Radio Front Desk

Jane.app
  • 4.7 (13)
  • BUSINESS
  • UPDATED BIWEEKLY

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

  1. Most replayed of 2025

    JAN 29

    Most replayed of 2025

    Happy New Year and happy one year of Radio Front Desk! We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we realized there were way too many helpful episodes to keep to ourselves. So, we rounded up some of our favourite moments from these conversations and stitched them together for you. In this “most replayed” episode, you’ll hear: Jane co-founder Alison Taylor on learning to trust yourself as a practitionerDr. Manju Asdhir on the leadership wake-up call that changed how she ran her clinicAndrew Riesen on keeping finances simple when you're just getting startedMelody Taylor on what it really means to lead Roxanne Francis on shame, self-trust, and asking for help when business feels hard So if you missed any of these conversations, or if you just need a reminder that you’re not alone in this work, this episode is a great place to start. Guest Bios Alison Taylor - Co-founder and Co-CEO of Jane Dr. Manju Asdhir - Chiropractor and Coach at Clinic AcceleratorAndrew Riesen - CEO of HeardMelody Taylor - Growth & Development Coach at Jane Roxanne Francis - Psychotherapist and public speaker Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  As we head into 2026, we’re looking forward to another year of building something great together.  We’re starting with a quick way for patients to show you what’s bothering them before they arrive, and adding the body chart part to your intake forms. Plus, we’ve rebuilt our Fullscript integration to work more smoothly within Jane, and let you make the most of everything Fullscript has to offer.  You can learn more about these and other product updates here.  Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast h

    16 min
  2. Can ChatGPT be a therapist? What AI means for the future of therapy

    2025-12-16

    Can ChatGPT be a therapist? What AI means for the future of therapy

    We know AI can give us answers in seconds. But can it really heal us?  Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI? We asked four therapists how they feel about their clients turning to AI for answers in an article from Front Desk Volume 6. And now, we’re turning it into a special narrative episode to dive even deeper into this topic.  They explore why AI can sometimes feel safer than a human, how therapists are helping clients use it more intentionally, and what they’re hearing from colleagues and other practitioners across the field. It’s a fascinating look at an industry in transition, and what the future of care might hold. What You’ll Learn Why so many people are turning to AI for comfort, clarity, or “quick therapy”The emotional risks and rewards of getting answers at the speed of a search barWhat therapists fear AI might replace (and what it absolutely can’t)How clinicians are integrating AI thoughtfully, from note-taking to between-session support Read this article in Front Desk Volume 6 Guest Bio Roxanne Francis - Psychotherapist and public speakerAmanda Buduris - Clinical psychologist and business coachCarolyn Solo - Licensed Clinical Social Worker and business coachElana Sures - Clinical counsellor and clinic owner Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  The therapists in this episode told us they don’t want AI to replace care, but they do see its potential to support the people who provide it. That’s exactly what Jane’s AI Scribe does. By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can focus fully on taking care of your patients. Designed it thoughtfully and helpfully, we built AI Scribe to support the work you do, not replace it.  Learn more about AI Scribe Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    25 min
  3. Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy)

    2025-12-03

    Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy)

    What is it about tax season that makes us feel like we’re falling behind? In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic. Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence.  This conversation is raw and open, and teaches you simple habits that make your numbers feel less intimidating and your decisions a little clearer. 🇺🇸 Quick note: Some details in this episode reference the U.S. tax structure, but many of the ideas apply broadly.  What You’ll Learn: Why “good enough” bookkeeping beats a perfect system you’ll never stick toSimple first steps to separate business and personal financesWhat counts as a deduction (and what most clinic owners miss)How to build financial habits that make time off (and tax time) possibleWhen it’s time to call in a professionalGuest Bio Andrew Riesen is a mission-driven entrepreneur, financial accountant, and CEO of Heard, the financial back-office for therapists in private practice. Prior to Heard, Andrew worked at PWC, where he worked as a financial accountant, helped build an internal software incubator, and co-founded an affordable sales tax solution for small to medium-sized businesses When not supporting mental health professionals in private practice, Andrew can be found exploring the nooks and crannies of the Pacific Northwest trail-running, cycling, or snowboarding, or at home with his nose in a book or journal. Resources mentioned Andrew’s PlaybookAndrew on LinkedInHeard: website Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  We talk a lot about feeling prepared for year-end in this episode. And Jane knows this is true for your account as well.  That’s why the team put together Jane's Tips for Year-End: a guide that breaks down everything you might want to consider for a smooth rollover into the new year. You can even find a printable year-end checklist to help you stay on track with your tasks.  Learn more about Jane's Tips for Year-End Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    25 min
  4. How to find your people and grow your clinic through community (with Destin Jones from Jane App)

