The Product Experience

Mind the Product

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

  1. FEB 4

    Product democracy doesn't work - Blagoja Golubovski (VP Product, Usercentrics)

    What does alignment really mean in product teams, and why does consensus often slow everything down? In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Blagoja Golubovski (VP of Product, formerly at Usercentrics) to unpack one of the most persistent myths in product leadership: that good product organisations are democracies. Chapters 0:00 Product leadership is not about consensus 1:21 Introduction to Blagoja 2:48 From engineering to product leadership 4:47 What people think product leadership is 5:44 Creating clarity and explicit trade-offs 6:53 Why product organisations are not democracies 7:54 Input vs ownership in decision-making 8:24 Who is accountable for product decisions 9:50 Leadership, strategy, and prioritisation 10:02 How product leadership changes as companies scale 12:29 Why decision-making mechanics define product culture 13:27 Separating input from decisions 14:59 Committees vs accountability 16:16 Why alignment does not mean agreement 17:29 The three levels of product decisions 21:00 Diagnosing broken decision-making 22:08 Environment beats individual skill 23:19 What real prioritisation looks like 24:46 Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    42 min

  2. JAN 28

    How to use Premortems to predict failure - Anu Jagga-Narang (AT&T)

    In this episode, Lily Smith and Randy Silver host Anu Jagga‑Narang, a product evangelist at AT&T, to explore premortems — a powerful technique for anticipating product failure before launch. Anu explains how premortems use prospective hindsight to uncover risks early, surface assumptions teams are reluctant to voice, and improve decision quality. The conversation covers practical steps for running premortems, risk classification using tigers, paper tigers and elephants, common pitfalls, and when to revisit the exercise as products evolve. They also examine how emerging AI capabilities influence product risk management — increasing the need for thoughtful planning rather than replacing human insight. This discussion offers product leaders a framework to strengthen strategic thinking, foster psychological safety and equip teams to build with confidence and clarity. Chapters 00:00 Introduction to Premortems 01:39 Guest Introduction — Anu Jagga‑Narang 02:14 Career Journey into Product 05:03 What Is a Premortem? 07:04 Framing Failure and Success in Premortems 11:02 How to Conduct a Premortem 15:04 Voting and Risk Classification 17:00 Tigers, Paper Tigers, and Elephants 20:22 Assigning Ownership and Actions 21:28 When to Run a Premortem 23:40 Who Should Participate and Duration 25:14 Examples and Surprising Insights 28:43 Common Mistakes and Anti‑patterns 31:51 AI’s Impact on Premortems 34:13 Closing Remarks and Credits Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    35 min

  3. JAN 21

    Building products for pilots: a case study - Cristina Bustos (Swiss AviationSoftware)

    In this episode of The Product Experience, host Randy Silver talks with Cristina Bustos, Product Manager and team lead at Swiss AviationSoftware, about her experience launching a native mobile application in one of the most regulated and high‑stakes industries in the world: commercial aviation. Cristina recounts how she moved from business analysis into product leadership and then navigated a gruelling product development process during the pandemic. Her team faced the dual challenge of winning over both paying customers and aviation regulators to replace paper‑based cockpit workflows with a real‑time digital solution. Chapters 0:00 | Introduction and personal background  2:34 | Problem framing: launching a mobile app in aviation  4:00 | Winning founding customers before building code  6:10 | Consensus across customers and regulators  9:00 | Involving actual pilots in design  10:00 | Redesigning workflow not just digitising it  14:15 | Scope control and prioritisation  17:16 | Regulatory engagement and approval strategy  19:49 | A hackathon that wasn’t a silver bullet  21:06 | Reflections: what she would do differently  25:22 | Balancing iteration with regulatory discipline  28:21 | Triple validate in the real world  29:53 | Signals of success and business impact Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    34 min

  4. JAN 14

    How to lead when you don't have authority - Sean Flaherty (ITX Corp)

    In this episode of The Product Experience, host Lily Smith speaks with veteran product leader Sean Flaherty about a question at the heart of modern product management: how do you influence without authority? Drawing from behavioural science and decades of experience building products and teams, Sean outlines a framework based on self‑determination theory — the modern science of intrinsic motivation. Through the lens of autonomy, competence and relatedness, Sean explains why traditional command‑and‑control leadership undermines creativity and accountability. He shows how true autonomy is structured freedom, how competence is demonstrated through behaviour, and how relatedness builds trust and advocacy among teams and users. Along the way he reframes accountability as something teams hold themselves to, not something enforced by fear, and discusses how leaders can help teams grow, adapt and thrive in a world of constant change. Chapters 00:00 — Introduction & central question 01:30 — Guest background 04:45 — State of leadership today 06:10 — Intro to intrinsic motivation 08:40 — The “code” of motivation 12:28 — Autonomy in teams 17:11 — Competence and product work 20:30 — Observable behaviour and growth paths 23:10 — Adaptability and learning culture 24:25 — Accountability misunderstood 27:04 — Accountability spectrum 31:21 — Addressing negative behaviour 36:19 — AI and leadership change 38:01 — Leadership trends today Key Takeaways — Motivation is scientific, not abstract — Product leaders need to understand the science of intrinsic motivation — not just processes or tools — to influence without authority and achieve sustainable outcomes. — Three core motivators drive behaviour Autonomy: people need meaningful choice, not chaos or micro‑management Competence: motivation increases when people feel capable and are supported to grow Relatedness: connection and shared purpose power trust, loyalty and advocacy — Autonomy is structured freedom: Autonomy is not “do whatever you want”. It’s about balancing freedom with guidance so teams can be creative but not lost. — Competence is observed in behaviour, not checklists: Real competence shows up in behaviour — what people do — not just knowledge or titles. — Accountability emerges, not enforced: Traditional accountability relies on fear and external control. In contrast, self‑accountability arises when goals are meaningful and environments allow people Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    41 min

