Mission Critical with Lance Chung

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Behind every great company, every groundbreaking idea, and every game-changing innovation, there’s a leader on a mission. Welcome to Mission Critical with Lance Chung—the show where we break down the blueprints, the bold moves, and the battle-tested playbooks of today’s most impactful leaders. From CEOs and founders to artists, designers, and athletes, we’re talking to the visionaries who build, innovate, and lead.

  1. Worth Knowing: Hetta

    3D AGO

    Worth Knowing: Hetta

    Worth Knowing is your shortcut to the Canadian small businesses shaping culture and changing how we live. In this episode, we spotlight Hetta, the Vancouver-based furniture brand founded by the team behind Sundays. Grounded in tradition and designed for modern living, Hetta creates timeless pieces meant to grow with you—and eventually be passed down. Inspired by the old English name Etta, meaning “keeper of the hearth,” the brand is built around the idea that home is where connection happens across families, friendships, and generations. With decades of industry experience, the founders prioritize craftsmanship, high-quality materials, and comfort, designing furniture that looks to the past while functioning for today. Pieces range from sofas and chairs to tables, beds, and storage solutions, all created to bring people together and make furnishing a home feel effortless. As more consumers move toward buying fewer, better things, Hetta reflects a growing shift toward durability, heritage design, and future heirlooms. That is, furniture rooted in story rather than disposability. If you’re tracking design trends, thoughtful entrepreneurship, or standout Canadian brands redefining home, this is one business worth knowing.

    3 min
  2. Nouhaila Chelkhaoui (CEO, Scale Without Borders): The Future of Work Is Immigrant-Led

    5D AGO

    Nouhaila Chelkhaoui (CEO, Scale Without Borders): The Future of Work Is Immigrant-Led

    At a time when immigration is dominating headlines across Canada and the United States, the real story often gets lost: immigrants aren’t a threat to the economy; they are a critical component of it. In this episode of Mission Critical, Lance sits down with Nouhaila Chelkhaoui, Founder and CEO of Scale Without Borders, the largest network for immigrant tech talent in North America. From arriving in Canada alone at 17 to building a platform that has supported more than 7,000 immigrants in tech, Nouhaila shares what resilience actually looks like. Together, they unpack the hidden barriers facing immigrant professionals, why “Canadian experience” is still quietly gatekeeping opportunity, and how networking (not skill sets) is often the real gap preventing newcomers from succeeding. Key Highlights: Why immigrants are often used as economic scapegoats (and who benefits from that narrative.)The “network gap” holding back highly skilled immigrant talent in Canada.Why “Canadian experience” still functions as an invisible barrier.How cultural nuances and code-switching impact immigrant entrepreneurs.The resilience advantage: what immigrant founders understand about risk.The disconnect between immigration policy and employer needs.Why immigrant entrepreneurs are statistically more likely to found high-growth companies.How Scale Without Borders is helping newcomers access jobs, capital, and community.About the Guest Nouhaila Chelkhaoui is the Founder and CEO of Scale Without Borders, a North American platform connecting immigrant tech talent with employers, investors, and resources. Originally from Morocco, Nouhaila moved to Canada at 17 and later rebuilt her career as a newcomer navigating the Canadian tech ecosystem. After experiencing firsthand the systemic barriers facing immigrants (particularly around networking and access) she launched Scale Without Borders to close the gap. Since its founding, the organization has supported over 7,000 immigrants in tech, expanded partnerships across Canada, and is now entering the U.S. market. Nouhaila is a leading voice on immigrant entrepreneurship, workforce development, and the future of inclusive innovation.

    38 min
  3. Worth Knowing: Alter

    FEB 4

    Worth Knowing: Alter

    Worth Knowing is your shortcut to the Canadian small businesses shaping culture and changing how we live. In this episode, we spotlight Alter, the Toronto-based sauna and ice bath studio at the center of the growing contrast therapy movement. Built on the belief that intentional discomfort builds resilience, Alter is redefining modern wellness through heat, cold, and community. As recovery culture continues to rise, Alter signals a broader shift toward ritualized self-care and connection — and why this centuries-old practice feels more relevant than ever. If you’re tracking wellness trends, emerging entrepreneurs, or standout Canadian brands, this is one business worth knowing.

