The 311 Podcast

The 311 Podcast for Northern
The 311 Podcast

The 311 Podcast, hosted by Paul Bellows, is dedicated to exploring and sharing stories of the people behind digital transformation and organizational change management in Public Service organizations. 

  1. FEB 20

    S2 E4 - Digital Government: a 2025 reality check with Vijay K Luthra

    What Digital Transformation for Government Means in 2025 Today, my guest is Vijay Luthra. Vijay is the managing partner of CEVA Global in the UK, and he works to help government organizations in the UK and UAE to develop digital transformation strategies.  Given the pace of change, particularly in the US, it's hard to say how long our conversation will remain relevant. It's hard to talk about the political side of government without taking sides, but we did our best to avoid that Vijay is, in...

    47 min

  2. JAN 9

    S2 E3 - The Evolution of the Town Square with Kate Burns

    Why government organizations must build digital trust. Today, my guest is Kate Burns. Kate is the Executive Director of MetroLab Network, a Washington, DC-based nonprofit that connects local government organizations with universities to bring the latest in scientific research and innovation to the living lab of communities. MetroLab is a partnership ecosystem and runs projects to discover, implement, and scale innovative solutions for local government. Kate has a background in municipal gove...

    41 min

  3. 2024-12-05

    S2 E2 - Reinventing Government Payroll Systems with Alex Benay

    From Ashes to Solutions: The Phoenix Project Revisited Today, my guest is Alex Benay. Alex has recently returned to the federal service of Canada to lead the modernization of Canada's federal payroll system. Starting in 2009 and launching in 2015. The Phoenix project was meant to replace a 40 year old technology stack and save millions of taxpayer dollars each year. However, after launch it quickly became apparent that there were major inconsistencies and gaps in paying Can...

    37 min

  4. 2024-11-05

    S2 E01 - An EPIC journey with Penny Rae

    Scaling Success in Healthcare IT for Alberta Health Services Today, my guest is Penny Rae. Penny is the Chief Information Officer for Alberta Health Services. AHS is the health delivery organization for the province of Alberta in Canada. AHS is the largest health care delivery organization in North America. And with nearly 150,000 employees and contractors, it's one of the top five employers in all of Canada. The IT department alone is 2,500 people. So the scale of Pen...

    41 min
  5. 09 - Power and Change with Sophia Hoosein and Jessica MacQueen

    2022-12-14

    09 - Power and Change with Sophia Hoosein and Jessica MacQueen

    I am really excited today to be talking to Sophia Hoosein and Jessica McQueen, who are two people that I know and respect and who have agreed to come and talk to us about government organizations trying to make digital change. We're going to talk about power and how you get things done, and I'm just really excited. Thanks to Sophia and Jessica for the open and honest conversation about the actual experience of working in government. -- This is a show about the people that make digital go...

    48 min
  6. 08 - Interpreneurship with Miki Stricker-Talbot

    2022-10-27

    08 - Interpreneurship with Miki Stricker-Talbot

    This is The 311 podcast. I'm your host, Paul Bellows. This is a show about the people that make digital government work. If you'd like to find out more, visit yellowpencil.com. Today, my guest is Miki Stricker-Talbot. Miki is responsible for intrepreneurship and strategic design in the citizen services branch at the city of Edmonton. You may ask what intrepreneurship is and my answer is keep listening. That's what we'll be talking about. In addition to organizational design, kindness, priv...

    30 min
  7. 07 - Creating Equity with Lawrence Eta

    2021-03-06

    07 - Creating Equity with Lawrence Eta

    Today my guest is Lawrence Eta, Chief Technology Officer at the City of Toronto. Toronto is the fourth largest municipality in North America, behind Mexico city, New York city, and Los Angeles. Toronto is one of the most multicultural cities in the world. And it's the home of much of Canada's media and cultural community, as well as the headquarters of Canada's five largest banks. Toronto's population is about as diverse as it gets both culturally and economically, and the city faces unique,...

    29 min
  8. 06 - Digital Innovation with Dominique Bohn

    2020-12-29

    06 - Digital Innovation with Dominique Bohn

    Today, my guest is one of Canada's most influential government technologists. Dominique Bohn is the chief officer and assistant deputy minister at the digital innovation office at the government of Alberta. Dominic has held various executive leadership roles in the government of British Columbia, as well as a director role at global IT leader CGI. Alberta's digital innovation office is a relatively new department at the government of Alberta. It reports to executive council and has been give...

    39 min
See All (13)

Ratings & Reviews

5
out of 5
8 Ratings

About

The 311 Podcast, hosted by Paul Bellows, is dedicated to exploring and sharing stories of the people behind digital transformation and organizational change management in Public Service organizations. 

Information

  • Creator
    The 311 Podcast for Northern
  • Years Active
    2020 - 2025
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2025 Northern Inc.
  • Show Website
    The 311 Podcast

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