The Second Shift: Admin Burden

What does a physician’s day really look like beyond patient visits?

In this first episode of The Hidden Shift, we go behind the scenes of clinical work to uncover the invisible hours shaping physician careers. Dr. Joyce Cheung and Dr. AJ Kadhim share what happens before the first patient arrives and long after the last one leaves: from endless paperwork to administrative tasks that quietly extend the workday into evenings and weekends.

They break down:

• The true scale of administrative burden in primary care

• Why current health tech often misses the mark

• The hidden impact of lacking reliable physician coverage

• How these pressures influence burnout, career decisions, and patient access

This conversation reframes the problem not as individual resilience, but as a structural issue within the healthcare system, and explores what a more functional future could look like.

A candid look at the work no one sees, and the “second shift” physicians carry every day.

Credits:

Rovir Nessia, Founder Yesha Productions Inc.

Christine Dikonguè, Host and Co-Producer

Angélique Bernabé, Co-Producer

Episode Guests:

Dr. AJ Kadhim, Co-founder, Pippen AI (https://pippen.ai/)

Dr. Joyce Cheung, Chief Medical Officer, LOCVM (https://www.locvm.ca/)