56 episodes

The landscape of business is changing...radically. Yet leadership is being taught the same way it's always been taught.

When the world is changing, it’s time to bring our leadership styles along for the ride.

Thanks to cutting-edge neuroscience, we now have access to new tools and new language that inspires action, collaboration, and innovation in the modern workplace.

And Let's Fix Leadership is designed to bring you the best of these cutting-edge tools, exercises, best practices, and modern leadership strategies - every week.

Whether you're a company leader, corporate visionary, intrapreneur, or entrepreneur, this show gives you new insights into the neuroscience and language of leadership, as well as practical steps and tips you can take back to the office.

Join Jen Thornton as she showcases how to lead your teams in powerful ways, and keep your people happy and engaged while achieving your biggest goals.

Let's Fix Leadership Jen Thornton

    • Business

The landscape of business is changing...radically. Yet leadership is being taught the same way it's always been taught.

When the world is changing, it’s time to bring our leadership styles along for the ride.

Thanks to cutting-edge neuroscience, we now have access to new tools and new language that inspires action, collaboration, and innovation in the modern workplace.

And Let's Fix Leadership is designed to bring you the best of these cutting-edge tools, exercises, best practices, and modern leadership strategies - every week.

Whether you're a company leader, corporate visionary, intrapreneur, or entrepreneur, this show gives you new insights into the neuroscience and language of leadership, as well as practical steps and tips you can take back to the office.

Join Jen Thornton as she showcases how to lead your teams in powerful ways, and keep your people happy and engaged while achieving your biggest goals.

    A Lesson in Customer Loyalty: How to Shift From Quid-Pro-Quo to Serving People w/Jenn McMillen

    A Lesson in Customer Loyalty: How to Shift From Quid-Pro-Quo to Serving People w/Jenn McMillen

    Whether we’re talking about our customers or teams, loyalty is the currency of successful relationships. In the business world of yore, loyalty was one-sided, it was buy something or do something to get something. Today that quid-pro-quo style falls flat.
     
    Just like Taylor Swift…brands who do well understand that having customers and employees is a privilege, and they aim for relational loyalty, not transactional relationships.
     
    How do we put authentic loyalty at the heart of our businesses? What has changed about leadership as the world of work continues to evolve?
     
    In this episode, I’m joined by loyalty and CRM expert and the founder of Incendio, Jenn McMillen. We talk about the shift in customer loyalty programs and what all businesses can learn from it. 
     
    Guest Bio 
    Jenn McMillen is the founder and Chief Accelerant of Incendio, where her specialty is increasing topline revenue by building and fixing customer programs. Her team helps companies solve and overcome their CRM, loyalty, and customer experience challenges. She is also a nationally known loyalty & CRM expert, recognized by the CRM community and her peers with major industry awards for programs such as GameStop’s PowerUp Rewards, which has more than 35-million members, many of whom pay an annual subscription fee for an enhanced experience. She has also created and/or run several well-known loyalty and subscription programs like myGNC Rewards, United Airlines’ Silver Wings Plus, Vail Resorts PEAKS, Payless ShoeSource Points, Neiman Marcus InCircle, and one of the first big national loyalty subscription programs in the 90’s, Blockbuster Rewards. For more information, go to https://www.incendioworks.com/ or connect with her on LinkedIn. 

    • 40 min
    How to See the Gifts in Workplace Adversity

    How to See the Gifts in Workplace Adversity

    You know that job that makes you miserable, that boss who makes your life hell and that co-worker who’s difficult to work with? They are specially wrapped gifts that can work in your favor.
     
    Hear me out…
     
    Do these situations suck? Do they test our patience? Yes and yes. But, what you might not see in that moment are the skills, competencies, and empowering opportunities these difficulties give you. I mean, I can personally attribute starting my own business to my own workplace adversity!
     
    Difficult bosses and peers serve as live training grounds for enhancing our emotional intelligence. They teach us to manage our emotions, respond rather than react, and navigate complex interpersonal dynamics. They can even help us understand ourselves better. Working with challenging individuals tests our limits, but that makes us more resilient and more effective as leaders and people.
     
