132 episodios

Design Thinking 101 is part of how Fluid Hive helps people think and solve like a designer.

You'll hear designers' stories, lessons, ideas, resources, and tips. Our guests share insights into delivering change and results with design thinking, service design, behavioral design, user experience design and more, in business, social innovation, education, design, government, healthcare and other fields.

Design Thinking 101 Dawan Stanford

    • Arte

Design Thinking 101 is part of how Fluid Hive helps people think and solve like a designer.

You'll hear designers' stories, lessons, ideas, resources, and tips. Our guests share insights into delivering change and results with design thinking, service design, behavioral design, user experience design and more, in business, social innovation, education, design, government, healthcare and other fields.

    5 Ways Nobody Cares About You and How They Make You a Better Designer // ALD 014 — DT101 E132

    5 Ways Nobody Cares About You and How They Make You a Better Designer // ALD 014 — DT101 E132

    This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore creating services and solutions by thinking and solving like a designer.

    You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes.

    This episode is based on this article: ALD014 // 5 Ways Nobody Cares About You and How They Make You a Better Designer. Read the article and others like it on Fluid Hive’s Ask Like a Designer.

    What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team.

    Cheers ~ Dawan
    Design Thinking 101 Podcast Host
    President, Fluid Hive

    Show Highlights
    [00:51] Your tiny narcissist.
    [00:55] The five ways nobody cares about you.
    [01:52] Nobody cares what you create.
    [02:13] Nobody cares about the problems you solve.
    [02:35] Nobody cares what you know.
    [02:56] Nobody cares about your experience.
    [03:19] Nobody cares if you win.
    [03:51] Fluid Hive’s free thinking tool has all of the questions you need to answer to keep your inner narcissist in check. 
    The Design Thinking 101 Podcast’s Ask Like a Designer series
    Ask Like a Designer — DT101 E61

    Design, and One Question to Rule Them All // ALD 002 — DT101 E63
    There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65
    Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69 
    Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 
    The Innovation Saboteur’s Handbook // ALD 007 – DT101 E77 
    Three Little Words for Better (Business) Relationships // ALD 008 — DT101 E79 
    The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87 
    Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89 
    Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92 
    Want Better Outcomes? Find Better Problems. // ALD 012 — DT101 E99 
    Designing a Learning System for the Good Life // ALD 013 — DT101 E108

    • 4 min
    Talk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131

    Talk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131

    Julie Dirksen is the author of the books Design for How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Julie was my guest for episode 42 of the show. In this episode, we talk about her latest book, ways to motivate learners and workshop participants, designing learning experiences for skill development, and more.

    Listen to learn about:
    >> Julie’s latest book, Talk to the Elephant: Design Learning for Behavior Change
    >> Behavior change challenges
    >> The biggest challenge when creating virtual learning experiences
    >> Motivating and engaging learners
    >> AI in education
    Our Guest
    Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster.
    She is happiest when she gets to learn something new, and you can find her at usablelearning.com.

    Show Highlights
    [02:02] Julie gives a quick summary of her first book and how Talk to the Elephant is its natural sequel.
    [02:42] The new book tackles the challenges in actually changing behavior.
    [04:26] On learning experiences.
    [05:21] Julie is starting to organize a third book, which will be on skill acquisition.
    [05:34] The evolution of behavioral design.
    [06:21] The COVID-19 pandemic is the biggest behavior change experiment in the history of the world.
    [07:06] The book’s audience are those in the learning and development field — people who design learning experiences.
    [08:00] The Change Ladder.
    [08:54] Julie offers one case study she uses in the book to demonstrate the challenges around behavior change.
    [14:17] The importance of communicating and working with the people you serve when it comes to changing behaviors.
    [14:58] Julie tells a story illustrating the importance of talking to and understanding the people you serve and their needs.
    [17:57] It’s important for people to participate in their own behavioral design.
    [20:15] Creating the conditions for learners to motivate themselves.
    [21:22] Making things as easy as possible for someone to do.
    [22:42] A Miro Moment.
    [25:27] Creating learning experiences that engage learners.
    [26:14] The biggest challenge in designing virtual workshops.
    [27:55] Why Julie is interested in Virtual Reality.
    [29:34] The top two challenges Julie sees in almost every behavior change.
    [34:55] Immediate impact and immediate rewards help learners stay motivated.
    [37:21] Helping learners see what they will be able to do with this new skill or new knowledge.
    [42:53] Julie shows appreciation for how video games onboard players as a great example of guiding people along the learning curve.
    [45:11] Designing learning experiences to make your learner feel smart and capable as they acquire new skills and knowledge.
    [48:42] Julie talks about research on self-directed learning by Catherine Lombardozzi.
    [49:20] Julie and Catherine will be doing a webinar on the key behaviors seen in good self-directed learners.
    [52:05] Julie ponders how systems thinking and design fits into behavior change.
    [52:54] Dawan and Julie talk about AI and its role in education.

