Leadership Conversations

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This podcast from NEJM Catalyst features interviews with leaders in health care as they discuss innovative ideas and actionable solutions for enhancing the value of health care delivery, providing perspectives on what's working in the industry, what's not, and why.

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Beyond the Hype: How AI Is Finally Delivering on Digital Health’s Promise

After a decade of disappointment with electronic health records that turned physicians into data-entry clerks, generative AI is emerging as the transformative force that will restore the physician-patient relationship while solving health care’s most intractable operational challenges.
21/10/2025

Building Community and Empathy Through Health Care Book Clubs

NYU Langone Health’s Patient Experience Book Club demonstrates how simple, low-cost initiatives can foster meaningful connections among health care workers while improving professional well-being and institutional engagement through shared reading experiences.
21/10/2025

Fostering Courtesy and Respect Within a Public Health Care System: A Pilot Program

A pilot program at Parkland Health uses “courtesy and respect” stickers on hand sanitizer dispensers to make respectful communication as ingrained as hand hygiene.
08/10/2025

How Optum Is Tackling the Primary Care Crisis

How one organization is tackling primary care issues by reducing burnout, building team-based models, and using technology to create a better practice environment.
24/09/2025

Teamwork and Touch Base by 12: Building Trust Through Better Communication

Working together as a team to better communicate between physicians and nurses as well as the complete caregiving team will enhance the experience for patients.
19/09/2025

Distinguishing the Difference Between Curing and Caring When Treating Patients

How to excel at both curing and caring with an understanding of the distinction.
17/09/2025

Scaling AI-Driven Health Care at Optum Amid Industry Transformation

How do we produce better health outcomes and an exceptional experience at a lower cost, at scale, every day? Learn how a large health care services company is striving to serve its population’s physical, mental, pharmacy, social, and financial needs through three core areas: value-based care, pharmacy services, and technology...
09/09/2025

Redefining and Structuring Three Soft Skills into Hard Skills

Advocating to transform soft skills into hard skills to improve patient and caregiver experiences.

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This podcast from NEJM Catalyst features interviews with leaders in health care as they discuss innovative ideas and actionable solutions for enhancing the value of health care delivery, providing perspectives on what's working in the industry, what's not, and why.