Wrench Turners Podcast

Mr Joshua Taylor
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  • AUTOMOBILE

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. 2025-10-10

    From Dealership Chaos to Dockside Leadership: How John Baranski Built Respect the Hard Way on WTP

    John Baranski started as an automotive technician in the middle of the 2008 recession, when shops were closing and layoffs were constant. Instead of quitting, he learned everything no one else wanted to do. Water leaks. Convertible tops. Hybrids. That grit carried him from fixing cars to fixing boats… and eventually, into leadership. Today, John is a shop foreman in the marine industry, managing a team that repairs some of the most advanced wake and performance boats in the world. In this episode, we talk about: 👉 How to survive shop closures and layoffs 👉 Turning hard jobs into career opportunities 👉 Building accountability and trust on the shop floor 👉 The difference between working hard and leading hard 👉 What it takes to move from wrenching to leadership If you’re a mechanic, technician, or service professional who wants to level up, this conversation will hit home. 🎧 Listen to more episodes of The Wrench Turners Podcast 👉 https://www.youtube.com/@WrenchTurners 📌 Like, comment, and subscribe to support the channel Subscribe for episodes on: Service advisor training Technician productivity Repair order accuracy Dealership leadership and culture Fixed Ops coaching and management Automotive Content Creation Event Media and Publication Event Filmography Listen to The Wrench Turners Podcast Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ FixedOPS Marketing — Service marketing tools for dealerships https://www.fixedopsmarketing.com https://www.youtube.com/@fixedopsmarketing https://www.linkedin.com/company/fixed-ops-marketing Chapters: 00:00 – Opening Prayer 01:00 – Who is John Baranski? 03:00 – Discovering a Passion 05:00 – Getting Recruited 07:00 – Surviving the 2008 Crash 09:00 – Learning Work Ethic 12:00 – Accountability, Trust 15:00 – The Power of Great Leadership 18:00 – Finding Culture and Coaching 20:00 – Moving to Florida: 23:00 – Becoming a Master Tech 26:00 – Reaching the Top 29:00 – The Hardest Jobs in the Dealership 31:00 – Transition from Cars to Boats 34:00 – Entering the Marine Industry 36:00 – Learning Boats from Scratch 38:00 – Mentorship, Mindset, and Learning 42:00 – Universal Skills All Mechanics Share 44:00 – Advice for Technicians 47:00 – “Do the Jobs Nobody Wants to Do” 49:00 – The Wildest Customer Stories 51:00 – The Coolest Thing That Ever Happened at Work 52:00 – Final Thoughts and Closing Quote

    52 min

  2. 2025-08-08

    Why You Can’t Find Techs (And How to Fix It) - Sheila Pogue on Wrench Turners Podcast

    Technician recruiting is broken, and Sheila Pogue has seen it from both sides.In this episode of The Wrench Turners Podcast, Sheila shares how she went from a parts counter rookie to leading teams across service, warranty, marketing, and now talent acquisition in RV, Marine, Power Sports, and Automotive.She’s placed techs, she’s hired techs, she’s BEEN the tech’s backup when things went sideways. Now, she’s sounding the alarm: if your dealership can’t recruit techs, it’s not a shortage, it’s a systems problem.In this episode:✅ Why most techs don’t even have a resume✅ What top technicians actually want (and what they don’t)✅ How LinkedIn is “word of mouth on wide open throttle” for hiring✅ What shops should be doing right now✅ Why RV, Marine might just be the next big hiring poolWhether you're a GM, Fixed Ops Director, or recruiter trying to fill your bays, or a tech thinking about your next move, this episode will change the way you think about hiring and getting hired.📌 Like, comment, and subscribe to support smarter recruiting and better technician careers.🔧 Follow Sheila Pogue on LinkedInhttps://www.linkedin.com/in/sheilapogue713/🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsSubscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketing

    42 min

  3. 2025-07-04

    Subaru Service LEGEND | CMA Service Manager Mindy Williams on Wrench Turners Podcast

