The Experience

Avaya
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Cloud-based collaboration and communications are delivering experiences that are transforming our economy and shaping our lives. But to benefit from the Experience Economy and build an enduring advantage, organizations must think beyond yesterday’s strategies and solutions. The Experience invites you to join thought leaders across the business for thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. Each episode will enlighten, entertain and empower with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike. Between episodes, follow us on the Avaya blog.

  1. Avaya’s Future is Bright

    2023-06-14

    Avaya’s Future is Bright

    This is a special new episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, guest host Kim Howland, Avaya’s Global VP of Marketing, is joined by the company’s CEO, Alan Masarek, for a conversation on the future of the organization as Avaya turns the page from its financial restructuring. They discuss the four key objectives Avaya will be investing in; what customers, partners, and shareholders can expect over the next six months; and much more. Press play and join us for another engaging conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com Avaya ENGAGE is going virtual! Catch a live stream from the main stage and choose from over 20 breakout sessions — all part of a free, three-day virtual experience June 19-21. Don’t miss our CEO, Alan Masarek, sharing his vision of Avaya’s next level service and technology; guest speaker, Mark Pollock, whose story involves pursuing the use of technology to cure paralysis; and Avaya’s Product & Engineering team showcasing our innovative technologies and the ability to choose your journey forward!  Register for ENGAGE virtual here!

    24 min
  2. Silver Spring Pathfinder Uplifts its Employees with Avaya Technology

    2023-05-17

    Silver Spring Pathfinder Uplifts its Employees with Avaya Technology

    Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s show, guest host and Avaya’s Head of Analyst and Influencer Relations, Chris Bain, sits down with Tom Cheong, Founder and Managing Director of Silver Spring Pathfinder, a company with a goal of creating meaningful employment for the disadvantaged in Singapore using technology as an enabler. Tom joins Chris to talk all about the amazing work he and his company are doing to get disadvantaged people into work, and the technology powering their efforts. So get ready for another insightful conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. To learn more about the incredible work Tom Cheong and his team are doing, visit the Silver Spring Pathfinder website. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com Avaya ENGAGE is going virtual! Catch a live stream from the main stage and choose from over 20 breakout sessions — all part of a free, three-day virtual experience June 19-21. Don’t miss our CEO, Alan Masarek, sharing his vision of Avaya’s next level service and technology; guest speaker, Mark Pollock, whose story involves pursuing the use of technology to cure paralysis; and Avaya’s Product & Engineering team showcasing our innovative technologies and the ability to choose your journey forward!  Register for ENGAGE virtual here!

    28 min
  3. Enhancing Customer & Employee Experiences in the Contact Center

    2023-05-03

    Enhancing Customer & Employee Experiences in the Contact Center

    Welcome back to ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, Avaya’s Head of Analyst Relations and Storytelling and guest host Chris Bain, speaks with Bryant Richardson, the fractional Chief Information Officer for Skybridge Americas and President of Real Blue Sky, LLC. The pair speak about the best ways to enhance customer and employee experience in the contact center through cloud, as well as the value created by transitioning from an on-premises solution. Sit back and enjoy this timely conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

    33 min
  4. Enabling Innovation Without Disruption for Partners

    2023-04-19

    Enabling Innovation Without Disruption for Partners

    Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s show, guest host and Avaya’s Head of Global Marketing, John Colvin, speaks with the Vice President of Channels at Avaya, John Lindsley, about the ways Avaya is enabling partners to innovate without disruption. They also discuss the best ways to leverage technology to grow your business while engaging customers across multiple touchpoints. So, press play and get ready for another thought-provoking conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

    22 min

  5. 2023-03-29 · BONUS

    Closing Out Season 2 of ‘The Experience’

    Welcome back to ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. As we wrap up Season 2 of ‘The Experience,’ we're excited to announce that our final episodes will be guided by a fantastic selection of different guest hosts. We hope you'll enjoy hearing some new voices as we conclude our second season. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

    1 min
  6. Celebrating Women in Tech

    2023-03-23

    Celebrating Women in Tech

    Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. We have a very special episode in store today! Special guest host and Avaya’s Head of Corporate Communications and Influencer Relations Ginny Davis-Lee, hosts a thoughtful discussion in honor of International Women’s History month. Join her as she sits down with Kathy Sobus - Senior Director of Collaboration Go-To-Market at ConvergeOne, Michelle Taylor - Chief Information Officer for Leon County Government, and Tammie Briscoe – Vice President of Customer Support for North America at Avaya, to talk all about supporting, uplifting, and celebrating women in tech, not just this month but everyday. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com ________________________________________________________ We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

    36 min
  7. Exploring The Metaverse

    2023-03-15

    Exploring The Metaverse

    It’s time for another exciting episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya’s Customer Engagement Solution Sales Lead for the Middle East, Africa & Turkey, Ahmad Dorra.  Together, Ahmad and Steve explore the metaverse, explaining what it is, and unpacking how organizations can deliver customer experience within this new digital frontier. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya. Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com ________________________________________________________ We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

    24 min
  8. Digitizing Communications and Pivoting to Cloud

    2023-03-08

    Digitizing Communications and Pivoting to Cloud

    Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s episode airing on International Women’s Day, Steve is joined by the C.I.O. and Director of I.T. for Pennsylvania's Dauphin County, Elizabeth Zeigler Parry. Together, Elizabeth shares with Steve some of the challenges of digitizing government communications and the rewards of pivoting to the cloud. This is an episode you do not want to miss! Make sure if you’ve enjoyed the show, to like us and subscribe so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya.  Follow Us Twitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avaya www.Avaya.com ________________________________________________________ We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

    30 min
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About

Cloud-based collaboration and communications are delivering experiences that are transforming our economy and shaping our lives. But to benefit from the Experience Economy and build an enduring advantage, organizations must think beyond yesterday’s strategies and solutions. The Experience invites you to join thought leaders across the business for thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. Each episode will enlighten, entertain and empower with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike. Between episodes, follow us on the Avaya blog.

Information

  • Creator
    Avaya
  • Years Active
    2021 - 2023
  • Episodes
    31
  • Rating
    Clean
  • Copyright
    © 2023
  • Show Website
    The Experience