313 episodes

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Inside Intercom Podcast Intercom

    • Technology
    • 4.9 • 8 Ratings

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

    Benn Stancil, founder of Mode, on how data science can help us make better decisions

    Benn Stancil, founder of Mode, on how data science can help us make better decisions

    The future of data analysis isn’t an architecture diagram or business leaders looking at dashboards – it’s building an experience, and a very exciting one at that. This week on Inside Intercom, we had the pleasure of chatting with Benn Stancil, Chief Analytics Officer and Founder of Mode, about the modern data stack and how data can – and more importantly, should – be used to drive growth.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 31 min
    Drata’s CEO Adam Markowitz on creating a culture of cyber security

    Drata’s CEO Adam Markowitz on creating a culture of cyber security

    As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential. In this episode we sit down to talk with aerospace engineer turned entrepreneur - Adam Markowitz, CEO of Drata. We talk about the SOC 2 framework, how to create a culture of security from scratch and how automation is key to turning a headache into a smooth operation.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 27 min
    2021 in conversation: Learnings from the podcast

    2021 in conversation: Learnings from the podcast

    We've gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode featuring:

    Karen Peacock, Intercom CEO

    Hubert Palan, founder and CEO of Productboard

    Amanda Renteria, CEO for Code for America

    Zanade Mann, founder of Black Women's Business Collective

    Janeen Uzzell, COO for Wikimedia Foundation

    Farhan Virji, Vice President of Customer Happiness at Later

    Will Larson, CTO of Calm

    Maggie Hott, Director of Sales at Webflow

    Des Traynor, Co-founder and CTO of Intercom

    Paul Adams, SVP of Product at Intercom

    Thank you all for listening over this past year – we hope you enjoy this episode and we'll see you in 2022. 

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 33 min
    Andrew Chen on how tech’s giants drive growth with network effects

    Andrew Chen on how tech’s giants drive growth with network effects

    Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive? Andrew Chen, partner at Andreessen Horowitz and author of The Cold Start Problem, joins Intercom Co-Founder and CSO Des Traynor to discuss.




    You can also listen to Andrew's previous outing on Inside Intercom here: https://www.intercom.com/blog/podcasts/andrew-chen-on-growth/

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 29 min
    The story behind the chirp: Intercom’s notification sound

    The story behind the chirp: Intercom’s notification sound

    Sound plays a considerable role in determining whether a product experience is good or not. This week on Inside Intercom, you’ll hear from our Senior Director of Product Design Emmet Connolly, Product Engineer Sam Murray, and Customer Support Specialist Robert Dunleavy on how Intercom landed on its notification sound and how a round of customer feedback gave way to the blip, bop, clack, hiss, shake and tick.

    Note: This episode contains notification sounds, ambience and music. If you would prefer to listen to the episode with just interviews you can listen to an alternative version here.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 14 min
    Intercom presents Engineer Chats

    Intercom presents Engineer Chats

    We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen. 

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 25 min

Customer Reviews

4.9 out of 5
8 Ratings

8 Ratings

tylerrooneyto ,

Quality deep dive interviews

I'll admit there are some interviews and topics I'm less interested in but those are more than compensated for by the great long-form discussions with really insightful thinkers like Bob Moesta and Paul Adams. If you're interested in product development, you'd be foolish to miss this.

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