Your Customer Success Team is Drowning, Can AI Be Their Lifeline? with Zachary Hawley of Steerco

How do you balance AI driven customer success with human authenticity? 

In this episode of Your AI Injection, host Deep Dhillon chats with Zach Hawley, CEO and founder of Steerco Analytics, about how AI is helping take the pressure off of increasingly overwhelmed customer success teams. Zach reveals why many teams have drifted from their original mission of driving long‑term value to chasing quicker upsells, due in part to their overwhelming workload. The two examine how Steerco's AI tools could transform the CS role entirely: when machines handle all the reporting and data analysis, what becomes the unique human contribution? Tune in to discover how AI might not just save your drowning customer success team, but fundamentally transform the human-centered discipline into something more authentic and strategic.

Learn more about Steerco Analytics here: https://www.getsteerco.com/
and Zach here: https://www.linkedin.com/in/zach-s-hawley/

And check out some of our related episodes:

• Embracing AI in Business: Navigating Misconceptions and Implementation Hurdles with Elise Oras
• Revolutionizing Customer Service with an AI-Powered Virtual Concierge
• Transforming Workforce Management with AI and People Analytics with Adam Binnie