Off the Record with Aram

Aram Melkoumov

Made by entrepreneurs for entrepreneurs. Off the Record is about the journey. It’s about fears, doubts, wins, and devastating losses. It’s about how people kept going no matter what to build their businesses, raise cash and hire the team. Here battle-tested CEOs and VCs share how they jumped out of the airplane and tried to assemble it on the way down. I hope you like it. - Aram, CEO @ Crowdlinker.

  1. The Ugly Side of Unintentional Growth with Mark Rickmeier, TXI

    2022-08-09

    The Ugly Side of Unintentional Growth with Mark Rickmeier, TXI

    About Mark RickmeierMark is the CEO at TXI - a product innovation firm. He believes in creating rich employee and customer experiences. But, not everything scales well. Even good intentions don’t necessarily scale well. In the pandemic, TXI tried to deliver cooked meals to all members of the team. That didn’t scale well. Mark shares lessons he learned about scalability throughout this episode. Besides TXI, Mark founded The Kermit Collective where founders of software companies get together to share how business is going with their competitors in a high-trust environment.  SHOW NOTES:00:05 | Who is Mark Rickmeier?00:57 | What is the ugly side of growth? 02:19 | Focusing on resilience instead of growth 05:16 | What is TXI (product activation firm)? 10:09 | Why would you want to make your competition better? 16:13 | Removing stigmas around your industry through cooperatition OR Revealing your biggest failure to your biggest competitor  19:22 | What to prioritize when scaling SaaS companies22:32 | Making employee growth paths at scale25:40 | Growth, accountability, mentorship at scale (mistakes when scaling SaaS companies) 27:49 | Being transparent with job descriptions and salaries OR What is harming you as you scale?30:13 | Building a community through collaborations OR Spending time in different company culture34:09 | Do things that don’t scale: is it good advice? 37:36 | Fireside questions (going bankrupt, walkshops with other leaders, balancing family and business) QUOTES:[01:08] “The ugly side of growth is the unintentional side of growth; sometimes there's this pursuit of growth at all costs or growth just for growth's sake.”  [02:57] “Resilience is what people should be pursuing more than growth”[21:40] “You have to be very intentional about the big things you want to get done because the little stuff will always take up all the room.” Links We Mentioned: The Infinite Game by Simon Sinek: https://simonsinek.com/books/the-infinite-game/ The Kermit Collective: https://kermitcollective.com/Walkshop - https://www.walkshop.io/ Follow Mark Rickmeierhttps://www.linkedin.com/in/markrickmeier/

    47 min
  2. Premature Scaling: Why It Kills Startups and How to Avoid It - Ron Benegbi, Uplinq

    2022-06-20

    Premature Scaling: Why It Kills Startups and How to Avoid It - Ron Benegbi, Uplinq

    Follow Aram Melkoumov on Linkedin for highlight clips and DMs. Ron runs a tight ship at Uplinq and he shares how and why he does so. This interview also explores why growing a startup for the sake of an exit is a bad strategy, why you should want to hold cash in this economy, how to hire people that make a genuine impact in your growth, and the difference between thoughtful scaling and so-called ‘aggressive’ scaling. About Ron BenegbiRon is the founder and CEO of Uplinq. He is a 4 time tech founder with 2 exits and one flop. Being an immigrant who moved to Canada as a child with his family in the early 70s, he knows what it’s like to start from nothing. As he puts it, he’s not cut from the cloth of overspending. He’s cut from the cloth of disciplined business operations and fiscal responsibility, and that’s how he’s currently running Uplinq. SHOW NOTES:00:00 | Who is Ron Benegbi?00:26 | His father getting a loan to start a business04:19 | Giving new business a shot at financing (Uplinq) 06:50 | Serving the underbanked (opportunity size)09:38 | Thoughtful scaling vs. aggressive scaling14:43 | Building a unicorn is a bad purpose16:48 | Should you take money from VCs or bootstrap?18:09 | Why hold on to cash in this market22:52 | Hiring people that 10X your revenue29:39 | Not hiding from failure 35:13 | Favourite thing about his co-founder36:22 | What would you do if your company went bankrupt? 36:52 | Becoming less reactive and more mature QUOTES:[11:50] “We're building a company, but we're trying to build a profitable company. So i'm not here to just raise money, and then, you know, hire 20 people and then burn cash and be in the same place six months from now. So we're here to, you know, build a product, do it right; hire in a very thoughtful programmatic way, but also give ourselves enough of a cash runway; while always having business milestones that we need to hit.” [12:49]  “It's not that I'm not in a rush. Believe me, I have a sense of urgency every moment of the day but that has to be balanced against a thoughtful pragmatic way to build a business.” [19:04] “I'm very very concerned about cash and cash runway. That's the number one reason all small businesses fail, regardless of whether they’re VC funded or not intact or not. And especially now with the markets being what they are with the economy turning, we have to hold on to every penny we have until we can't anymore so that's how I look at it.” Connect with Ron Benegbi: https://www.linkedin.com/in/ronbenegbi/

