In this episode, Jean-Yves Huwart, founder of Coworking Europe, speaks with Tom Sleigh, Head of Property at Elementa Workspace, about the transformation from Landmark to Elementa Workspace—and what the rebrand says about the future of the flexible workspace industry. Tom explains why the company felt its previous identity no longer reflected the way it operates today. As client expectations evolve, flexible workspace is no longer just about office space, location, or flexible terms. It's about creating measurable workplace experiences that help businesses perform. The conversation explores how hospitality, operational excellence, design, and human interaction have become central to customer retention, and why the people behind a workspace matter just as much as the physical environment itself. In this episode: Why Landmark rebranded as Elementa Workspace after 24 years How workplace experience has become the industry's key differentiator Why hospitality is transforming flexible workspace The growing importance of shared spaces and amenity-rich environments How data and customer feedback shape workspace design Why the human experience is essential to client retention How London's flex workspace market continues to evolve Whether you're a flex workspace operator, landlord, broker, investor, or occupier, this conversation offers valuable insights into how leading operators are redefining workplace experience. 🌍 Coworking Europe is the voice of Europe’s flex and serviced workspace industry, delivering news, insights, podcasts, reports, and interviews throughout the year: https://coworkingeurope.net/ 🎟️ Join 500+ industry leaders at the annual Coworking Europe Conference, Europe's leading event for coworking, flex office, and workplace innovation: https://coworkingeurope.net/conference/ 🎙️ Hosted by Jean-Yves Huwart, founder of Coworking Europe. #FlexibleWorkspace #WorkplaceExperience #ManagedOffice #Hospitality #FutureOfWork #CommercialRealEstate #OfficeDesign #FlexOffice #ElementaWorkspace #CoworkingEurope