    2025-11-19

    How to find your people and grow your clinic through community (with Destin Jones from Jane App)

    What if building your clinic’s community could feel natural, and maybe even fun? In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics.  Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (and why it matters).  Here, we’ll unpack the deeply human side of community building: where to start, how to keep it real, and why you don’t need to be everywhere to make an impact. What You’ll Learn: How to find and meet your community where they already are Why an authentic, consistent connection beats being “everywhere” on social mediaThe difference between marketing to your audience and building with your audienceHow to use AI to handle your “marketing chores” so you can focus on real relationship-building Guest Bio Destin is the Director of Community at Jane. Destin has been working in tech and community for over 15 years and is a passionate advocate for community-led growth and how community can help businesses big and small connect with their customers in a real, human way to build authentic relationships while also achieving their goals. She is based on Vancouver Island with her husband, daughter, and their grumpy but lovable beagle-corgi cross, Walt. Resources mentioned Destin’s PlaybookDestin on LinkedInJane AppHootsuite Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  In this episode, Destin reminds us that community isn’t built by being everywhere. It’s built through genuine connection. The same goes for your patient relationships. Staying connected between appointments doesn’t have to feel overwhelming or impersonal. That’s why Jane built Secure Messaging. It gives you an easy, PHIPA- and HIPAA-compliant way to keep in touch with your patients — to answer questions, share resources, and continue supporting their progress, all from right inside Jane. Learn more about Secure Messaging Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    30 min
  5. How to move through shame and self-doubt as a clinic owner

    2025-11-05

    How to move through shame and self-doubt as a clinic owner

    Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it? In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look.  Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. But she also opens up about how she found her footing again. What You’ll Learn: How to recognize and release the pressure to “have it all together” as a clinic ownerWhy shame and comparison thrive in silence, and how to bring them into the lightWhat professional vulnerability looks like (and how to practice it safely)Why your relationship with money is emotional, and how to rebuild trust with itGuest Bio Roxanne Francis is an award-winning psychotherapist, registered social worker, leadership coach, consultant, and international speaker with over 15 years of experience helping people transform their lives. As Founder and CEO of Francis Psychotherapy & Consulting Services, she leads a group practice, coaches and supervises therapists, and advises organizations on mental health, DEI, racial trauma, burnout, and women’s issues.  Resources mentioned Roxanne’s Playbook Francis Psychotherapy on InstagramFrancis Psychotherapy & Consulting ServicesBrene Brown Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  As a clinic owner, when you’re already juggling clients, finances, and the quiet pressure to “have it all together”, trying something new can feel like a big hurdle. Jane’s AI Scribe is designed to make charting feel easier, faster, and lighter. But we know committing to new tools takes trust. So, Jane created the AI Scribe Free Tier that lets you try five free notes, see how it fits into your flow, and decide for yourself if it helps lighten the load. We want to make it easy (and free!) to take the first step towards faster and simpler charting. Learn more about Jane’s AI Scribe Free Tier Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    18 min
  6. How to make therapy feel like self-care (and why it keeps clients coming back)

    2025-10-22

    How to make therapy feel like self-care (and why it keeps clients coming back)

    What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana.  In this episode of Radio Front Desk, Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like seasonal drink menus and cozy blankets, Andrea explains how she thinks like a host (not a practitioner), and why creating comfort and delight can be just as healing as the therapy itself. What You’ll Learn How to design a therapy or wellness space that supports neurodivergent and anxious clientsWhat clinic owners can learn from Disney’s attention to detail and Bumble’s culture of careWhy designing from the client’s perspective transforms experience and retention How small hospitality touches like tea, textures, and colour can help you stand out Guest Bio Andrea is the founder of Road to Hana, and the CEO of R2H Holdings Inc. She also hosts a YouTube series featuring celebrity interviews on mental health and coined the term “Pink Collar” to describe an employee-centered corporation built from women’s perspectives. Passionate about social impact and mental wellness, Andrea continues to disrupt her industry. Resources mentioned Road to Hana - websiteRoad to Hana - InstagramAndrea’s PlaybookBob Iger - The Walt Disney CompanyWhitney Wolfe Herd - BumbleJason Oppenheim - The Oppenheim Group Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  When your work and personal calendars don’t speak to each other, things can slip through the cracks. Jane’s Google Calendar Sync keeps everything in one place, helping you build the kind of balance Andrea talked about: thoughtful, intentional, and designed for real humans. Because when your systems flex with your life, your care shines through stronger. Learn more about Jane’s Google Calendar Sync Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affi

