Electric Mindset

ElectricMind

Join Nick Dyment, Chief of Staff and Technical Director at Electric Mind as he connects with the brightest minds in AI, Technology, and Business Transformation.

Épisodes

  1. 26 août

    Episode 011: Wealth Management’s AI Credibility Gap

    AI is reshaping wealth management, but closing the gap between innovation and real outcomes takes more than a tech upgrade. On this episode of Electric Mindset, host Dave Manley sits down with Kapin Vora, US Managing Partner at Electric Mind, to unpack why the "credibility gap" between AI ambition and AI results matters more than ever, and why it shouldn’t be ignored.   Kapin shares the journey that brought him from engineering and financial services consulting into leading Electric Mind's US growth, then breaks down where AI creates the most value across wealth management: automating advisor workflows, rethinking client onboarding, and navigating regulatory requirements like KYC and AML. He explains why real transformation starts with reskilling people and building compounding institutional knowledge, not chasing flashy prototypes or AI marketing.   The conversation covers: Where AI delivers the clearest ROI in wealth management todayWhy client onboarding remains one of the biggest automation opportunitiesHow firms should sequence AI adoption to start small and build safelyThe difference between augmenting advisors and replacing themWhy owning your intelligence layer beats outsourcing it long-termWhat leaders should prioritize in the next 6 to 12 monthsA rapid-fire round on chief AI officers, proprietary models, and AI advisors  00:00 Introduction and welcome to Electric Mindset 00:42 Meet Kapin Vora, US Managing Partner at Electric Mind 01:22 Kapin's journey: from Africa to engineering to financial services 04:47 Where AI adds the most value: cost, revenue, and risk 06:16 AI's impact on client onboarding 08:01 AI and regulatory considerations: KYC and AML 09:03 Sequencing automation across the five wealth functions 10:17 Opportunities for AI in advisor workflows 11:26 Why integration is critical to AI success 12:20 Will AI augment or replace advisors? 13:36 Defining the "credibility gap" in wealth management 15:08 Technology, organization, or talent: where the gap really lives 16:46 The reskilling challenge for today's workforce 18:04 Retaining institutional knowledge in the age of AI 19:19 Building an owned intelligence layer vs. outsourcing 20:50 Helping leaders adapt to AI-driven change 22:29 Speed, ROI, and the case for taking action 24:08 Rethinking how organizations fund and plan AI projects 25:07 Delivering value while building the foundation 26:22 Electric Mind's approach to AI enablement 29:01 The real cost of waiting to invest in AI 30:01 Where agentic AI fits in wealth management today 30:44 What leaders should prioritize over the next 6-12 months 32:16 Supercharge or Short Circuit: rapid-fire round 33:18 Off Script: the biggest AI supercharge moment right now Kapin Vora: kapin.vora@electricmind.com Dave Manley: https://www.linkedin.com/in/dmmanley/   Learn more about Electric Mind at electricmind.com

  2. 29 juill.

    Episode 10: The Human is Still the Story

    Mastering AI takes more than new tools. It takes a new way to learn and adapt. On the latest episode of Electric Mindset, host Dave Manley talks with Mike Lee, co-founder of Graivy, about a real risk in fast-moving fields: expertise can turn into tunnel vision. Mike draws on decades in fintech and food tech to explain why transformation starts with curiosity and a willingness to get messy, not just technical skill. Whether you're a junior developer asking questions or a seasoned expert holding onto what you know, the same principle applies. Staying open to AI's paradigm shift matters more than defending past expertise. The takeaway: progress in applied AI comes from balancing wisdom with experimentation. Mike calls it riding the Magic School Bus while keeping the Tony Stark suit ready for when precision counts. Carrying legacy knowledge forward isn't optional. It's what responsible AI stewardship looks like in practice. Want to future-proof your team or make smarter bets on automation? Let's talk. Mike's journey shows that getting AI right is about mindset as much as it is about technology. 00:00 Welcome to Electric Mindset 00:01:42 Introducing Mike Lee, co-founder of Graivy 00:02:39 The Magic School Bus and Tony Stark framework 00:04:12 Mike 1.0: building the foundation in banking 00:07:10 A wake-up call: mortality, retirement, and "what's next" 00:08:49 The pull toward founding Graivy 00:11:32 From fintech to food tech: finding the through line 00:13:52 Applied AI vs. the "AI expert" label 00:17:37 Legacy systems: old tech vs. new possibilities 00:21:13 The Tony Stark mindset shift (the Endgame scene) 00:27:41 The Einstelung effect and the expert trap 00:27:58 AI's impact on software development 00:31:19 The role of experts in the AI era 00:34:34 Career advice: riding the bus at every career stage 00:36:58 Supercharge or Short Circuit 00:38:40 How to find Mike Lee and Graivy Learn more about Graivy here: www.graivy.com Learn more about Electric Mind here: www.electricmind.com #ElectricMindset #Podcast #AppliedAI #AITransformation #Graivy #DaveManley #MikeLee #ElectricMind #TheFutureisBright #AI #TechConsulting #AIConsulting

