Evergreen Podcasts

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Canal • 53 programas

Economía y empresa

Economía y empresa

Dos veces a la semana
Política

Política

Cada semana
Deportes

Deportes

Cada dos semanas
Diarios personales

Diarios personales

Cada semana
Literatura

Literatura

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Comentarios musicales

Comentarios musicales

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Profesiones

Profesiones

04/05/2023

24 MAR

10 Ways to Become a Customer Obsessed Bank

Most banks say they're customer-centric, but very few are customer-obsessed. And that gap shows up directly in the numbers: obsessed customers are 88% likely to repurchase, and 42% have already recommended the company 5 or more times in the past year. Marbue Brown led customer experience at JPMorgan Chase's Consumer Bank, built Amazon's AI-driven CX operation, and has done the same at Microsoft and Cisco. His book, Blueprint for Customer Obsession, lays out nine practices across three pillars that define what the best companies actually do differently. Today, we discuss the practices where banks keep falling short, and what financial institutions of all sizes can do TODAY to elevate their customer obsession scores.

24 mar

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52 min
17 MAR

AI is the Operating System of Modern Lending

Most banks still treat lending as a point-in-time decision. Pull a score. Make a call. Wait. In today’s environment, that model limits growth and weakens earnings durability. In this episode of Banking Transformed, I speak with S. P. “Wije” Wijegoonaratna, Co-Founder and CEO of Aliya, about how AI-powered operational intelligence is transforming lending from episodic approvals into continuous, governed opportunity exploration. Aliya’s platform connects bank-account data, marketing intelligence, risk decisioning, and post-origination monitoring into a closed loop designed to improve efficiency without increasing balance-sheet risk. Are you operating episodically — or intelligently? #Banking #Lending #DigitalTransformation #AI #CustomerExperience

17 mar

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45 min
25/08/2022

Using Behavioral Science for Financial Marketing Success

More than ever, financial marketers can trigger automatic action by applying behavioral science principles in marketing strategy and creative execution. If you have a behavioral understanding of your customer, they will find you, refer business, and share insights that will help your efforts succeed. At a time when both print and digital marketing involve as much art as science, behavioral science is a critical tool for understanding how consumers will react to various tactics and strategies. My guest on the Banking Transformed podcast is Nancy Harhut, cofounder of HBT Marketing. Nancy shares why marketers cannot afford to ignore behavioral science since it can shed light on why people buy or don’t buy your brand.

25/08/2022

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36 min
4 MAR

Is it ever too late to make amends?

When Joel’s daughter gave him Storyworth, he saw it as a chance to share his life with his family. What he didn’t expect was how deeply the process would help him understand it himself. In this episode of The Storyworth Podcast, Joel shares how that reflection led him to reconnect with a colleague from 40 years ago—to see if he could make amends. Everyone has a story worth sharing.

4 mar

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23 min
27/05/2025

NASA Federal's Formula for Digital Transformation Success

In this episode of the FIsionaries Podcast from Co:lab 2025, I'm joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member experience from a dated platform with 1.3-star reviews to a modern solution earning 4.8 stars in less than 18 months. He reveals the keys to their success, including strong leadership buy-in, cross-functional collaboration, clear communication strategies, and a culture that embraces continuous evolution. Tune in to discover how NASA Federal approaches vendor selection, manages organizational change, and maintains momentum in the constantly evolving landscape of digital banking.

27/05/2025

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38 min
01/02/2023

How a Data-Led Culture Transforms the Customer Journey

Nothing will ever beat the service you can receive in a conversation with a real human being. But, in an age where people connect through mobile devices more than ever, data and analytics can support engagement across the customer journey. Beyond risk and fraud detection, customer data and analytics can now monitor the financial health and needs of customers and members, including small business clients. My guest on the FIsionaries podcast is Matthew Teoli, VP of Digital Channels at the $1B Florida Credit Union in Gainsville Florida. Matt shares data can personalize banking services and drive member engagement for improved results. Watch the video version of this interview on our YouTube Channel: https://youtube.com/@Alkamitech

01/02/2023

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31 min
24/02/2023

Reimagining Legacy Business Models at Coastal Bank

Community banks and credit unions have taken deposits and made loans to consumers, small businesses and dreamers of all kinds for decades. Over the years, the business model for these institutions has remained virtually the same. But the marketplace has changed. Today, instead of being forced to choose the products that financial institutions offer, customers have come to demand the personalized products that they want from their bank or credit union. My guest on the FIsionaries podcast is Curt Queyrouze, President, Coastal Community Bank. We discuss how a $3.2 billion bank in Everett, Washington is rethinking the products and services offered and the delivery channels used to better serve customers, employees and shareholders.

24/02/2023

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36 min
02/06/2023

Spanish Grand Prix Preview

Red Bull Racing is in superlative form after six straight victories, but could the team possibel sweep the entire season? Follow Chris Medland: Twitter | Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices

02/06/2023

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18 min
TRÁILER DE LA TEMPORADA 1

Sneak Peak

Does time move backwards? Can ethical questions be answered by science? Is there life after death? Is cryptocurrency just a trend? It's questions like these will spark the Big Audacious Ideas of tomorrow...This is a podcast for listeners who think boldly and beyond conventional perception. Host Craig James meets with many of today’s most provocative thinkers to explore the meta-questions of life. Its 35 minutes of deep and thoughtful discussion guaranteed to feed the curious nature of your mind. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tráiler de la T1

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3 min
18/09/2019

Open Segment

Listen as the guys discuss the latest news and happenings in the motocross world.

18/09/2019

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4 min

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