    4 min
  4. April Hicke (CEO, Toast): How We’ve Helped Women Secure $25M in Salaries

    FEB 2

    April Hicke (CEO, Toast): How We’ve Helped Women Secure $25M in Salaries

    In this episode of Mission Critical, Lance sits down with April Hicke, CEO and co-founder of Toast, the platform transforming how companies hire, retain, and empower women in tech and beyond. April shares her journey from a corporate career to launching a social enterprise that has helped women secure over $25 million in cumulative salary increases, proving that purpose-driven business and profitability can coexist. Together, Lance and April dive deep into the challenges women face in corporate environments, why traditional hiring practices often exclude talented candidates, and how Toast uses a combination of technology, human connection, and community to break barriers. From leveraging AI for bias reduction to building talent pipelines that reflect the communities companies serve, April shares actionable strategies for leaders committed to meaningful change. Key Highlights: The origin story of Toast and the problem it was created to solveHow companies can attract and retain women in male-dominated industriesWhy measuring impact through dollars and career growth mattersLessons on human-centered leadership and empathy in businessThe role of technology in reducing bias — and when it can backfireThe importance of diversity of thought, background, and experience in driving innovationPractical tips for CEOs and founders looking to create inclusive workplacesAbout the Guest: April Hicke is the CEO and co-founder of Toast, a tech platform that helps companies across North America hire, retain, and advance women in their organizations. A recovering corporate ladder climber with a passion for equity and impact, April has guided Toast to become a trailblazer in inclusive hiring, leveraging both technology and human connection to help women secure meaningful career opportunities. She is also an advocate for human-centered leadership, building communities, and creating workplaces that empower diverse talent to thrive.

    38 min
  5. Jay Klein (CEO, The PUR Company): How Removing One Ingredient Disrupted a $20 Billion Industry

    JAN 26

    Jay Klein (CEO, The PUR Company): How Removing One Ingredient Disrupted a $20 Billion Industry

    What if the most powerful way to disrupt an industry isn’t by adding more, but by removing what doesn’t belong? In this episode of Mission Critical, Lance sits down with Jay Klein, founder and CEO of The PUR Company, to unpack how a single, “unsexy” decision (that is, eliminating aspartame from chewing gum) helped build one of the world’s leading better-for-you brands. Founded in Toronto in 2010, PUR set out to challenge a $20-billion global gum industry by focusing on simplicity, transparency, and trust. What began as a grassroots, door-to-door effort grew into a global brand available in over 50 countries, now the #1 best-selling gum brand on Amazon in both Canada and the US. Along the way, Klein navigated early skepticism, scaled without compromising taste or accessibility, and learned why listening to consumers can be more powerful than any marketing strategy. Jay also reflects on his full-circle journey with Dragon’s Den—from pitching PUR as a founder to now taking a seat as a Dragon—and shares what he looks for in entrepreneurs who are built for the long game. This conversation is a masterclass in building trust before scale, resisting trend-driven shortcuts, and proving that small, intentional changes can create outsized impact. Key Takeaways Why simplicity and subtraction can be more disruptive than constant innovationHow founder-led sales and early trust shaped PUR’s long-term growthWhat it really means to build a consumer-first brand—beyond the buzzwordsThe hidden trade-offs of scaling in mass retail and global marketsLessons Jay Klein learned from both pitching on Dragon’s Den and now judging foundersWhy trust, taste, and accessibility are non-negotiable in better-for-you productsHow entrepreneurs can protect their mission as their business growsAbout the Guest Jay Klein is the Founder & CEO of The PUR Company, the globally recognized better-for-you gum and mints brand. Since launching PUR in 2010, Jay has led the company’s expansion into more than 50 countries, earning recognition from Deloitte’s Best Managed Companies, Profit 500, and Canada’s Most Admired Corporate Cultures. A former Dragon’s Den entrepreneur turned Dragon, Jay is passionate about mentoring founders and building brands that last.