  3. 24 juin

    Episode 009: AI-Ready? Or AI-Pretending?

    What does it actually mean to be AI ready in a heavily regulated financial institution? In this episode, our host Dave Manley is joined by Anunaya Ritwik, Managing Director at RBC Investor Services, and Andrew Pitt, Client Partner at Electric Mind, to find out. Together, they cut through the AI hype to explore what operational readiness really looks like, from building strong data foundations and governance frameworks to shifting organizational culture. They share candid perspectives on overcoming skepticism, balancing risk with innovation, and the concrete steps financial institutions should be taking to drive real value from AI transformation. Whether you work in operations, lead transformation initiatives, or are just trying to separate signal from noise, this episode delivers practical insights on embracing AI safely, responsibly, and effectively. 00:00 Journey from engineering to finance 04:18 The spectrum of AI perspectives 09:14 Investing in data and AI governance 10:46 AI in governance and delivery 15:41 Discussing investment in tech infrastructure 16:42 Data management and AI integration 21:57 Collaborative AI adoption strategies 25:28 Using AI for simple tasks 29:45 Seeking partnership for impactful change 31:37 Guiding AI implementation steps 37:04 Discussing AI regulations and adoption 38:43 Embracing AI for job efficiency Contact Us Dave Manley: https://www.linkedin.com/in/dmmanley/ Anu Ritwick: https://www.linkedin.com/in/anunaya-ritwik/ Andrew Pitt: https://www.linkedin.com/in/pittandrew/ www.rbc.com www.electricmind.com #ElectricMindset #ElectricMind #AI #AIconsulting #AIready #TheFutureisBright

  4. 24 juin

    Episode 008: The AI Execution Gap

    Season 2 of Electric Mindset is here. And we're kicking it off with one of the biggest questions in enterprise AI right now: how do you actually get value from it? Most organizations know they need to do something with AI. Fewer know what that something should be. Even fewer are measuring whether it's working. In this episode, host Dave Manley talks with Keith Shiner, Engineering Lead Partner at Electric Mind, and Dan Adamson, CEO & Co-Founder of AutoAlign AI, about the gap between AI hype and AI impact inside large organizations. The conversation covers what separates companies that are getting real returns from the ones still stuck in pilot mode, and why leadership buy-in means more than signing off on a budget. What you'll hear: Why the winners in AI transformation aren't chasing tools, they're asking better questionsWhat "fail fast" actually looks like when there's real money on the tableHow to measure ROI in terms your board will care aboutThe culture shift that has to happen before any technology can stickThis isn't a conversation about what AI could do someday. It's about what's working now, what's not, and what to do about it. Contact us: Dan Adamson:  https://www.linkedin.com/in/danadamson/ Keith Shiner:  https://www.linkedin.com/in/keithshiner/ Dave Manley:  https://www.linkedin.com/in/dmmanley/   Auto Align AI: https://www.autoalign.ai Electric Mind: www.electricmind.com     #ElectricMindset #ElectricMind #AutoAlignAI #AI #AITransformation #TheFutureIsBright

  5. 6 avr.

