MSP Chat

MSP Chat

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

  1. -4 j

    Episode 138: Kill the Meeting!

    Erick and Rich discuss CORE, a new offering from Integris that combines traditional monitoring and management with AI services, as well as four ways MSPs can waste less time on meetings. Then they’re joined by Mark Scott and Joel Abramson of Top Down Ventures for a venture capital perspective on investing and M&A in managed services today. And finally, one last thing: Even ChatGPT loves Snickers bars.   Discussed in this episode: Managed BPO Is the New Managed Services Top Down Outliers Blog - May 2026 Top Down Outliers Blog - June 2026 Top Down Outliers Blog - August 2026 The Top Down Outliers podcast Snickers Hungr.AI   Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  2. 28 août

    Episode 137: Digital Twins Gone Rogue

    Erick and Rich discuss the MSP opportunity in “digital workers” and the potential drawbacks worth considering before diving in, as well as techniques for making your business faster and more effective by granting decision making authority at every level. Then they’re joined by Ryan Walsh of Pax8 for an in-depth exploration of that company’s recently published white paper on The Agentic Workforce Economy. And finally, one last thing: how an Italian scamster created the eight—and worst—wonder of the world.   Discussed in this episode: Pax8 Report: AI Breaking Historic Link Between Revenue Growth and Headcount for SMBs Pax8 Research Finds Small Businesses All-in on AI with 2 in 3 Projecting Stronger Competitive Composure Are Digital Workers the AI Strategy MSPs Have Been Looking For? ‘A sucker born every minute’: The man who duped tourists with a fake Greek amphitheater   Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  3. 21 août

    Episode 136: When SaaS Goes Surfing

    Erick and Rich discuss Syncro’s big bet on Claude, ChatGPT, and other chatbots becoming the MSP’s RMM/PSA interface of choice plus three tips for ensuring every interaction with clients builds rather than erodes trust. Then they’re joined by David Schwartz, CEO of Pia, for an AI-native vendor’s point of view on the SaaSpocalypse, AI pricing, vibe coding, and more. And finally, one last thing: Two unbelievably bad examples of billing department idiocy.   Discussed in this episode: Syncro Goes Native David Schwartz blog post Pia ChatGPT webinar Couple initially told to pay cancellation fee for cable, internet after wildfire destroys home Woman dies, comes back to life, gets parking ticket   Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  4. 14 août

    Episode 135: Ding Dang Right

    Erick and Rich discuss the thorny challenges MSPs face on AI pricing as well as strategies for never, ever sending clients an invoice that surprises them. Then they’re joined by Hexi Xiao, CEO of Bumblebee, for an experience- and expertise-based conversation about why AI agents are powerful and why they’re also not the cure-all answer to every business pain. And finally, one last thing: Why the next shrub you drive past may be surveilling you.   Discussed in this episode: MSPs Are Drifting Toward an AI Pricing Niagara New Jersey officers dress up as shrubs to catch distracted drivers on their phones   Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  5. 7 août

    Episode 134: All Are Welcome

    Live from GTIA’s 2026 ChannelCon event in San Diego, Erick and Rich discuss the importance of GTIA’s new regulatory and standards initiatives, as well as why MSPs should stay focused on the fundamentals despite constant technological change. Then they’re joined by GTIA’s Dan Wensley and MJ Shoer for their take on GTIA’s unique role in the channel and where the association plans to train its considerable resources going forward. And finally, one last thing: dogs that hang ten.   Discussed in this episode: GTIA Advances Trusted AI, Strengthens Self-Governance, and Expands Global Community Dogs ride waves at California’s World Dog Surfing Championships   Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  6. 4 août

    Bonus Episode: Air Traffic Control

    In this special bonus episode of MSP Chat, sponsored by Kaseya, Erick and Rich discuss AI’s role in declining member satisfaction with partner programs (it’s smaller than you might think) and three ways to ensure you talk to your clients about AI before someone else does. Then they’re joined by Paul Burke, the Kaseya VP of engineering in charge of the company’s AI-powered digital workforce, for a deeply informed conversation about AI, deterministic reasoning, and the “integration tax” many MSPs are paying today and shouldn’t be. And finally, one last thing: Just in time for the tail end of summer, Snickers Ice Cream has a job opening for a Chief Online Chill Officer.  Discussed in this episode:  Don’t Blame AI for Sliding Partner Program Satisfaction Kaseya Unveils the First Agentic IT Management Platform – Turning Data into Autonomous Action Searching for Its First-Ever ‘Chief Online Chill Officer’ to Help Bring More Chill and Humor to the Internet Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  7. 31 juill.

    Episode 133: The Electric Co.

    Erick and Rich discuss Fusion, the new security platform from Sophos, and what it says about the meaning of platform in the security market today as well as three things every MSP can do to ensure their business improves every quarter. Then they’re joined by Yaron Baitch of managed services suite vendor IgnitHQ for a conversation about what it means to build a truly AI-native MSP tool stack in the age of AI. And finally, one last thing: the dangerous lengths to which residents of a city in Greece are willing to go to shave a few minutes from their daily commute.  Discussed in this episode: When Is a Security Platform Not a Security Platform?I gnitHQ Dares to Dream Locals Keep Driving on This Buckled Bridge Because It’s Quicker Than the Detour  Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

  8. 24 juill.

    Episode 132: The Word is No

    Erick and Rich discuss data from ConnectWise’s Service Leadership unit offering preliminary evidence that AI automation software for MSPs is having a productivity and profitability impact on early adopters, as well as suggestions for being smarter and more strategic about when to say yes to clients and when not to. Then Erick’s joined by Juan Fernandez of MSP as a Service to learn more about how that company’s solution is helping newcomers get managed service practices up and running quickly. And finally, one last thing: The $1.5 trillion shock some subscribers got when AWS rounded their bill way, way up.   Discussed in this episode: Service Leadership Takes on Two MSP Mysteries MSP as a Service website Amazon Web Services customers receive bills for up to $1.5tn after global glitch   Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

Tout afficher (148)

À propos

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

Informations

  • Créateur
    MSP Chat
  • Années d’activité
    2023 - 2026
  • Épisodes
    148
  • Classement
    Contenu explicite
  • Copyright
    © Channel Mastered
  • Site Web de l’émission
    MSP Chat

Vous aimerez peut-être aussi