Innovate and Elevate - a TMO podcast

Prince William County

Welcome to Innovate & Elevate: A TMO Podcast—your inside look at how Prince William County is evolving to better serve its residents and business owners. Each episode, we break down the cutting-edge programs, process improvements and forward-thinking initiatives shaping the county’s future. You'll hear expert-driven insights and real stories of transformation—because innovation isn’t just an idea; it’s happening right here, right now.

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  1. 23. SEPT.

    Permitting Progress with Development Services

    The newest episode of the Innovate & Elevate Podcast is out now!  Join Deputy Chief Transformation Officer Rachel Laguna and Mandi Spina, Director of Development Services, as they discuss how Prince William County is transforming the permitting process. Hear how Development Services, in partnership with the Transformation Management Office, tackled challenges like complex regulations, communication between divisions and time-consuming processes. Through process mapping, collaboration with industry and staff-driven innovation, the department is creating more efficient, transparent and resident-focused services. Learn how new tools like interactive process maps and posted review timeframes will bring greater clarity, consistency, and accountability to the permitting process — and how positivity and teamwork are driving this transformation. Listen to the episode now.

    13 Min.

  2. 25. AUG.

    From Complexity to Clarity: Modernizing Digital Library Subscriptions

    In this episode of Innovate and Elevate, host Domonique Ward sits down with Erika Bukva, Fiscal Manager at Prince William Public Libraries, to discuss how the county reimagined its digital subscription renewal process. Together with the Transformation Management Office, Erika and her team tackled inefficiencies, brought diverse stakeholders to the table, and built a more sustainable system to keep valuable resources—like e-magazines, newspapers, and online learning tools—accessible to residents without interruption.

    16 Min.

  3. 23. JULI

    From Plans to People: Making Transportation More Transparent

    In this episode of Innovate and Elevate, host Sarah Henry speaks with Gretchen Johnson from the Prince William County Department of Transportation about the power of community outreach. Learn how the department partnered with the Transformation Management Office (TMO) to create a strategic outreach plan that enhances public engagement, builds trust, and elevates service delivery. Discover how this collaboration led to open houses, an annual report, and new ways to connect with residents—all designed to make transportation projects more transparent, inclusive, and effective.

    24 Min.

  4. 23. JUNI

    From Reactive to Ready: Building a Smarter Approach to Property Maintenance

    In this episode of the TMO Podcast, we explore how Prince William County departments are collaborating to build a more proactive approach to property maintenance. The Department of Public Works identified a recurring challenge: too often, they became aware of maintenance needs—like mowing, trash removal, or addressing encampments—only after residents reported issues. They saw an opportunity to address these needs from the very start. That’s where the TMO stepped in. Bringing together Public Works and key departments involved in property acquisition, the team is developing a new process to ensure that Public Works is notified as soon as the county acquires new parcels. The goal is to allow Public Works to plan early, integrate properties into maintenance schedules, and secure necessary resources before issues arise. While the process is still being developed, this cross-departmental partnership demonstrates how Prince William County is continually seeking ways to enhance services for residents, reduce response times and strengthen internal operations. Host Tony Turnage, Deputy Chief Transformation Officer, sits down with Lucas Hisghman, Deputy Director of Public Works, to discuss the collaborative effort, lessons learned so far,\ and what’s next for this ongoing improvement initiative.

    16 Min.

  5. 2. JUNI

    From Summit to Service: Reenergizing Volunteerism in Our Community

    Reenergizing Volunteerism—How the TMO Helped Launch a Countywide Movement In the debut episode of Innovate & Elevate: A TMO Podcast, host Sarah Henry spotlights how the Prince William County Transformation Management Office helped spark a new era of service by organizing the Volunteerism Summit—a first-of-its-kind event created in collaboration with more than 70 community partners.  Sarah is joined by Ashley Mullins, Executive Director of Volunteer Prince William (VPW), a nonprofit organization dedicated to building stronger communities through meaningful volunteer connections. Ashley shares her insights from the Summit, discusses VPW’s expanding regional impact and explores how public-private partnerships like this one are helping reignite a culture of service.

    10 Min.
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Info

Welcome to Innovate & Elevate: A TMO Podcast—your inside look at how Prince William County is evolving to better serve its residents and business owners. Each episode, we break down the cutting-edge programs, process improvements and forward-thinking initiatives shaping the county’s future. You'll hear expert-driven insights and real stories of transformation—because innovation isn’t just an idea; it’s happening right here, right now.

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