    Episode 007: The Future of Payments

    Payments innovation impacts us all—but most of us rarely think about what happens behind the tap or transfer. In this Season 1 bonus episode of Electric Mindset, our host Nick Dyment sat down with Alex Achtemichuk and Eric Lombardi to unpack the transformation reshaping Canada’s financial system. From the future of real-time rails to the rise of agentic AI, the conversation revealed that payments modernization isn’t a one-and-done event—it’s an ongoing journey requiring constant investment, scale, and curiosity. Alex Achtemichuk put it succinctly: the financial institutions agile enough to harness structured data and AI are poised to pull ahead, while Eric Lombardi reminded us that smaller players can now leapfrog incumbents by building around nimble architectures and next-gen tools. If you’re building in fintech or rethinking business strategy, remember: sustainable advantage comes from focusing on what makes your experience unique, while leveraging partners to take care of the complex infrastructure. And as the barriers to entry drop, success will belong to those who embrace learning, humility, and bold execution—no matter the market climate. Curious about how to adapt your roadmap or where Canada stands on the global innovation stage? Reach out and let’s keep the conversation going. In a world that’s only getting more complex, there’s never been a better time to stay curious and build something future-ready. Contact us here: Electric Mind: https://www.electricmind.com/contact Eric Lombardi: https://www.linkedin.com/in/ericlombardi/ https://x.com/EricDLombardi?s=20 Alex Achtemichuk:  https://www.linkedin.com/in/alex-achtemichuk-91295167/   www.centralone.com www.electricmind.com   00:00 Simplifying Payments for Financial Institutions 06:11 "C1: Empowering Fintech Payment Solutions" 08:51 Canada's Paradigm Shift in Payments 11:58 Canada’s Role as Payment Innovator 15:45 Canada's Digital ID & Payments Innovation 19:45 "AI Advancing AML and Payments" 22:50 "AI Reshaping Business Strategies Globally" 26:48 "Challenges Facing Young Entrepreneurs Today" 31:39 "Career Growth by Understanding Why" 35:33 Curiosity, Systems Thinking, and Advocacy Insights 37:10 "Navigating Growth, Curiosity, and Confidence" 40:35 "Connect with Me on LinkedIn"   #ElectricMindset #TheFutureisBright #ElectricMind #CentralOne #Payments #NickDyment #EricLombardi #AlexAchtemichuk #AI #AIConsulting #Podcast

  6. 2025-10-14

    Episode 006: Contact Centers in the AI Era

    Contact centers get a bad rap. They're often written off as cost centers: high-volume, high-churn, and low on innovation. But what if flipping that mindset is the key to real CX transformation? In episode 006 of Electric Mindset, host Nick Dyment talks with Michael Lang, Advisory Director and contact center transformation specialist about what it takes to turn customer service into a value engine.  Michael’s been deep in the weeds: navigating outdated systems, inconsistent processes, and frustrated agents and customers alike. Through it all, he’s learned that real progress doesn’t come from slashing costs, it comes from designing experiences that work for people. Nick and Michael dig into: Why AI alone won’t save your contact centerHow legacy tools hold teams back—and what to do about itWhat happens when you listen to your frontline If you’re dealing with high turnover, clunky workflows, or wondering whether Gen AI can really make a difference, this one’s for you. Michael shares practical insights from the field, plus a few hard truths about what works and what doesn’t. Empathy, smart tech, and metrics that matter—that’s the playbook. Ready to shift your perspective?   00:00 Career Shift from Arts to Engineering 04:13 Improving Customer Experience 09:11 Lessons from Frontline Workers 12:15 Rethinking Contact Centers 15:45 AI Revolutionizing Contact Centers 16:33 Amazon's Cloud Strategy Dominance 21:15 Collaborative Site Visits for Empathy 24:36 Contact Center Reporting Automation Insights 27:29 Technology-Driven Customer Experience Shift 28:45 AI Monitors and Saves Troubled Calls 33:11 Evolving Contact Centers with AI 35:50 Expanding Customer Communication Channels 40:21 "Contact Center NPS Boosted 20 Points" 43:13 "Customer Value Over Call Center" 45:56 "Answer Anywhere: Remote Phone Tools" 48:16 Redefining Customer Support Metrics 51:36 "Spread the Electric Mindset" #ElectricMindset #ElectricMind #Podcast #AIconsulting #DigitalStrategy #CustomerExperience #AI #Transformation #AdvisoryTeam

  7. 2025-09-16

    Episode 005: ServiceNow: Now What?

