11 episodes

Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field.

Don't miss an episode – subscribe now and stay informed about the future of dental care.

The Patient Experience Blueprint Intiveo

    • Technology

Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field.

Don't miss an episode – subscribe now and stay informed about the future of dental care.

    Navigating Referral Roadblocks: Insights from Industry Experts

    Navigating Referral Roadblocks: Insights from Industry Experts

    From communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for navigating referral processes more effectively. Whether you're a practice seeking to enhance patient care coordination or a patient interested in understanding the complexities of referrals, this episode offers invaluable perspectives on streamlining the referral journey for better outcomes. Tune in to discover how collaboration, communication, and innovation can pave the way for smoother transitions and improved patient experiences in healthcare.

    • 10 min
    Beyond the Handshake: Strategies for Meaningful Communication with New Dental Patients

    Beyond the Handshake: Strategies for Meaningful Communication with New Dental Patients

    Join us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share practical strategies for building rapport, fostering trust, and addressing patient concerns right from the initial encounter. Whether you're a seasoned practitioner or a newcomer to the field, this webinar promises valuable insights to enhance patient engagement and satisfaction in your dental practice.

    • 18 min
    Patient Pipeline: Navigating Best Practices for Acquisition

    Patient Pipeline: Navigating Best Practices for Acquisition

    You got into dentistry to help support great oral health outcomes. So why are we talking to you about marketing? Having a good marketing strategy is an important way to grow your dental or oral surgery practice. Leveraging word-of-mouth in the digital sphere can help you cast your net wide as you find loyal patients to connect with your practice. In this episode of “The Patient Experience Blueprint” Intiveo’s Meghan Clark sits down with Melissa Barlock of Enspire Dental Opportunities to discuss dental marketing strategies - and to help you take a fresh look at what you're already doing. Word-of-mouth is a time-honored way that dental practices grow. This part of marketing your dental practice has always been integral. This is still true - and, it’s especially true in the digital space. Word-of-mouth as a concept has seamlessly transitioned into the online arena, manifesting as digital marketing efforts that resonate with the same spirit of personal recommendation. When patients share their positive dental experiences on social media or leave glowing reviews on Google, it acts as a modern referral. It’s important to conceive of marketing in the digital age as simply a newer version of word-of-mouth, where social proof and testimonials play pivotal roles in attracting new patients. Harnessing the power of your online presence allows you to amplify your practice.

    • 42 min
    Lost in Translation: The $300,000 to $3 Million Impact of Miscommunication

    Lost in Translation: The $300,000 to $3 Million Impact of Miscommunication

    Most patient management software contains a few ‘communication’ features - but what if we told you that practices are still miscommunicating despite these tools?

    The costs of miscommunication for dental practices can be high. This is true not only between dental practice and patient, but between practices themselves as well (such as communication for referrals). These costs are not always obvious, but in this podcast, Intiveo CEO and Cofounder Josh DeVries will take a close look at what they are.

    The good news is that identifying the causes of miscommunication has enormous benefits for your practice. Knowledge is power! Being armed with this understanding will equip you and your team to make the right choices for your practice.



    Find our guide here: https://intiveo.com/cost-of-miscommunication/

    Chat with us today: https://intiveo.com/contact/

    • 15 min
    Revitalizing Your Dental Team: Strategies to Mitigate Staff Burnout

    Revitalizing Your Dental Team: Strategies to Mitigate Staff Burnout

    In recent years, the workload at dental practices has undergone significant transformations, leading to staff members increasingly sacrificing breaks and working overtime to keep up with daily demands. However, there's a beacon of hope in the form of innovative software solutions. In this episode, moderated by Nathan DeVries, Co-founder and CCO of Intiveo, we delve into the pivotal role software plays in alleviating staff burnout while enhancing practice efficiency.

    Joining us are esteemed guests Dr. Sean Lim, OMS at Implant Surgical Centre (Toronto); Monica Watson, Dental Consultant at Blossom Dental Consulting; and Melissa Barlock, Dental HR Consultant at Enspire Dental Opportunities. Dr. Sean Lim brings his expertise from the front lines of oral surgery, Monica Watson offers insights garnered from her extensive consulting experience, and Melissa Barlock shares her knowledge in optimizing human resources within dental practices.

    Together, we explore the myriad ways in which software empowers dental staff to reclaim valuable time, whether it's automating administrative tasks, streamlining patient communications, or optimizing scheduling. From practical tips to real-life examples, this episode equips listeners with actionable strategies to foster a healthier, more efficient work environment within their dental practices.

    Tune in as we uncover the transformative power of software in revolutionizing dental practice management, mitigating burnout, and ultimately enhancing patient care.

    • 49 min
    3 Ways to Fix the Post-Pandemic Workload

    3 Ways to Fix the Post-Pandemic Workload

    In this webinar, we’ll dive deep into the way the workload has changed in the dental industry since 2020 - and what dental practices can do to reduce staff burnout and regain equilibrium in the workplace. Joining us for this dynamic, insightful webinar is Nick Sartore, Manager of Customer Onboarding at Intiveo. Nick brings valuable insights gained from 3.5 years in the dental industry and an impressive 12-year track record in CX work. His expertise will contribute to the discussion, helping set you on the path to finding the right tools for your dental practice.Some of the main ways that the pandemic shifted the dental industry is through:Staff cross-training and multi-taskingDentists sharing in administrative, dental assistant, and hygienist dutiesStaff are moving on more quickly, or the pool of workers is smallThe purpose of this webinar is to address how to troubleshoot some of the main issues that dental practices are facing as a result of changed workloads, including:Identifying inefficiencies and strategizing to mitigate themEvaluating if your practice has the right tools to succeedCreating a healthy work environment in which staff are invested in the practice

    • 26 min

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