    39 min
  3. What Most People Don’t Tell You About Exiting Your Company - Mark Achler & Mert Hilmi Iseri

    2022-05-30

    What Most People Don’t Tell You About Exiting Your Company - Mark Achler & Mert Hilmi Iseri

    Follow Aram Melkoumov on Linkedin for highlight clips and DMs. How much do you really know about exiting a company? Most people know very little, simply because there’s very little out there about the hush-hush world of mergers and acquisitions. That’s until today’s guests co-wrote their book Exit Right.About Mert Hilmi Iseri Mert is the co-author of Exit Right. He is an Entrepreneur In Residence at MATH Venture Partners and Ex-CEO of SwipeSense. During the episode, he narrates his rollercoaster journey at SwipeSense. It is this very journey, along with the extensive research insights he has acquired about exiting companies solidified his belief that “company performance is CEO performance.” About Mark AchlerMark is the Managing Director at MATH Venture Partners and co-author of Exit Right. Amongst other roles, he is also an Adjunct Lecturer of Entrepreneurship and Innovation at Northwestern University, Kellogg School of Management. Mark tells stories of lessons he’s learned as a VC that have led him to prioritize empathy and vulnerability when building relationships with his CEOs. Links We Mentioned:Exit Right: How to Sell Your Startup, Maximize Your Return and Build Your Legacy by Mark Achler and Mert Hilmi Iseri: https://www.exitrightbook.com/ Don’t Talk To Corp Dev by Paul Graham: http://www.paulgraham.com/corpdev.html SHOW NOTES:00:00 | Who is Mark Achler?00:46 | Who is Mert Hilmi Iseri?01:43 | What’s it like writing a book? 05:16 | You don’t know enough about selling your company. Here’s why.07:19 | 3 reasons why there isn’t enough information about mergers and acquisitions08:42 | How to get comfortable with rejection (and how it can be helpful)12:19 | Not viewing pitching as a transaction14:28 | 4 things that make acquisitions work (The FAIR Framework)21:14 | Storytime: What happened when Mert’s company was running out of money? 30:40 | Painting a rosy picture to your board: should you do it?33:57 | What entrepreneurs get WRONG about board meetings37:56 | Having an annual exit talk39:57 | What can bury a successful exit? QUOTES:“If you’re fundraising, or if you’re selling, or if you’re fundraising, get ready to get said no to. This job is mostly about how you handle rejection.” [12:07] “A transaction, a sale, isn’t a short term I give you something, you give me something. It’s the beginning of a long-term relationship.” [18:12] “Most entrepreneurs, especially first-time entrepreneurs, think that a board meeting is reporting. Just giving information. I’m going to give financial information. I’m going to give sales numbers. I’m going to give the pipeline. It’s reporting. That’s not a great use of time. We can read. We can get those reports and read them ahead of time. The real value of a board meeting is when you have, you know, smart people around the table who are passionate about your business who can, who have scar tissue. We’ve lived through what you’re going through.” [33:57] “We wrote this book about exits, but it turns out that the decisions you make at the beginning of your journey have an outsized impact at the end of your journey.” [39:16] Connect with Our GuestsMert Hilmi Iseri:LinkedIn: https://www.linkedin.com/in/merthiseri/ Mark Achler:LinkedIn: https://www.linkedin.com/in/markachler/

    47 min
  4. Building Products For The Gig Economy - The New Norm - Scott Absher, ShiftPixy