    Links
    Julie on LinkedIn
    Usable Learning
    Designing for how people learn

    Book Recommendations
    Design for How People Learn, by Julie Dirksen
    Talk to the Elephant: Design Learning for Behavior Change, by Julie Dirksen
    Thinking, Fast and Slow, by Daniel Kahneman
    Nudge: The Final Edition, by Richard Thaler and Cass Sunstein
    How Change Happens, by Cass Sunstein
    Misbelief: What Makes Rational People Believe Irrational Things, by Dan Ariely
    Pred

    • 1h 5 min
    Learning Design Thinking + Shifting Mindsets + Facilitation with David Lemus — DT101 E130

    Learning Design Thinking + Shifting Mindsets + Facilitation with David Lemus — DT101 E130

    David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community.
    Listen to learn about:
    >> Team facilitation
    >> Human centered-design: mindsets over methods
    >> [Re]Building human connection 
    Our Guest
    David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations.
    David was in-house at Capital One on the Design Thinking and Strategy team. That team focused on changing the way the enterprise worked by empowering all employees with the mindsets and tools of design thinking. His team scaled practitioner and senior leadership programs throughout the risk-averse organization.
    Prior to Capital One, David was a senior consultant at Peer Insight, a service design and innovation firm where he led service design projects with Fortune 500 and non-profit clients. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community. David has a B.S. in Mechanical Engineering from the University of Maryland.
    Show Highlights

    [02:10] How David went from engineer to design strategist.
    [02:59] The two experiences as an engineer that led David into design thinking.
    [04:46] Experimenting to find the right career path.
    [06:54] The challenges of experimentation and risk-taking in the workplace.
    [09:07] Teaching human-centered design and creativity at Capital One.
    [11:16] David’s focus is on mindsets, not methods, when it comes to teaching design thinking to others.
    [14:08] Helping non-designers to understand and use human-centered design in their work.[17:04] A Miro Moment.
    [18:53] Breaking down silos.
    [20:29] The lack of skilled facilitators for collaboration at work.
    [21:20] Finding ways to make meetings productive and fun.
    [22:40] Do you really need a meeting?
    [24:47] Designing meetings.
    [26:09] Practicing active listening during meetings.
    [27:26] Cultivating the right energy in the team and creating the right environment in the room for the work you’re doing.
    [27:26] Designing the right activities for your meeting in order to achieve the meeting’s goals.
    [30:46] David and Dawan talk about why people’s design thinking expectations are often not met in reality.
    [33:23] What David is working on now: Connection.
    [38:37] Where to learn more about David’s work.
    Links
    David on LinkedIn
    lemus&co
    David’s website
    Other Design Thinking 101 Episodes You Might Like
    Public Sector Design + Outcome Chains + Prototyping for Impact with Boris Divjak — DT101 E26
    Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52
    The Experimentation Field Book with Natalie Foley — DT101 E123

    • 40 min
    Teaching and Applying Design Thinking in Higher Ed + The Experimentation Fieldbook with Liz Chen — E129

    Teaching and Applying Design Thinking in Higher Ed + The Experimentation Fieldbook with Liz Chen — E129

