Stop Blaming The Leads

TSSG
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Stop Blaming The Leads is the podcast for home service leaders ready to stop making excuses and start fixing what’s actually broken. Hosted by TSSG, we break down the real ins and outs of home service sales—lead handling, call booking, in-home presentations, follow-up, CRMs, pricing, financing, and accountability. No fluff. No finger-pointing. Just proven strategies to build a predictable, high-performing sales machine.

Episodes

  1. E3 - The Phone Call That Converts

    MAR 30

    E3 - The Phone Call That Converts

    If your team is struggling to close deals, it might not be your leads… it might be your phone calls.In this episode, we break down the most overlooked (and most important) part of your sales process: the intake phone call. Learn how to turn missed opportunities into booked appointments, increase your close rate, and stop wasting high-quality leads.If you're in the generator, HVAC, or home service space—this is a must-listen.

    40 min
  2. E2 - Building A Generator Business That Lasts w/Jesse Rack

    MAR 16

    E2 - Building A Generator Business That Lasts w/Jesse Rack

    In this episode, we sit down with Jesse Rack, CEO of Rack Electric in Boca Raton, Florida, to talk about what it really takes to build an electrical and generator business that stands the test of time. Jesse shares the story behind Rack Electric’s growth, the lessons learned along the way, and the principles that have helped them create a company built for the long haul—not just quick wins. We dive into the realities of scaling a service business, building the right team, maintaining quality as you grow, and navigating the changing landscape of the generator industry. Whether you're an electrical contractor, generator dealer, or business owner trying to build something that lasts, this conversation is packed with practical insights from someone who’s been in the trenches. In this episode, we cover: Jesse’s journey growing Rack Electric What separates businesses that last from those that burn out Hiring, leadership, and building the right culture Lessons learned from years in the electrical and generator industry Advice for contractors looking to scale their business If you're serious about building a generator or electrical business that lasts, this episode is for you.

    45 min
  3. E1 - It's Not the Leads, It's the System

    MAR 2

    E1 - It's Not the Leads, It's the System

    In our first episode of Stop Blaming The Leads, we tackle the hard truth: it’s not the leads — it’s the system. If your team says the leads are “bad,” your close rate is inconsistent, or your pipeline feels unpredictable, this episode is for you. We break down why sales problems usually start with process, not marketing — and how a clear, repeatable system changes everything. We cover the importance of defined sales stages, proper lead handling from the first call, speed to contact, qualification, follow-up, and accountability. When you build the right process, average reps improve and great reps become unstoppable. Stop blaming the leads. Fix the system.

    30 min
  • 3 Episodes

About

Stop Blaming The Leads is the podcast for home service leaders ready to stop making excuses and start fixing what’s actually broken. Hosted by TSSG, we break down the real ins and outs of home service sales—lead handling, call booking, in-home presentations, follow-up, CRMs, pricing, financing, and accountability. No fluff. No finger-pointing. Just proven strategies to build a predictable, high-performing sales machine.

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