    54 min
  6. Amanda Baron & Aimee Schalles (Co-founders, Jointly): Everything You Should Know About Prenups

    JAN 19

    Amanda Baron & Aimee Schalles (Co-founders, Jointly): Everything You Should Know About Prenups

    Prenups aren’t just for the wealthy or planning for divorce—they’re tools for everyday couples to communicate, protect, and plan for the future. In this episode of Mission Critical, Lance sits down with Amanda Baron and Aimee Schalles, the lawyers and founders behind Jointly, a digital platform that makes relationship agreements accessible, practical, and approachable. Amanda and Aimee share how Jointly empowers couples to navigate prenups, cohabitation agreements, and post-nuptial agreements without intimidation. From step-by-step tutorials and worksheets to lawyer-drafted agreements approved by the Law Society of Ontario, they’ve built a platform that balances legal rigor with ease of use. Key takeaways and summary; How Jointly guides couples from the first conversation to building a legally sound agreement.Common myths about prenups—that they’re defensive, only for the wealthy, or planning for divorce—and why those assumptions are outdated.The practical benefits of relationship planning, from parenting and home purchases to business ownership and inheritances.How legal tech is bridging access gaps for couples in rural communities or with lower incomes.The cultural shift among Millennials and Gen Z toward financial transparency and proactive relationship planning.How these agreements can complement estate planning and help blended families safeguard their assets.Whether you’re starting a first relationship, entering a second marriage, or navigating complex family dynamics, this episode shows that legal agreements aren’t about mistrust—they’re about clarity, collaboration, and peace of mind. Visit Jointly to start for free, access tutorials, worksheets, and build your agreement (available in BC, Alberta, and Ontario): jointly.ca Disclaimer: The content discussed in this episode is for informational purposes and does not constitute legal advice. Always consult a licensed lawyer for guidance tailored to your specific situation.

    56 min
  7. Best of Mission Critical: SSENSE's Rami Atallah on How to Influence Culture

    JAN 12

    Best of Mission Critical: SSENSE's Rami Atallah on How to Influence Culture

    Rami Atallah is the CEO and co-founder of SSENSE, a technology platform that focuses on nurturing emerging talent while simultaneously championing today’s most powerful and established luxury brands. What started as part of his computer engineering graduate thesis, Rami founded SSENSE alongside his brothers, Firas and Bassel, to address the needs of the new generation of consumers. They wanted to build a platform that was, in his words, "interesting, pushed boundaries, and leveraged the internet to reach a global customer base." An immigrant from Syria, Rami’s journey is one that exemplifies the power of harnessing diverse perspectives and skill sets, and using your work as a springboard for talent in order to usher a new generation of leaders. Recorded live at the SSENSE headquarters in Montreal, revisit our episode with Rami, where we talk about his immigrant and entrepreneurial journey, how he uses his engineering background to solve problems, and the future of luxury, commerce, and culture.

    36 min
  8. Best of Mission Critical: Why Young People Aren't Voting with Apathy is Boring's Samantha Reusch

    JAN 5

    Best of Mission Critical: Why Young People Aren't Voting with Apathy is Boring's Samantha Reusch

    Youth voter turnout has historically lagged behind older demographics, and trust in political institutions is at an all-time low. In an era of misinformation, democratic backsliding, and global instability, is democracy failing young people—or have young people lost faith in democracy? To help unpack these questions, we're revisiting Lance's chat with Samantha Reusch, Executive Director of Apathy is Boring—a national, non-partisan organization that has spent 20 years working to increase youth engagement in Canadian democracy. A leading voice on democratic reform and voter participation, Samantha has dedicated her career to ensuring young people feel heard in the political process. Under her leadership, Apathy is Boring has helped mobilize thousands of first-time voters. In this episode, we explore: ✅ Why youth voter turnout remains low—and what’s keeping young Canadians from the polls. ✅ How global politics is shaping youth perceptions of democracy. ✅ The role of misinformation, social media, and tech algorithms in political disengagement. ✅ What needs to change in Canada’s electoral system to better serve young voters. ✅ Apathy is Boring’s innovative strategies to mobilize youth, including Count Us In and Table Topics. ✅ Samantha’s call to action for young Canadians ahead of the 2024 Canadian federal election. 🔗 Resources & Links: 📌 Apathy is Boring: apathyisboring.com 📌 Take the vote pledge: https://www.apathyisboring.com/votepledge 📌 The Feed newsletter: https://www.apathyisboring.com/feed

    53 min
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4.4
out of 5
24 Ratings

About

Behind every great company, every groundbreaking idea, and every game-changing innovation, there’s a leader on a mission. Welcome to Mission Critical with Lance Chung—the show where we break down the blueprints, the bold moves, and the battle-tested playbooks of today’s most impactful leaders. From CEOs and founders to artists, designers, and athletes, we’re talking to the visionaries who build, innovate, and lead.

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