    Liz Chen is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. We talk about teaching and applying design thinking in higher education, and learn more about The Experimentation Field Book.
    Listen to learn about:
    >> Innovate Carolina
    >> The Experimentation Field Book
    >> Design thinking and public health
    >> Design thinking in strategic planning
    Our Guest
    Liz is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. She leads the interdisciplinary Graduate Certificate in Innovation for the Public Good and launched her team’s recharge center that allows grad student Design Thinking and Innovation Fellows to work on staff as part-time employees to support design and innovation projects with clients inside and outside of the university. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. Liz is a former high school science teacher, tech nonprofit co-founder, and public health researcher.
    Show Highlights
    [02:50] Getting accepted into Innovation Next as a grad student, a national innovation acceleration program.
    [03:30] Completing her Ph.D. and becoming the Design Thinking Lead at Innovate Carolina.
    [04:16] The changes Liz has seen in how design thinking is being used in research.
    [04:54] Liz talks about a project funded by the EPA that she and her student team are working on, to reduce food waste.
    [06:34] UNC’s graduate certificate program in Innovation for the Public Good.
    [07:24] Divergent vs. convergent thinking.
    [08:41] The challenges in using design thinking when many funding organizations ask you to pitch a “single solution.”
    [11:15] Sharing what didn’t work is as important as sharing what did work.
    [12:24] Innovate Carolina has consulting services, where grad students and fellows get to work on client projects.
    [15:43] Liz talks about how Innovate Carolina’s infrastructure works within the infrastructure of the university.
    [19:15] The Experimentation Field Book provides resources for readers to self-teach the process of testing ideas and assumptions.
    [20:59] A Miro Moment.
    [23:35] Some of Liz’s favorite tools from the book.
    [25:45] The book’s five-step testing process.
    [28:17] Using design thinking in public health.
    [33:56] Three things Liz wishes people knew about teaching science at the high school level.
    [39:29] The Experimentation Field Book is for anyone who is problem-solving or innovating.
    [42:11] Liz and her team are helping with the work on UNC’s Carolina Next strategic plan.
    45:51] Dawan shares a little about his strategy design experiences at Ohio State University.
    Links
    Liz on LinkedIn
    Liz on UNC’s website
    Liz on ResearchGate
    Liz on GoogleScholar
    Innovate Carolina
    Carolina Graduate Certificate in Innovation for the Public Good
    MyHealthEd
    Want 20% off of The Experimentation Field Book?  Click here and use promo code CUP20
    Other Design Thinking 101 Episodes You Might Like
    The Experimentation Field Book with Natalie Foley — DT101 E123
    Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71
    Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73
     

    • 51 min
    Design Social Change with Lesley-Ann Noel — DT101 E128

    Design Social Change with Lesley-Ann Noel — DT101 E128

    Dr. Lesley-Ann Noel is an Afro-Trinidadian design educator and an Assistant Professor in the Department of Design Studies at North Carolina State University. Lesley promotes greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio. We talk about questioning design practice, dreaming and prototyping, and her book, Designing Social Change.
    Listen to learn about:
    >> Design studies
    >> Designing with non-designers and “design out in the wild”
    >> Lesley’s new book, Design Social Change
    >> Designing dreams together across our differences
    Our Guest
    Dr. Lesley-Ann Noel is an Afro-Trinidadian design educator. She is an Assistant Professor in the Dept. of Design Studies at North Carolina State University. She practices design through emancipatory, critical and anti-hegemonic lenses, focusing on equity, social justice and the experiences of people who are often excluded from design research. Lesley also attempts to promote greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio, for example, through The Designer’s Critical Alphabet. Her research also highlights the work of designers outside of Europe and North America as an act of decolonizing design. Her identity is shaped by her ethnic background as an Afro-Trinidadian; her experience as a daughter, sister and mother; and her lived experiences in Trinidad and Tobago, Brazil, Tanzania, Uganda and the USA.
    Show Highlights
    [02:50] Catching up with Lesley and what she’s working on now.
    [03:56] Lesley’s latest book comes out November 28, 2023
    [04:50] What is design studies?
    [05:13] Design studies has two foci: inward on the practitioner, and outwards towards society.[06:01] A lot of Lesley’s work focuses on who designs, and who gets to define design.
    [06:12] Lesley is excited by what design looks like when it’s outside of the design sphere.
    [11:10] Working with non-designers has allowed Lesley to see design processes more clearly.
    [12:18] Collaborating with designers globally.
    [14:05] Grappling with complexity and vagueness in the design space.
    [18:32] Lesley’s new book shows readers how they can change the world around them for the better.
    [19:33] People need to be active citizens of the world.
    [20:25] A Miro Moment
    [22:34] Design Social Change is written for everyone, not just designers.
    [23:38] The world is always changing and we have the power to change it for the better.
    [25:48] The three big ideas of the book.
    [26:07] Ask questions. Work to understand the world around you.
    [26:47] Emotional intelligence, and moving beyond raw emotion into “what next?”
    [27:56] Envisioning a better world, and finding a path to get there.
    [28:51] Prototyping a better world.
    [30:30] The challenge is: how do we dream together across our differences?
    [33:53] People can dream different paths towards the same goal.
    [34:57] Why Dawan loves difficult questions.
    Links
    Dr. Noel on LinkedIn
    Dr. Noel’s website
    Dr. Noel on NC State University website
    A Designer’s Critical Alphabet Cards
    Link to her dissertation “Teaching and Learning Design Thinking through a Critical Lens at a Primary School in Rural Trinidad and Tobago”
    Article from the University of Wisconsin-Madison on Dr. Noel’s work with emancipatory research and design thinking
    AIA recording of the CAE research conference call (does include images as part of the recording) with Dr. Noel where she presented her research/processes in the field of critical design thinking with an emphasis on emancipatory process. 
     
