The Patient Experience Blueprint

Intiveo
  • 5.0 (1)
  • TECHNOLOGY
The Patient Experience Blueprint

Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.

  1. NOV 20

    Revolutionizing Dental Equipment Management with Jinesh Patel

    Jinesh Patel, CEO of UptimeHealth, discusses the impact of equipment downtime on dental practices and introduces strategies to prevent it. Learn how innovative technology can automate medical device management, enhance patient care, and reduce operational costs. Jinesh will also highlight how these improvements directly benefit the patient experience by minimizing disruptions in care, ensuring timely treatments, and maintaining high standards of safety and reliability in dental procedures.

    46 min

  2. OCT 31

    Integrating Medical and Dental Care: The Future of Dentistry with Dr. Jessica Pharar

    In our most recent podcast episode, Integrating Medical and Dental Care: The Future of Dentistry, we are joined by Dr. Jessica Pharar of the Pharar Foundation. November is Mouth Cancer Action Month, making it a perfect time to talk about the importance of dental care for cancer patients. The Pharar Foundation has made it a priority to transform the lives of patients affected by cancer through their dental health.

    42 min

  3. OCT 21

    Innovations in Implant Dentistry: A technological leap with Dr. Alex Gruenberg

    Dr. Alex Gruenberg, an expert in robotic-assisted dental surgery, shares his experiences with the Yomi Robot and how it has transformed his practice. Discover the benefits of a fully digital workflow and the future of implant dentistry. Dr. Gruenberg also discusses how these technological advancements enhance the patient experience, offering more precise, less invasive procedures, shorter recovery times, and higher satisfaction rates through improved outcomes and streamlined care processes.

    30 min

  4. SEPT 18

    The Basics of Dental Data Security

    Join us for this insightful discussion with Intiveo Co-Founders, Owen Ingraham and Nathan Devries.In this episode, we delve deep into the fundamentals of dental data security, a critical aspect of modern dental practice management. As dental practices increasingly rely on digital records and online systems, the importance of protecting patient information has never been greater. We'll explore why robust data security measures are essential for maintaining patient trust, ensuring regulatory compliance, and safeguarding against financial loss. In this episode, Nathan and Owen share actionable insights and best practices to help dental professionals safeguard their data, prevent breaches, and maintain compliance with regulatory requirements. They also discuss the impact of data security on patient trust and practice reputation, and how a proactive approach to data protection can prevent financial losses associated with data breaches. Resources: https://support.microsoft.com/en-us/office/protect-yourself-from-online-scams-and-attacks-0109ae3f-fe61-4262-8dce-2ee3cd43bac7 https://haveibeenpwned.com/ Download Intiveo's Digital Security Basics for Dental Practices for insights on: Why digital security is so important The Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronics Document Act (PIPEPA) Common data breaches like phishing and ransomware Text and email best practices And, for Canadian dentists, how Law 25 in Québec impacts you Download our guide here: ⁠ https://intiveo.com/digital-security/

    28 min

  5. AUG 21

    Patient Metrics Matter: Industry Benchmarks You Should Know

    In this webinar, Intiveo’s VP of Customer Experience, Ryan Dalton, provides insights into which success metrics are the most meaningful for dental and oral surgery practices. We walk you through which benchmarks help you measure the success of your patients’ experience and your engagement with them. Some of these benchmarks include: Confirmation rates New social reviews  Survey response rates Recall successes And more! We provide context for each metric and benchmark, giving you the information you need to strategize for patient engagement at your practice!

    18 min

  6. JUL 25

    Happy Staff, Happy Patients: The Key to a Thriving Dental Practice

    Join us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in transforming dental practices through positive staff engagement. In this episode, we'll delve into the direct correlation between happy staff and happy patients, uncovering how high staff morale translates into better patient care. Monica will share her insights and practical strategies for creating a positive and supportive work environment, backed by real-world examples of practices that have successfully enhanced both staff and patient satisfaction.

    29 min

  7. JUL 3

    Navigating Referral Roadblocks: Insights from Industry Experts

    From communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for navigating referral processes more effectively. Whether you're a practice seeking to enhance patient care coordination or a patient interested in understanding the complexities of referrals, this episode offers invaluable perspectives on streamlining the referral journey for better outcomes. Tune in to discover how collaboration, communication, and innovation can pave the way for smoother transitions and improved patient experiences in healthcare.

    10 min

  8. MAY 21

    Beyond the Handshake: Strategies for Meaningful Communication with New Dental Patients

    Join us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share practical strategies for building rapport, fostering trust, and addressing patient concerns right from the initial encounter. Whether you're a seasoned practitioner or a newcomer to the field, this webinar promises valuable insights to enhance patient engagement and satisfaction in your dental practice.

    19 min
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Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.

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