    Mindy Williams is the definition of a powerhouse. A five-time Subaru Stars winner, Sparkplug Award champion, and the top service advisor at CMA’s Myers team, Mindy knows what it takes to rise from part-time receptionist to full-blown service manager. In this episode of the Wrench Turners Podcast, Mindy shares her journey into automotive, what it means to lead a team while raising two kids, and the exact customer service mindset that’s built her a loyal customer base. She talks real talk about selling with heart, parenting while managing a busy shop, and how care—not—commission, is what keeps customers coming back. 🔧 What You’ll Learn: – Why selling the appointment matters more than selling the repair – How to build unforgettable customer experiences – What every manager should learn from CliftonStrengths – How parenting teaches you to be a better leader and vice versa – Why trust and laughter are the real metrics of success 💬 Mindy also drops this 🔥 question for the next guest: "How do you handle negative feedback?" 🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators. #morethancars If this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it. Subscribe for episodes on: Service advisor training Technician productivity Repair order accuracy Dealership leadership and culture Fixed Ops coaching and management Automotive Content Creation Event Media and Publication Event Filmography Listen to The Wrench Turners Podcast Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ FixedOPS Marketing — Service marketing tools for dealerships https://www.fixedopsmarketing.com https://www.youtube.com/@fixedopsmarketing https://www.linkedin.com/company/fixed-ops-marketing ASOTU - More than Cars - Where Innovative Ideas In Auto Are Born https://www.asotu.com/ https://www.youtube.com/@asotu/ https://www.linkedin.com/company/asotu Toma - "We care about our customers." https://www.toma.com https://www.linkedin.com/company/tomavoice/ Chapters 00:00 Intro to Mindy Williams 01:39 Falling into automotive by accident 03:47 What appointment setting teaches you 05:46 Handling objections like a pro 07:39 Why Mindy loves selling 10:00 Relationship-based selling 12:30 Using a calendar to build loyalty 14:34 Customer care beyond the bay 17:33 What parenting taught her about leadership 19:30 What makes CMA different 21:50 How to make your team feel appreciated 23:13 How to find joy in your job 25:41 Advice to technicians: speak up 27:46 Mindy’s take on work-life balance

    31 min

  4. 2025-05-30

    Top Tech walks out of the dealership but regrets it - David Rodrigues on Wrench Turners Podcast

    On this episode of the Wrench Turners Podcast, I sit down with Canadian technician David Rodrigues. For nearly 20 years, David has been mastering his craft on Hondas and Acuras. This is not just a career recap. It’s a deep dive into legacy, leadership, and the reality of working flat-rate. David shares how he started through co-op, landed a rare apprenticeship, and became the go-to diagnostic tech. But then he left. Why? Leadership that didn’t fight for his time. And when he returned, everything changed. In this episode, we cover: 🙋‍♂️ Why being the best technician in the shop can feel like a curse 🙋‍♂️ How he diagnosed a TLX that only failed in the rain 🙋‍♂️What real support from a service manager looks like 🙋‍♂️How a good shop foreman can make or break a dealership 🙋‍♂️Why boring jobs make the best money This is for the tech who wants more. More respect. More growth. More meaning in the work. Don't miss this conversation if you’re leading techs or trying to become one worth following. Chapters: 0:00 The technician’s legacy 3:00 Hot Wheels to Hondas 10:00 Earned Apprenticeship 17:00 Dealership promised everything, delivered nothing 26:00 Diagnosing the impossible TLX 33:00 Shop foremen make or break it 42:00 The boring jobs pay the best 45:00 Best advice for every tech 49:00 Work-life balance isn’t one-size-fits-all If you're a fixed ops director, service manager, Technician, BDC trainer, SaaS Founder, Service Advisor, or automotive professional looking to understand the future of dealership operations, this discussion offers valuable insights. 🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators. #morethancars If this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it. Subscribe for episodes on: Service advisor training Technician productivity Repair order accuracy Dealership leadership and culture Fixed Ops coaching and management Automotive Content Creation Event Media and Publication Event Filmography Listen to The Wrench Turners Podcast Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Sponsored by The Bearded Brotherhood Premium beard care products built for technicians. Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co https://www.youtube.com/@TheBeardedBrotherhood https://www.linkedin.com/company/the-bearded-brotherhood Powered by: FixedOPS Marketing — Service marketing tools for dealerships https://www.fixedopsmarketing.com https://www.youtube.com/@fixedopsmarketing https://www.linkedin.com/company/fixed-ops-marketing The Lion Partnership — Consulting for service department performance https://www.lionpartnership.com https://www.linkedin.com/company/the-lion-partnership DCS - Digital Communication Solutions — Digital Sales and Service Tags https://www.dicoso.us https://www.linkedin.com/company/digital-communication-solutions/ ASOTU - More than Cars - Where Innovative Ideas In Auto Are Born https://www.asotu.com/ https://www.youtube.com/@asotu/ https://www.linkedin.com/company/asotu Toma - "We care about our customers." https://www.toma.com https://www.linkedin.com/company/tomavoice/

