time, accurate inventory and product data foundations. - Isolated point systems must be connected: Novel solutions like robots, sensors, and electronic shelf labels generate useful data, but they lack the operational connectivity needed to orchestrate real-time daily tasks for overwhelmed store associates. - Stores are evolving into omnichannel hubs: Physical stores remain essential but are shifting to blend digital channels with experiential upgrades, such as utilizing smart carts, apps, and backroom fulfillment. - In-store retail media opens incremental high-value revenue: Grocers possess an invaluable goldmine of first-party customer data that can be activated inside the store to build a meaningful new income stream with real bottom-line impact. - Three factors separate future market leaders: Success hinges on structuring organizations around the customer rather than separate physical/e-commerce P&Ls, establishing strong data foundations today, and fiercely owning the customer relationship through loyalty. This episode digs deep into how a clean data foundation and operational connectivity position grocery operators to lead an increasingly complex and fast-moving retail landscape.

    22 min
  4. How to Win with RFID: Master the Intelligent Store

    5 days ago

    How to Win with RFID: Master the Intelligent Store

    The Intelligent Store: Revolutionizing Fashion with RFID Real-time item visibility is the ultimate cornerstone of modern customer service. Drew Ehlers from Zebra and Matt Redwood of Diebold Nixdorf sit down with Top Retail Expert Marshall Kay to unpack the massive scale of RFID adoption. Inside the Episode: - Eliminating Audits: Moving to 99 percent stock accuracy to end painful annual manual counts. - Empowering Staff: Changing associates from task drivers into active customer experience providers. - Securing Returns: Using unique serial numbers to stop cross-store return fraud on high-rate items. - Fixed Infrastructure: The industry shift from handheld section scanning to always-on overhead systems. Stop counting inventory manually. Start running an intelligent network. Listen the Full Episode.

    20 min
  5. The Retail Shift: From AI to Lived Experience

    18 Jun

    The Retail Shift: From AI to Lived Experience

    In an era of AI-driven information overload, consumers are moving away from pure search queries and toward trusted, human-centered proof. “People want answers that are grounded in human experience.” David Trencher, Managing Director of Reddit (UK & EMEA), sat down with Lavina Suthenthiran to break down how consumer trust is actively shifting away from polished brand messaging and moving toward peer-to-peer validation. According to Trencher, AI and search may be the start of the journey, but they do not guarantee action. In fact, 60% of US users search for products with AI, and half of them go directly to Reddit to verify results. Inside the episode: - Why traditional retail funnels are failing: Learn how purchase intent now forms in community spaces long before a consumer hits a brand site - How brands must redefine marketing success: Discover why you need to look beyond last-click attribution to find where decisions are actually made - Why community participation must replace community control: Find out how to navigate digital spaces that actively reject polished corporate messaging Metrics, creative, and insights still matter, but the real question is: Are you part of the journey before the last click? Listen to the full episode above to find out.

    13 min
  6. Preserving Human Ownership: The Key to Measurable AI Success in Retail

    15 Jun

    Preserving Human Ownership: The Key to Measurable AI Success in Retail

    As retailers scale AI across their operations, a clear picture is emerging of exactly where automation elevates the business and consumer experience, and where it creates friction. For Eyebuydirect, success came by optimizing technology to enhance human ownership and streamline pain points throughout the buyer's journey. In this episode, Eyebuydirect CEO and President Sunny Jiang sits down with Jeremy Goldman to break down how her team approaches AI as an employee-enablement engine. They discuss everything from deploying the technology across customer service and engineering to developing an AI-powered prescription scanner that solves a massive user friction point, driving higher conversion and deeper customer engagement. Inside the Episode: - Why AI should support people rather than replace accountability, ensuring teams continue to steer the business - Why curiosity, experimentation, and adaptability matter far more than surface-level enthusiasm when driving tech adoption - How Eyebuydirect's prescription scanner successfully solved a clear customer problem while tangibly improving engagement and conversion Listen above to discover practical strategies on how to successfully embed AI into your workflows.

    21 min
  7. AI in Retail: Operational Enabler, Not a Strategy

    12 Jun

    AI in Retail: Operational Enabler, Not a Strategy

    While agentic AI is reshaping operations, retail still runs on its core fundamentals: great products, strong brand identity, exceptional service, and operational excellence. In this week's episode of Retail Therapy, Top Retail Experts Ricardo Belmar, Brandon Rael, and Marie Driscoll break down why AI matters most as an operational enabler, not a creator of customer demand. “Keep the focus on the customer, keep the focus on the fundamentals, keep the focus on the product, the sourcing, the merchandising experience.” Ultimately, most retailers do not sell technology. They sell products and experiences. True brand heat and customer loyalty stem from sharp merchandising and powerful storytelling, not automated tools alone. Inside the Episode: - Why any technology implementation must start with strict business discipline rather than a tech-first rush - Why the most profitable automation happens in backend operations rather than through flashy, customer-facing tools - How to realistically evaluate what automated tools can and cannot do for the physical store and associate experience - Why the true financial impact of AI is incredibly difficult to isolate and measure using narrow, short-term attribution metrics The bottom line: AI can improve retail, but it can’t replace the fundamentals. Listen above to learn why the winning brands use AI to support what already matters, rather than pretending the technology itself is the strategy.

    31 min
  8. AI Is Changing How We Shop. Are Retailers Ready?

    10 Jun

    AI Is Changing How We Shop. Are Retailers Ready?

    “Ultimately, it's the people that determine the success or the failure of technology, not the technology itself.” The latest report by Arktic Fox and Six Degrees dives deep into why brands and retailers will only win in retail media, personalization, and AI if they pair rising investment with stronger data foundations and better product content. Teresa Sperti, Director at Arktic Fox, sits down with Jeremy Goldman to discuss how achieving these results ultimately requires credible measurement alongside teams capable of turning technology into execution. Inside the episode: - Why brands are shifting away from marketing to humans and moving towards optimizing for AI-driven discovery and decision-making - How brands can shift their tech approach toward loyalty and personalization - Why retailers need to invest in eCommerce and stronger digital shelf capability to defend share and improve performance - Why brands must better prepare their talent, as companies are currently buying technology faster than they are building the organizational skills to run it Don't let your technology investments outpace your team's capabilities. Listen to the full podcast episode above to bridge the execution gap.

    27 min
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About

RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.

Information

  • Creator
    RETHINK Retail
  • Years Active
    2018 - 2026
  • Episodes
    500
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    RETHINK RETAIL

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