The Field Engineer

The Field Engineer

The Field Engineer podcast is for all engineers who work in field based engineering and customer service and support. Our mission is to provide a home and community for everyone in field-based engineering, wherever you are, and whatever industry or sector you work in. We welcome Field Service Engineers, Field Process Engineers, Field Applications Engineers, Field Sales Engineers, Field technicians, Biomedical and Medical field service, and anyone who has an interest in supporting the Field Engineering community. A community where you can find support and solutions to your urgent questions.

  1. 22 AVR.

    Meet Mercy Ships' Biomedical Services Manager Simon Bor

    The Field Engineer meets Mercy Ships' Biomedical Services Manager Simon Bor.'As a healthcare professional, I am passionate about improving patient safety and optimizing processes and systems to make care more efficient and cost-effective. I believe that good ideas are only valuable when they are actually put into practice; therefore, I am dedicated to implementing changes in healthcare.With a degree in Healthcare Technology from the Rotterdam University of Applied Sciences and my experience as a Medical Technician and Medical Technology Advisor (including Quality Assurance & Regulatory Affairs) at Erasmus MC, I possess broad knowledge of ensuring the safety of healthcare and medical technology.In 2022, I worked for four months as an (act.) Senior Biomedical Technician for Mercy Ships on the Global Mercy. I also started working for Mercy Ships as a Biomedical Technician II (Medical Technician) in Rotterdam. I have since recently taken on a new role: Biomedical Services Manager. In addition to my expertise in medical technology, I possess skills focused on computer use, ranging from design and technical calculations to word processing and web development: 3D-CAD, (Libre)Office, MATLAB, Mathcad, Ultimo, HTML, PHP, (My)SQL, Windows, and Linux (such as Ubuntu). I personally prefer Open Source solutions.My keywords are Medical technology, quality assurance, asset management, and processes.It is my passion to help others and contribute to safer and better healthcare worldwide by implementing good ideas, where I believe my knowledge and experience are invaluable'.Mercy Ships is a faith-based international development organisation that deploys hospital ships to some of the poorest countries in the world, delivering vital, free healthcare to people in desperate need.Conditions requiring surgical treatment kill more people in low-income countries than HIV/Aids, TB and malaria combined. Globally, five billion people have no access to safe, affordable surgery when they need it.In sub-Saharan Africa, up to 69% of people live on less than £2 a day. Healthcare in these countries either doesn't exist or is unaffordable to the vast majority of the population.Partnering with host nationsTo achieve this, Mercy Ships delivers a customised five-year partnership model with every country it is invited to support. Relationships are built with the national government and ministry of health, so that the needs of each country are met.In this way, Mercy Ships doesn’t just address the immediate need on the ground, but also works to strengthen the country’s healthcare systems and drive policy change. The aim is to tackle the root causes of the problems rather than just the consequences.As well as completing thousands of urgent operations onboard our floating hospitals, the Africa Mercy and the Global Mercy, Mercy Ships volunteers also work closely with host nations to improve the way healthcare is delivered across the country, by training and mentoring local medical staff, and renovating hospitals and clinics.Founded in 1978 by Don and Deyon Stephens, Mercy Ships has worked in more than 55 countries, providing services valued at more than £1.3 billion. By improving healthcare delivery in every country it visits, Mercy Ships is working to eradicate the diseases of poverty and effectively do itself out of a job. Mercy Ships follows the model of Jesus by “bringing hope and healing to the forgotten poor”, helping people of all faiths and none.Among the countries Mercy Ships serves, which lie on the lower third of the World Health Organisation’s Human Development Index, access to safe, affordable and timely surgery is extremely limited. As a result, countless people suffer and die from “diseases of poverty” that can easily be cured.

    21 min
  2. 16 AVR.

    Vikram Bhasker discusses his work in Systems, Performance, and Outcomes in Service organizations

    The Field Engineer Podcast today released an interview with Vikram Bhasker hosted by Guy Eid.  Vikram Bhasker discusses his career journey, and his evolution into Service Architecture for Complex Systems. Helping Service organizations to Align their Operations, Risk, Performance, and Outcomes.  In Vikram's own words,  'I work on how systems actually deliver outcomes.  Not how they’re intended to. Not how they’re described.  But how they perform under real conditions.  Most organizations focus on execution.   Fewer design the architecture that determines whether execution leads to consistent results.   That gap is where systems break down.  My background is in service and support operations within MedTech, environments where performance, compliance, and commercial outcomes are tightly coupled. What I’ve learned is that the same structural problem exists across many domains.  The system is built, but the architecture that connects operations, data, ownership, and risk is fragmented. This can show up as performance variability, hidden risk, delayed escalation, misaligned incentives, margin, revenue and outcome leakage.  Today, my focus is Service Architecture for complex, outcome-critical systems.  That includes how systems are designed across:  • operations and service delivery  • customer experience and access  • compliance, risk, and quality  • commercial performance and growth  • infrastructure and economic viability  • broader system interactions across regions and environments  I’m particularly interested in where these domains intersect because that’s where most systems fail.    Healthcare systems. Industrial operations. Infrastructure networks. Regional and economic systems.  Different domains. Same underlying pattern.  Fragmentation at the architectural level leads to instability at the outcome level.  My work focuses on making that visible and designing systems that can operate predictably, not just function.  Because in complex systems Architecture determines outcomes.'

    30 min
  3. 6 FÉVR.

    Frank Pemberton a career in Field Service and Leadership

    Who is Frank Pemberton? One story encapsulates his professionalism.'Once, years ago, in El Paso Texas, I was working on an old Linear Accelerator for Elekta. I was at Del Sol Medical Center. It had taken me most of the morning to get it working again, and then I wandered out to the lobby to get a cup of coffee. In the lobby, I saw many patients patiently waiting for their treatments.I asked the nurse on station:“Why didn’t you send these patients home? You knew the machine was broken right?”She simply replied:“Yes Frank, but we knew you would fix it.”I was stunned by her response, and then a great amount of pride swept over me. My confidence and outlook were immediately energised and I felt uplifted. My work does make a difference, and I am helping people, patients, one by one. It was an enlightening moment and one that I never forgot'.Frank has over 30 years in medical equipment field service and management and over 25 years in semiconductor field service and technical support. He has worked directly on imaging systems, flow cytometry, radiation oncology and gamma knives. He has functioned in field service and field service management. He has over 35 years in customer facing roles and his customer service skills are top notch. Specialties: Previous Regional Service manager, where he managed a team of dedicated field service engineers within a confined budget and cost centre. He learned good interviewing techniques, contract negotiation, and personnel management. He managed several large customer accounts across a 5 state area and the field service engineers within his region.'Over 30 years in field service engineering. I know what it takes to achieve complete customer satisfaction. I value the customer relationship and realize that trust is everything in this daily interaction'. Frank's last role was as Field Service Engineer for Becton Dickinson Biosciences supporting cell analysers and cell sorters. He recently joined his current employer still working in medical equipment field service supporting robotic-assisted surgery devices. Frank is a US Air Force Veteran.He is based in San Antonio, Texas.To see Frank's posts for The Field Engineer community visit https://thefieldengineer.com/author/frankp/

    33 min

À propos

The Field Engineer podcast is for all engineers who work in field based engineering and customer service and support. Our mission is to provide a home and community for everyone in field-based engineering, wherever you are, and whatever industry or sector you work in. We welcome Field Service Engineers, Field Process Engineers, Field Applications Engineers, Field Sales Engineers, Field technicians, Biomedical and Medical field service, and anyone who has an interest in supporting the Field Engineering community. A community where you can find support and solutions to your urgent questions.