    Book Recommendations
    Design Social Change: Take Action, Work toward Equity, and Challenge the Status Quo by Lesley-Ann Noel
    The Little Book of Designer's Existential Crises, by Emmanuel Tsekleves and Lesley-Ann Noel
    The Black Experience in Design: Identity, Expression & Reflection, by Anne H. Berry (Edito

    • 37 min
    Radical Participatory Design + Relationships in Complex Systems Inclusive Design with Victor Udoewa — DT101 E127

    Radical Participatory Design + Relationships in Complex Systems Inclusive Design with Victor Udoewa — DT101 E127

    Victor Udoewa works in the Office of Public Health Data Surveillance and Technology at the CDC. Previously, he worked at the Small Business Innovation Research and Small Business Technology Transfer programs at NASA, as well as at 18F and Google. We talk about his journey into design and leadership, the role of design in the civic space, radical participatory design, and orchestrating relationships in complex systems.
    Listen to learn about:
    >> Civic design and social impact design
    >> Radical participatory design and working with the people and communities you’re serving
    >> The effect of relationships on systems
    >> The fallacy of problem solving
    Our Guest
    Victor Udoewa works in the Office of Public Health Data, Surveillance, and Technology (OPHDST) at the CDC. He previously served as CTO, CXO, and Service Design Lead of the Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs at NASA. He was the Director of Strategy at 18F, a civic consultancy for the federal government inside the federal government. He led the digital strategy practice and served as a designer and strategist on projects. Previously, as a Global Education Instructional Designer and Training Development Specialist at Google, he designed learning products and services for people in low-to-middle-income countries around the world.
    Show Highlights
    [01:07] Victor started out in aerospace engineering, building computer models.
    [03:44] How one summer in El Salvador working on composting latrines changed everything.
    [06:05] Wanting his work to make a positive difference.
    [06:22] Becoming a science and technology policy advisor for the government.
    [06:38] Moving to the UK and designing educational products and services focused around literacy.
    [06:57] Coming back to government work as a civic designer and innovator.
    [08:39] Civic design and designing for social impact.
    [09:19] Much of the work of the U.S. government is done by contractors.
    [10:11] Civic work has numerous challenges. You must be prepared for that struggle.
    [12:30] Victor talks about finding and working with good people.
    [15:02] Why Victor uses the term radical participatory design to describe what he does.
    [16:19] The three main characteristics of the projects Victor works on.
    [17:08] Why the choice of facilitator is so important.
    [17:48] Professional designers can underestimate the skills and expertise of the community they are working with.
    [18:57] The process Victor uses to help community members feel comfortable with leading and facilitating.
    [21:45] Shifting from problem- and need-based methodologies to asset- and place-based methodologies.
    [23:30] Victor talks about a community he’s working with to create a socially-equitable and racially-just Parent-Teacher Association.
    [23:42] The Sustained Dialogue methodology.
    [26:53] The correlation between poverty and the absence of healthy relationships.
    [27:50] How Victor defines poverty.
    [28:56] A Miro Moment.
    [32:18] The effect of relationships on the design space and beyond.
    [36:41] Viewing school as a service.
    [40:16] Going beyond human needs.
    [42:17] How might we create environments that facilitate learning well?
    [44:39] Making a shift from student-centered to student-led.
    [45:29] Building innovation and flexibility into institutions.
    [47:24] “The end of solutions.”
    [49:44] Solving is not “one and done,” especially when working with complex systems.
    [52:50] Books and resources Victor recommends.
    [58:01] Dawan talks about Victor’s article, Radical Participatory Design (link is below).


    Links
    Victor on LinkedIn
    Victor on the Federation of American Scientists
    Victor on ResearchGate
    Victor on the Service Design Network
    Control the Room: Victor Udoewa: Giving Up Power In Your Space
    Guest Lecture - Dr Victor Udoewa - Participatory Design: A Digital Literacy Case Study | UMD iSchool
    Relating Systems Thinking and Design
    Association for Community Des

    • 59 min

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