    54 min

  5. 2025-05-09 · CONTENU BONI

    5 lessons to change your Dealership Mechanic life in 2025

    This isn’t another how-to-fix-a-car video. This is how to fix yourself in the trade before the trade breaks you. In this Wrench Turner's Podcast compilation, five technicians and leaders drop hard-earned wisdom, not about tools, not about pay plans, but about mindset, ownership, growth, and survival in the bay. 💬 "No one’s coming to save you." That’s the wake-up call running through every clip in this episode. You’ll hear real stories and raw advice from: Technicians who've fought burnout Leaders who've turned mistakes into mentorship Wrench turners who chose growth over gossip If you’ve ever felt stuck, pissed off, or like you’re the only one who cares, this one’s for you. j. Subscribe for weekly episodes on: Service advisor training Technician productivity Repair order accuracy Dealership leadership and culture Fixed Ops coaching and management Automotive Content Creation Listen to The Wrench Turners Podcast Spotify: https://wrenchturnerspodcast.com Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Sponsored by The Bearded Brotherhood Premium beard care products built for technicians. Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co Powered by: FixedOPS Marketing — Service marketing tools for dealerships https://www.fixedopsmarketing.com The Lion Partnership — Consulting for service department performance https://www.lionpartnership.com DCS - Digital Communication Solutions — Tools for service and BDC teams https://www.dicoso.us Chapters 00:00 Introduction 03:16 Dealing with Bad Days (Derek Scherer) 06:30 Understand Before You Diagnose (Daniel Lee) 09:14 Take Ownership of Your Training (Clinton Cruz) 11:48 Positivity is a Survival Tool (Brooklynne Morse) 13:22 Invest in Your Growth (Jeremy Stephens) 16:46 Final Message

    20 min

  6. 2025-05-02

    From Parts Counter to Multi-Store Leader | Robert Migliaccio on Wrench Turners Podcast

    From Parts Ninja to Shop Coach and Service Director of Multiple stores | Robert Migliaccio | Wrench Turners Podcast Today’s guest didn’t just work his way up; he built his way up. Robert Migliaccio started as a teenage car detailer, dropped out of high school, and never looked back. With decades in the trenches of fixed ops, Robert’s story is the kind you don’t hear often, and the kind you don’t forget. He’s run parts counters like a silent assassin, coached technicians with empathy and clarity, and now oversees multi-store service operations across states. And he does it all while mentoring new techs, giving back to local schools, and living what it means to be a leader in the service lane. 💥 Topics we cover: 👉 How Robert found opportunity after dropping out of high school 👉 What it really takes to run a winning parts department 👉 The question every tech should ask during an interview 👉 Why the best leaders treat their stall like a franchise 👉 How to bring entrepreneurship into a dealership 👉 The myth of the “dead-end” parts job 👉 Leading a shop while raising a family on one income 👉 What basketball taught him about leadership and peace If you’re in fixed ops, this is one of the most well-rounded voices you’ll hear. And if you’ve ever felt stuck in your role, this episode might be the spark you need to keep going. 📌 Don’t forget to: 👍 Like 💬 Comment with your biggest takeaway 🔔 Subscribe for more real, raw conversations from the world of automotive 👍 Work with me: Want to be on the show, be a sponsor of any show that I host or produce? Do you need a content creator for your business or automotive event filmography? Reach out: joshua@justworkhard.com 🎙️ Listen to The Wrench Turners Podcast 🌍 More episodes and resources: https://wrenchturnerspodcast.com https://wrenchturners.online 📸 Instagram: https://www.instagram.com/mrjoshuataylor/ 💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/ 🧔‍♂️ Sponsored by The Bearded Brotherhood Premium beard oils, balms, and waxes made for the blue-collar man. Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off. 💻 Powered by: FixedOPS Marketing — Service Department Marketing https://www.fixedopsmarketing.com The Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.com DCS - Digital Communication Solutions for Dealerships https://www.dicoso.us Connect Convert Close - Sales and BDC Workshop May 22, 2025 https://www.connectconvertclose.us