    2022-01-25

    Building Products For The Gig Economy - The New Norm - Scott Absher, ShiftPixy

    The pandemic has disrupted the workforce twice. Once when it made remote working normal and another time when it empowered workers to be more autonomous and powerful. Scott Absher, the CEO at ShiftPixy talks about what happens now. About Scott Scott Absher is the CEO at ShiftPixy - a company focused on streamlining the gig economy to unleash new potentials for flex workers and the companies who hire them. His interest in the gig economy began with his skepticism toward companies like Uber and Lyft who, in his opinion, provide unreliable sources of income to workers. Today, his skepticism continues as he builds ShiftPixy to demand more. More for gig workers and more for the companies who depend on them. Key Web Links The system for Identifying Motivated Abilities: http://simainternational.com/ Follow Scott Absher: LinkedIn Website: https://shiftpixy.com/ SHOW NOTES 0:00 | Who is Scott Absher (ShiftPixy)? 00:27 | What is ShiftPixy (and how it cures toxic turnover)?  10:54 | Three waves of human capital markets disruption.13:00 | The user experience of the gig worker15:24 | Leveraging opportunities in the temporary staffing market. 20:22 | Two unexpected insights about temporary staffing and flexible human capital. 22:08 | How ShiftPixie facilitates the discoverability of part-time staffers. 24:01| The challenge of finding reliable and consistent gig workers (and the shifting balance of power in the workforce)26:55 | What will the workforce look like in 2024? 28:27 | How to discover what your staff members are passionate about (and why you should care about that). 32:59 | The downside to remote work (project drift and disconnected passion). 35:48 | Why ShiftPixie relocated its headquarters from Southern California to Miami QUOTES “I knew we would have a big opportunity in the temporary staffing industry. That’s the other half of the part-time labor population and that is a very old business that has not been technically adapted to the new market. And, in fact, they never had to. They didn’t have to use elegant technology to communicate with their clients or with the people that were doing the work for them to make that investment.” - Scott Absher [15:24] “We also learned how dependent the fortune 1000 is on this type of agile or flexible human capital. The fortune 1000 clients kept popping up in our due diligence work and as we’re putting things together at the end of the day, we’re going to be delighting these types of clients…Walmart, Target, Amazon, FedEx, they all rely on flexible labor.” - Scott [20:41]  “Wages are already escalating. It’s really funny.  Without legislation, we now have a new national minimum wage of at least $15/hour. We think that’s going to settle more at $20.  And that’s supply and demand. Right now, the workforce is carrying the balance of power. If you’re doing creative work, you hold the power.  If you’re doing software development, you hold the power. If you’re doing blue-collar labor, you hold the power. And it’s going to be reflected in wages but also flexibility.” - Scott [26:20] “What you’re going to see is people rethinking work. Starting off with the fundamental question: why do I work? And what do I want to do?”  - Scott [27:19]  “When you can link somebody’s passion to their occupation, you get Michael Jordan and Tiger Woods.” - Scott [32:04]

    40 min
  5. Five Key Traits that Successful Entrepreneurs Share - Jeff Dennis, Counsel, Fasken Law

    2021-12-09

    Five Key Traits that Successful Entrepreneurs Share - Jeff Dennis, Counsel, Fasken Law

