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Future of Field Service
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The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

  1. 22 lug

    Rerelease: Why Not Shoot for the Moon? | Phil Manchester | Frontline UNSCRIPTED Ep. 1

    Throwing it back to a rerelease of the the very first episode of Frontline UNSCRIPTED - a series from Future of Field Service where host Sarah Nicastro steps away from the C-suite and hands the mic to the people doing the work.Phil Manchester, Service Team Lead at AirTight FaciliTech, joins Sarah Nicastro for the inaugural episode of Frontline UNSCRIPTED — a series that gives the mic to the people doing the work. Phil shares what drew him to the trades, how he made the leap from technician to team leader, and what frontline workers really need from leaders. Originally released in 2024, returning as part of our summer rerelease series.

    Rerelease: Why Not Shoot for the Moon? | Phil Manchester | Frontline UNSCRIPTED Ep. 1

  2. 16 lug

    Finding Your Leadership Superpower

    What if the biggest barrier to change in your organization isn’t the technology — but the people leading it? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Brianna Sylver, founder of Sylver Consulting and bestselling author of Leading Through Freefall, to explore why change succeeds or fails long before implementation begins. Brianna shares practical frameworks for discovering your leadership superpower, navigating the emotional curve of change, managing resistance constructively, and prototyping AI in a way that keeps humans genuinely in the loop. Often, the biggest breakthroughs don’t come from moving faster - they come from taking a strategic pause.

    Finding Your Leadership Superpower

  3. 14 lug

    Rerelease: ABB's Use of AR and AI to Modernize Field Service and Transform CX | Stuart Thompson | UNSCRIPTED Ep. 264

    Stuart Thompson, President of the Electrification Service Division at ABB, joins Sarah Nicastro to explore how ABB is using AR and AI to modernize field service across 3,000 engineers in 50 countries - real deployments, real results, and where the model is heading next. Originally released in 2023, returning as part of our July rerelease series.

  4. 8 lug

    Rerelease: How Multivac Cut Technician Turnover in Half | Dave Sarazen | UNSCRIPTED Ep. 325

    Dave Sarazen, VP of Customer Service at Multivac, joins Sarah Nicastro to share exactly how his organization cut technician turnover in half — through a veteran hiring program, structured career paths, an apprenticeship model, and intentional leadership practices that keep field teams engaged and performing. Originally released in 2024, returning as part of our July rerelease series.

    Rerelease: How Multivac Cut Technician Turnover in Half | Dave Sarazen | UNSCRIPTED Ep. 325

  5. 1 lug

    Rerelease: The High Performance Traits of Stand Out Leaders | Jake Humphrey | UNSCRIPTED Ep. 335

    Rerelease: Jake Humphrey, co-host of the High Performance podcast and founder of The Whisper Group, joins Sarah Nicastro for a conversation about what truly distinguishes stand-out leaders — from authentic leadership and the thermostat model to recovery, resilience, and why optimism is a discipline, not a disposition. Originally released October 2024, returning as part of our July rerelease series.

    Rerelease: The High Performance Traits of Stand Out Leaders | Jake Humphrey | UNSCRIPTED Ep. 335

  6. 24 giu

    The Mindset Behind Siemens' Service Success | Brad Haeberle | UNSCRIPTED Ep. 370

    Brad Haeberle, EVP of Services for Smart Infrastructure Buildings at Siemens, joins Sarah Nicastro for a direct, experience-led conversation on what separates a service business from a service organization and the mindset that drives Siemens' approach to customer outcomes, growth, and digital transformation.

    The Mindset Behind Siemens' Service Success | Brad Haeberle | UNSCRIPTED Ep. 370

  7. 18 giu

    Why There Is No Silver Bullet in Asset Management

    What if the silver bullet you're chasing in asset management has been right under your nose all along? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Johan Jansen van Rensburg, Reliability Manager at SAPPI, to explore why data integrity and discipline matter far more than the next technology trend, how to audit your fundamentals before investing in AI, and the critical mindset shifts needed to build lasting value in maintenance and reliability. Drawing on nearly four decades of experience, from the CMMS revolution of the '90s to today's AI wave, Johan challenges the industry's obsession with quick fixes and reveals what actually separates organizations that thrive from those that stall.

    Why There Is No Silver Bullet in Asset Management

  8. 17 giu

    From Doctor Dreams to Field Service: The Massive Potential of Underrepresented Career Paths | Marina George | Frontline UNSCRIPTED Ep. 4

    Marina George, Field Service Engineer at Oxford Instruments, never planned to end up in field service — she wanted to be a doctor, then fell in love with research. As the first female guest on Frontline UNSCRIPTED, she shares an unconventional path into the industry, what it's been like as a woman in a field with very few, and why "just be yourself" is the best advice she ever received.

    From Doctor Dreams to Field Service: The Massive Potential of Underrepresented Career Paths | Marina George | Frontline UNSCRIPTED Ep. 4
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Descrizione

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

Informazioni

  • Creatore
    Future of Field Service
  • Anni di attività
    2019 - 2026
  • Puntate
    386
  • Classificazione
    Contenuti adatti a tutti
  • Copyright
    © Future of Field Service
  • Sito web del podcast
    UNSCRIPTED