    41 min

  7. 2025-04-18 · CONTENU BONI

    Mechanic Secrets to Writing ROs That Actually Get Paid by the OEM in 2025

    Writing accurate, detailed repair orders isn't just paperwork—it's how shops get paid, protect themselves from chargebacks, and deliver exceptional customer service. In this episode of The Wrench Turners Podcast, host Joshua Taylor is joined by Alec Ruffini, a Navy vet turned Fixed Ops leader, and Clemente Dominguez, a fast-rising shop foreman. Together, they break down why most service departments struggle with RO documentation and how to fix it, starting today. Whether you're a technician frustrated by bad write-ups or a service advisor getting frustrated with poor "stories" from the shop floor, this episode shows you how to bridge the gap. In this episode, we cover: 👉 Why a clear customer concern, cause, and correction (3C) matters 👉 How bad RO stories cause warranty claim denials and chargebacks 👉 Why do missing details like location, duplication steps, and verification notes ruin the work 👉 The technician's side of the story and how to fix the "I hate typing" problem 👉 Tools and processes to improve RO writing without slowing down the shop 👉 Real-world examples of bad and better ROs 👉 How to drive better communication between advisors and techs 👉 Voice-to-text workflows to streamline documentation 👉 What a 1% improvement in RO stories means to your bottom line If you manage, write, or work on repair orders, this is your blueprint for better documentation, fewer comebacks, and higher approvals. Subscribe for weekly episodes on: Service advisor training Technician productivity Repair order accuracy Dealership leadership and culture Fixed Ops coaching and management Listen to The Wrench Turners Podcast Spotify: https://wrenchturnerspodcast.com Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Sponsored by The Bearded Brotherhood Premium beard care products built for technicians. Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co Powered by: FixedOPS Marketing — Service marketing tools for dealerships https://www.fixedopsmarketing.com The Lion Partnership — Consulting for service department performance https://www.lionpartnership.com DCS - Digital Communication Solutions — Tools for service and BDC teams https://www.dicoso.us Chapters: 00:00 Why repair order writing matters 01:07 RO example: “Customer is here for the recall” 03:33 RO example: “Vehicle is making a whooping noise” 13:07 RO example: "Rough idle and no check engine light" 16:48 What’s missing from most repair orders 17:41 Enforcing better RO habits 23:49 Voice-to-text tips for faster, better documentation

    29 min

  8. 2025-04-11

    Dealership Truth Bombs: Coaching Techs the Right Way - Alec and Clemente on Wrench Turners Podcast

    From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners Podcast Today’s guests didn’t stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host Joshua Taylor to talk about what it really takes to run a high-performing dealership service department. From ethical sales and technician development to team dynamics and trust-building, this episode is packed with hard-earned wisdom. Alec shares lessons from decades of turning around underperforming shops, while Clemente offers a fresh perspective from someone who went from independent repair to managing a 25-person dealership team. 💥 Topics we cover: 👉 Alec’s unexpected career path 👉 Why integrity matters 👉 What Clemente learned 👉 How to build technician trust 👉 What it actually means to be a steward 👉 Communication shapes team performance 👉 The one mindset every technician needs 👉 Managing stress If you're in Fixed Ops, an aspiring leader, or a technician wondering how to level up, this is your playbook. This is how leaders get built. 📌 Don’t forget to: 👍 Like 💬 Comment with your biggest takeaway 🔔 Subscribe for more real, raw conversations from the world of automotive 🎙️ Listen to The Wrench Turners Podcast 🌍 More episodes and resources: https://wrenchturnerspodcast.com 📸 Instagram: https://www.instagram.com/mrjoshuataylor/ 💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/ 🧔‍♂️ Sponsored by The Bearded Brotherhood Premium beard oils, balms, and waxes are made for the blue-collar man. Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off. 💻 Powered by: FixedOPS Marketing — Revolutionizing dealership service marketing. https://www.fixedopsmarketing.com The Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.com DCS - Digital Communication Solutions https://www.dicoso.us Chapters: 00:00 Leadership that changes Fixed Ops 01:55 Navy to service director 03:45 Clemente’s path 07:26 The big transition: smol vs large 10:10 Coaching culture: “More or better” 12:04 Alec’s leadership test 17:03 Mentorship wins 21:29 How great leaders build trust 27:13 Clemente’s “shop equality” 32:30 Advice for techs 35:46 How Alec and Clemente manage anxiety

    40 min
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À propos

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

Informations

  • Créateur
    Mr Joshua Taylor
  • Années d’activité
    2022 - 2025
  • Épisodes
    173
  • Classement
    Contenu explicite
  • Copyright
    © Mr Joshua Taylor
  • Site Web de l’émission
    Wrench Turners Podcast