  5. JAN 7

    How to manage product managers without micromanaging - Mariah Craddick (Executive Director of Product, The Atlantic)

    In this episode of The Product Experience, Mariah (Executive Director of Product at The Atlantic) discusses the often-vague transition from being a great Product Manager to becoming an effective manager of people. Drawing on her background as a journalist, Mariah explores how empathy and storytelling translate into product leadership. She deep-dives into using the Reforge PM Competency Model to remove subjectivity from performance reviews, fostering growth through "Development Conversations," and integrating AI into the PM workflow without losing the human touch. Chapters [0:00] The Pitfalls of People Management [1:15] Mariah’s Origin Story: From Journalism to Product [3:24] Product Goals at The Atlantic [4:14] Transferable Skills from Journalism [6:08] The Evolution of the News Product Industry [8:40] Why Product Leaders Struggle with Management [13:12] The Reforge Competency Framework [15:13] Running 6-Week Development Conversations [21:20] Linking Development to Pay and Promotions [22:58] Managing the Human Element of Performance [26:12] Addressing Burnout and Imposter Syndrome [28:58] Upskilling Teams in the Era of AI [31:40] AI Disruption in the News Industry [33:01] Closing and Resources Key Takeaways — Journalism as a Product Foundation: Skills like active listening, asking the "question behind the question," and storytelling are directly transferable to discovery and stakeholder management. — The "Liking" Trap: Effective management isn't about being liked; it is about challenging your team. Radical transparency often leads to more long-term gratitude than avoiding uncomfortable conversations. — Structured Development: Using a competency framework turns vague performance evaluations into objective, actionable growth plans. — The 6-Week Pulse: Dedicated "Development Conversations" every six weeks help track progress and adjust goals in real-time, far beyond the utility of an annual review. — Protecting Focus: "Focus Fridays" (no-meeting days) are essential for PMs to escape the "weeds" and execute high-value work. Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    34 min

  6. 2025-12-31

    What high-confidence product managers do differently - Axel Sooriah (Atlassian)

    Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What’s going on? In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today. Axel shares why so many teams are stuck on the hamster wheel of execution, how cross-functional collaboration still breaks down in practice, and why 84% of product managers doubt their products will succeed despite loving the craft. The conversation explores the real reasons behind PM anxiety, the role of leadership in creating confidence, and how reframing work around customer progress can re-energise teams. Chapters 00:00 – Money, motivation, and product work 01:12 – Axel Sooriah’s product background 02:16 – What a product management evangelist does 05:38 – Why Atlassian ran the state of product management survey 07:01 – AI productivity and the strategy time paradox 11:32 – The hamster wheel of execution 14:01 – Leadership, incentives, and product manager agency 16:16 – Using AI in customer discovery 18:17 – Cross-functional collaboration in practice 22:06 – Why 84% of product managers doubt success 26:16 – Discovery, evidence, and decision-making confidence 28:47 – Fear and curiosity in the age of AI 30:50 – Getting started with AI as a product manager 32:54 – Profit focus and product team motivation Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    39 min

  7. 2025-12-24

    Rerun: AI ethics advice from former White House technologist - Kasia Chmielinski (Co-Founder, The Data Nutrition Project)

    In this episode of the Product Experience Podcast, we speak with Kasia Chmielinski, co-founder of The Data Nutrition Project, who discusses their work on responsible AI, data quality, and the Data Nutrition Project. Kasia highlights the importance of balancing innovation with ethical considerations in product management, the challenges of working within large organizations like the UN, and the need for transparency in data usage.   Featured Links: Follow Kasia on LinkedIn | The Data Nutrition Project | 'What we learned at Pendomonium and #mtpcon 2024 Raleigh: Day 2' feature by Louron Pratt Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    32 min

  8. 2025-12-17

    How to build a product-driven engineering team - Matt Watson (Founder, Full Scale)

    What does it take to build truly product-driven engineering teams? In this episode, Matt Watson — founder and CEO of Full Scale and author of Product Driven — joins Lily and Randy to challenge the longstanding silos between product and engineering. Drawing on 25+ years of experience and four tech ventures, Matt makes the case for why developers need more than just code to care about: they need context, ownership, and clarity. From redefining “done” to the evolving role of AI in software teams, this conversation dives into how product leaders can foster a culture where engineers aren't just implementers, but co-creators of customer value. Chapters 0:00 – Why “no feedback” is a warning sign, not success 1:46 – Matt’s journey: from developer to founder 2:58 – Thinking outside the code: how the book Product Driven started 4:50 – Why many engineers don’t think about the customer 5:57 – The rise of product managers and the walling off of engineers 6:56 – Redefining the role of PMs in cross-functional teams 9:01 – Metrics, measurement, and the illusion of progress 10:57 – Ownership as the root of productivity 13:04 – Code monkeys, culture, and killing creativity 14:55 – Communicating context: five minutes that save weeks 17:04 – AI and the changing definition of developer productivity 20:32 – External value vs internal tech debt 22:48 – The Product Driven model: Vision, Focus, Clarity, Shared Ownership, Courage 27:08 – Why courage is the starting point for change Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    41 min
See All (370)

Ratings & Reviews

4.9
out of 5
7 Ratings

About

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

Information

  • Creator
    Mind the Product
  • Years Active
    2018 - 2026
  • Episodes
    370
  • Rating
    Clean
  • Copyright
    © 2026 The Product Experience
  • Show Website
    The Product Experience

You Might Also Like