    Winning attitudes that show up again and again among the most effective entrepreneurs, include: - They are lifelong learners, perpetually curious. - They don’t feel the need to be the smartest person in the room. - They’re able to listen to feedback, seek out information and learn from others. - They’re good at delegating and helping people reach their full potential.  -They demonstrate humility and openness. Key Takeaways 0:00 | A bit of Jeff’s background by way of introduction. 0:50 | Jeff decided to convene a panel featuring the stories of seasoned entrepreneurs willing to candidly share the unvarnished lessons they’d learned through trial and error. The concept was an immediate hit that spawned his book, "Lessons from the Edge: Survival Skills for Starting and Growing a Company." 3:29 | Through the process of hosting panels and researching his book, Jeff learned that there’s a menu of mistakes that entrepreneurs regularly make. Why? Because they’re making decisions with limited resources. 5:30 | The huge success of his book afforded Jeff the opportunity to travel the world, speaking to various business groups, build his network and broaden his horizons. At this point in time, a sequel is unlikely but there are a lot of great come-back stories among the those he profiled. 7:42 | During pandemic Jeff got involved with a number of online groups, including a call that coincidentally included more than a dozen of the entrepreneurs featured in his book. The long-term outcome was pleasantly surprising: They had all experienced noteworthy comebacks. 10:30 | When it comes to fast-growth tech company mistakes, among the most common Jeff sees is poorly chosen partnerships. Mismatched value sets, long-term goals, ambitions and expectations are all liabilities. People very often spend more time interviewing prospective employees than they do vetting co-founders. 12:47 | How passion and naivete ultimately hobble entrepreneurial ventures. 12:59 | Another common mistake? Giving away too much equity.  14:21 | Jeff’s recommendations for putting the right guardrails in place around your enterprise: Know who you’re getting into bed with. Kick the tires and make sure you share the same work ethic, values, timeline and commitment. Ask the hard questions. Put in place a shareholders’ agreement and a conditional framework for vesting (or reverse vesting) to protect against undue loss of equity. 17:05 | Asking the hard questions. Jeff looks at business partners very much like a marriage, requiring a similar level of honesty, vision, commitment, trust and communication. Does your prospective partner fight fair? Know how to compromise? 20:40 | Valuation is a tricky business. Partnerships aren’t necessarily inherently equal. Contributions and value-add can vary significantly and without a clear definition of entitlements over-compensation of one or more partners is a real risk. 22:30 | Jeff reflects on the big question – the one he believes is most essential. Why are you doing this? He believes too many entrepreneurs lose sight of a very simple driving purpose for entrepreneurial endeavors: Providing for our families.  25:05 | Life Advice: Per Chapter 5 in “Lessons from the Edge,” Jeff urges entrepreneurs to appreciate the fundamental necessity for balance. Sleep, eat properly, exercise, have a spiritual practice of some sort, have relationships. Because at the end of the day, what’s it all for? Money and success don’t hold a candle to fulfillment and connection. 27:20 | Jeff defines some of the traits common among the most effective and successful entrepreneurs, which include: They are lifelong learners, perpetually curious. They don’t feel the need to be the smartest person in the room. They’re able to listen to feedback, seek out information and learn from others. They’re good at delegating and helping people reach their full potential. They demonstrate humility and openness. 31:11 | A few thoughts about hiring technical co-founders, the unique skills and liabilities with regard to team building. MVP roles can be dicey and complicated. 34:35 | BATNA: Best Alternative to a Negotiated Agreement. When you go into a negotiation it’s essential to have a Plan B, without which the other party has all the bargaining power. Where do you have to go and if there isn’t another avenue, your answer is simply: Take the deal. If you do have an alternative, it’s time to talk about the options. 37:04 | The Art of Negotiation: It’s not for everyone. Some people thrive on it but others have to study it with all deliberation and develop a toolkit that may never become particularly familiar or comfortable to execute. 37:56 | Jeff shares some parting thoughts about riding – versus fighting – waves. Going with the flow is invariably the easier route. But you also have to stay aware in order to recognize and jump onto that wave. It’s about keeping your eye firmly fixed on that horizon. Quotes “It’s quite lonely at the top as an entrepreneur.” [2:25] “People very often end up with the wrong (partnerships) and then it’s a mess. It makes it hard to run a business, finance a business, sell a business, grow a business … It’s a disaster.” [11:41] “Ego is the worst. If you let ego drive you that’s destined to fail. I see a lot of that.” [13:54] “If you’re founding a company you’ve got to have that stick-to-itiveness and passion and commitment. And it’s tough. It’s become glamorized to be an entrepreneur (but) it’s not for everybody.” [14:55] “You only call in the lawyers when there’s a problem or you’re selling or financing. Day-to-day business? At the end it’s got to be good faith.” [18:33] “There’s a misconception because of technology that you can start a business with nothing. You can’t. You do need resources. You need more than a laptop. So you need partners because they bring resources to the table.” [20:02] “It’s lonely at the top. You need somebody to talk to, somebody to work on this self-awareness piece because – at the end of the day – are you going to be happy just because you built a company and sold it? Is that the meaning of life?” [24:35] “I’ve seen guys make tons of dough and go through five wives and they’re not happy. I’ve seen other people who have nothing and are very happy and content. So it’s got nothing to do with success and money. I don’t think it’s co-related.” [26:06] “The guy who is able to get something off the ground is different than the person who can sell it and motivate a team of 200 people … I’m not saying you can’t learn it. But who the hell is good at everything?” [29:17] “Negotiating is a whole other skill set. Not everyone is good at negotiating ... It’s a skill. It’s in your genes. Some people have it and some people don’t.” [35:27] “What’s the wave here? Decentralization. Gig economy. All these trends – waves – what are they? Let’s ride them. That’s what I look for and when I look at companies I’m looking through that paradigm.” [40:11] “There’s lots of factors to success, but fighting a wave is not one of them!” [40:32] ...

    42 min

Ratings & Reviews

5
out of 5
4 Ratings

About

Made by entrepreneurs for entrepreneurs. Off the Record is about the journey. It’s about fears, doubts, wins, and devastating losses. It’s about how people kept going no matter what to build their businesses, raise cash and hire the team. Here battle-tested CEOs and VCs share how they jumped out of the airplane and tried to assemble it on the way down. I hope you like it. - Aram, CEO @ Crowdlinker.