    Thinking about AI agents but not sure where to start—or how to stay out of trouble? You're not alone. In episode 005 of Electric Mindset, host Nick Dyment sits down with Duke Osei, an implementation consultant leading the charge on ServiceNow’s AI orchestration tools. Duke breaks it down: agentic AI isn’t just another tech upgrade. It’s a fundamental shift in how organizations handle automation, risk, and accountability. He maps it all out with a killer analogy: your org is the airport, AI agents are planes, and ServiceNow? That’s your air traffic control. Smooth landings only. 🛑 Before you dive in, make sure you’ve got the essentials: ✔️ Visibility ✔️ Policy ✔️ Logging ✔️ Incident management ✔️ Orchestration The goal? Safer, smarter AI adoption without the headlines you don’t want. Ready to get your AI house in order? Hit play and learn how to scale agents with confidence, clarity, and control. 00:00 "From Gamer to Streamer" 06:27 From Generative AI to Agentic AI 08:32 Agentic AI Governance Strategies 11:39 AI Compliance Tool Challenges 15:02 AI Adoption Strategies in Business 17:29 Navigating Complex Systems with AI 22:55 Enhancing IT Management with AI 25:38 ServiceNow: Integrating Third-Party Agents 29:46 Ensuring Compliance and Audit Trails 31:18 ServiceNow: Orchestrating Multi-Agent Management 34:27 Navigating AI in Company Culture 39:22 "AI Safety Discussion"     #ElectricMindset #ElectricMind #MeetTheTeam #ServiceNow #DigitalTransformation #TechWithImpact #TheFutureisBright

  8. 2025-08-19

    Episode 004: Gen AI in Canadian Banking

    Change isn’t about the newest tool. It’s about people, timing, and making every move matter. In episode 4, Gen AI in Canadian Banks, Nick Dyment and Lauren Bergstrom talk about transformation inside some of Canada’s largest banks, about what really drives change that sticks. Lauren’s take? Shiny tech doesn’t get you far without the basics. Transformation only works when people are ready. That means clear ownership, teams trained for new workflows, and governance that scales with innovation. As Gen AI quietly reshapes everything from operations to branch support, Lauren breaks down the real work behind the scenes: clean data, realistic cost models, and involving the people the tech is meant to support. No shortcuts. Just smart program design, real testing, and feedback loops that turn pilots into progress. Working through change in your world? Lauren’s playbook is a reminder: transformation is successful when people are part of the plan from day one. Want to go deeper on frameworks that work? Let’s talk. 00:00 "Transferable Skills from Art to Consulting" 05:54 Avoid Last-Minute Project Panic 08:43 Gen AI Transforming Bank Operations 10:28 Data Transformation for AI Readiness 14:44 Bank Governance Enhances Tech Alignment 18:33 Accelerating Development with AI Tools 20:16 Evolving Code Management with LLMs 24:47 Chatbots Enhance Branch Efficiency 29:29 Optimizing Team AI Interactions 30:49 Inclusive Design in Business Pilots 36:42 Transformative AI in Banking Operations 41:13 Balancing Efficiency and Oversight Costs 42:27 Gen AI in Bank Project Management 45:39 Gen AI Myth Debunking Catch up on Episode 001 through 003 here: https://www.electricmind.com/whats-on-our-mind?type=Podcast