    23 min
  7. How to know if social media is actually helping your clinic grow (with The PreHab Guys)

    2025-10-08

    How to know if social media is actually helping your clinic grow (with The PreHab Guys)

    Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 million followers of their own.  In this episode of Radio Front Desk, Denzil sits down with Michael — co-founder of The Prehab Guys — and his wife and clinic director, Adelle, to explore how three PT students turned Instagram exercise clips into a global platform, a direct-to-consumer app, and a brick-and-mortar clinic. Along the way, they share why patient trust comes from authenticity, not algorithms, and why you don’t need a million followers to grow your practice. What You’ll Learn Why The Prehab Guys started online first — and how their mission shaped everything that followedThe difference between social media for global platforms vs. local clinicsWhy patient autonomy is the foundation of lasting trustHow referrals, community, and great care still outweigh follower counts for brick-and-mortar successTips for showing up authentically online (and why you don’t have to “win” at social media) Resources mentioned The Prehab Guys’ PlaybookPrehab on YouTubeThe Prehab Guys on Instagram Guest Bios Michael Lau is a Doctor of Physical Therapy and one of the three co-founders of The Prehab Guys. While completing his doctorate at USC, Lau helped launch the platform to make evidence-based injury prevention and rehabilitation accessible to everyone. Today, he leads The Prehab Guys’ evolution into a global ecosystem spanning education, technology, and clinical care Adelle Smener is a Doctor of Physical Therapy and the Clinic Director at The Prehab Guys’ Los Angeles location. Also a USC PT graduate, Adelle was one of the early believers in The Prehab Guys’ vision, and helped shape its patient-centered, value-driven philosophy. Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  In this episode, Michael reminds us how real care doesn’t stop when your patient walks out the door. But we know it’s not always easy to stay connected.  That’s why Jane built Secure Messaging. It lets you easily keep in touch with your patients to answer questions, share resources, and support their progress, all in a PHIPA- and HIPAA-compliant space right from Jane.  Learn more about Secure Messaging Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    16 min
  8. How to get great clinic photos through authentic healthcare photography

    2025-09-24

    How to get great clinic photos through authentic healthcare photography

    Could your clinic's photos be doing more to help you connect with new clients? In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO. Ian has captured many of Jane’s marketing photos, and here, he shares his tips on creating visuals that feel both inviting and reflective of the care you provide. What You’ll Learn Why brand photography is key to building trust and attracting clients onlineThe types of photos every clinic should (and shouldn’t) use in their marketingHow authentic photos improve your website’s SEO and discoverabilityDIY photography tips for practitioners on a budgetHow to find and work with the right professional photographer for your brand Guest Bio Ian Harland is a Vancouver-based photographer capturing compelling visuals across a diverse range of subjects and industries, with Jane App being one of his valued clients in the health and wellness sector. With a keen eye for detail and a passion for authentic storytelling, Ian's work spans outdoor adventures, travel, portraiture, and collaborations with businesses to enhance their visual presence. Resources mentioned Ian Harland Photography — websiteIan Harland on InstagramIan’s PlaybookEnjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  In this episode, Ian reminded us that authenticity builds trust, and that’s something we believe in at Jane, too. That’s why when you’re switching to Jane, you’ll always get real human support. No bots, no generic scripts, just a friendly team that listens, understands your clinic, and helps you move your data over with care. Because just like authentic photos make your clinic more inviting, authentic support makes all the difference when you’re starting something new. Learn more about switching to Jane Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    21 min
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4.7
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About

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

Information

  • Creator
    Jane.app
  • Years Active
    2024 - 2026
  • Episodes
    26
  • Rating
    Clean
  • Copyright
    © 2026 Radio Front Desk
  • Show Website
    Radio Front Desk