    So how do we reframe the way we see our workplace adversities? What are all the great things we can get from all the crappy stuff we go through in our careers?
     

    • 7 min
    Not Making a Decision IS Making a Decision...Here's Why

    Not Making a Decision IS Making a Decision...Here's Why

    Decisions, decisions…the hallmark of good leadership is swift and impactful decision-making. But let’s be real, amidst the whirlwind of emails, meetings, projects, and strategic pivots, the decisions we have to make can be so overwhelming, that we can decide not to decide at all. 
     
    Here’s the problem though, not making a decision can be just as detrimental as making the wrong one. It causes projects to stall, innovation to wane and it erodes trust and competence. 
     
    So whenever we’re holding off on making a choice - we have to be clear: is it a strategic pause to gather more info, or is it just avoidance? How do we use strategic non-decision to create better outcomes? 
     
    In this episode, I talk about the silent yet profound impact of not making a decision and how to avoid creating a culture of uncertainty.  
     

    • 8 min
    How to Master the Art of Influence

    How to Master the Art of Influence

    Influence is a powerful currency for motivation and success…it’s no wonder why influencer marketing has become a literal billion-dollar industry! Being influential doesn’t just work on social media. In a workplace, it’s the lifeblood of leaders who can propel the collective without demanding, manipulating, or dictating.
     
    A combination of trust, inspiration, and communication - influence is the silent force that packs a mega punch, and the more influential a leader you are, the more success you’ll have.
     
    What are some of the effects of influential leaders? How do we become influential? In this episode, I talk about cultivating your own influence and the difference it will make in your organization. 
     
     

    • 7 min
    How to Fix Your Addiction To Being Right

    How to Fix Your Addiction To Being Right

    “My people don’t do what I ask them to, they don’t listen and they don’t come up with innovative ideas.” Leaders say it all the time, and if I had a penny for everytime I heard this, I could buy my own private island!
    But before you point a finger at your team, what if this is all because you’re addicted to being right. Yes, like sugar and shopping, being right can be the drug of choice for leaders, and because they are so accustomed to getting it, they alienate their teams.
    How do you know you’re addicted to being right? Here’s an easy tell: notice how you feel when the good idea in the room isn’t yours…
    How does an addiction to being right block innovation and ultimately the growth of our organization? What can we do to cure ourselves of this affliction?
    In this episode, I’m joined by co-hosts of Bossy, Brilliant and Badass, Liz Green and Lisa Lindsey. We talk about how to eliminate fear from our organizations, why leaders need to look inward to solve problems and how to build trust in our teams. 
     
    Guest Bio
    Lisa Lindsey and Liz Green are entrepreneurs, coaches and co-hosts of Bossy, Brilliant and Badass. Bossy, Brilliant & Badass is a weekly conversation about business, careers and personal development, designed to inspire, educate and motivate you to show up powerfully, live fearlessly and to find and unleash your inner badass! Lisa and Liz share their paths to success, the obstacles they overcame, and the tools, tips, resources, and mindset strategies of successful women. 

    • 42 min
    Triangulation: Stop the game, build trust

    Triangulation: Stop the game, build trust

    When conflict arises at work, there are two ways people deal with it. Go directly to the person in question or tell other people about it first. Many times, we take the latter route, and it never goes well.
     
    If you ever played telephone as a kid, you’ll know that the original message always gets twisted somewhere along the way. At work, the stakes are much higher though.
     
    The result: gossip, miscommunication, damaged team dynamics, a toxic work environment, and the question you can’t shake: is everyone talking about everyone else behind their backs?
     
    When information gets passed through a third-party, it creates something known as triangulation. There’s no bigger culture killer than that.
     
    To combat triangulation, we have to foster workplaces where people feel comfortable for people to address conflict directly.
     
    In this episode, I talk about how to remove triangulation from our work culture, and move toward a healthier way to communicate and deal with conflict.

    • 6 min

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