  9. 2025-07-22

    Episode 003: The Future of Work

    Remote work isn’t just a trend. It’s shaping a new era of collaboration and productivity. In the latest episode of Electric Mindset, host Nick Dyment welcomed Edward Philip, a technologist, musician, and bona fide AI whiz, to explore how organizations are adapting to this transformation. Edward shared real stories from leading virtual-first startups through the upheaval of lockdown, redesigning culture and trust for distributed teams across the globe. From implementing AI-driven developer workflows to pioneering virtual spaces where colleagues can “roast marshmallows” by a virtual fire, his experience proves that embracing the right tools is only half the battle. The most impactful change? Shifting from a culture of visibility to one of trust and outcomes, empowering teams with flexibility and holding space for true connection, even from a distance. Edward reminds us: AI tools open the door, but unleashing real productivity means championing digital literacy and reimagining how we lead. The future of work is limitless for those bold enough to rethink the rules. If you’re navigating hybrid or remote work or wrestling with how AI fits into your team’s daily flow, let’s connect. We’re always here to trade stories and share practical playbooks for the next chapter of work. 01:31 Tech Gloves Transform DJ Experience 07:06 Transition to Flexible Work Model 09:30 "Embracing Flexible Work Options" 12:39 "Optimizing Hybrid Interactive Spaces" 15:13 Embracing Remote Work Benefits 18:18 Evaluating Text Generation Accuracy 22:16 Shadow IT and Software Standardization 24:20 AI-Assisted Coding Solutions 29:37 AI Scheduling Errors Concerns 33:21 "AI-Assisted RFP Code Generation" 35:09 Flexible Work and Family Balance 40:33 AI Agents in Future Workplaces 42:16 Agent Communication Beyond Built APIs 46:44 Vibe Coding's Responsibility Dilemma 50:14 AI's Workforce Impact Explored 51:06 Rapid Evolution of AI Models 54:08 Passionate Pursuits in Modern Music 57:24 "Rayban Metas: Embracing Virtual Reality"   Watch a young Edward Philip demo “DJ Gloves”: https://youtu.be/E1UgFynVWCQ?si=ePBDIcge9dVu9a-7   Watch Edward Philip on the Discovery Channel: https://vimeo.com/70206133   Recommended reading from Edward Philip:  Understanding Deep Learning: https://g.co/kgs/h1Mcsiy Build a Large Language Model (From Scratch): https://g.co/kgs/RYiE3m8 AI Engineering: Building Applications with Foundation Models: https://g.co/kgs/7naZ4mb Links to some of the tools that Edward and Nick use: ChatGPT Multi Modal : https://community.openai.com/t/chatgpt-goes-multimodal-sound-and-vision-is-rolling-out-on-chatgpt/394501 CoPilot : https://copilot.microsoft.com/chats/qK9dTmTufue1xZiQwASSX Cursor : https://cursor.com/en Motion : https://www.usemotion.com MS Teams Meeting notes : https://support.microsoft.com/en-us/office/take-meeting-notes-in-microsoft-teams-3eadf032-0ef8-4d60-9e21-0691d317d103 Canva : www.canva.com Sonnet : https://www.anthropic.com/claude/sonnet       #electricmind #electricmindset #thefutureisbright #podcast #ai #aitrends #thefutureofwork #agenticAI #NickDyment #EdwardPhilip #thefutureofai #workplaceofthefuture

  10. 2025-06-24

    Episode 002: Legacy Modernization

    Digital transformation can feel daunting, especially when legacy technology is standing in your way. In the latest episode of Electric Mindset, our host Nick Dyment sat down with Paul Kalinowski, who’s seen firsthand how large-scale modernization unfolds in capital markets and wealth management. Paul shared powerful insights about why transformation is about more than just tech, and how breaking down monolithic systems starts with mindset, not code. If you’re staring down a modernization project, remember: progress starts with prioritization and people alignment, not just technology. Curious how to kickstart your journey? Let’s connect—always happy to share a framework or two from the trenches. 00:00 "Career Journey: Law to Consulting" 04:36 Complexity in Wealth and Capital Markets 06:35 Tackling Legacy Tech for Growth 12:09 Limitations of Composable Architecture 15:43 Obsolete Training Challenges in Contact Centers 19:20 Legacy Systems vs. Modernization Challenge 21:08 Frameworks for System Transformation Analysis 25:52 Home Renovation Disruption Analogy 27:21 "Big Bang Approach: Data Migration Risks" 32:30 Aligning Technology and Business Operations 36:40 Balancing Speed and Strategic Focus 38:36 AI-Driven Efficiency in Transformation 41:59 Iterative Product Development Benefits 45:05 "Persona-Driven Project Success" 47:59 Embrace Modernization for Growth    Find us at www.electricmind.com   #electricmind #electricmindset #thefutureisbright #podcast #ai #aitrends #legacymodernization #digitaltransformation

  11. 2025-05-27

    Episode 001: AI or Bust

    AI or Bust: Our host, Nick Dyment, Chief of Staff and Technical Director, sits down with Chris Ford, Managing Partner and CEO of Electric Mind. With candid stories, humor, and real-world insight, they unpack AI’s impact on business transformation, the consulting industry, and what it takes to be an ongoing innovator in tech today.

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À propos

Join Nick Dyment, Chief of Staff and Technical Director at Electric Mind as he connects with the brightest minds in AI, Technology, and Business Transformation.

Informations

  • Créateur
    ElectricMind
  • Années d’activité
    2025 - 2026
  • Épisodes
    11
  • Classement
    Tout public
  • Copyright
    © ElectricMind
  • Site Web de l’émission
    Electric Mindset