Responsive Lab Podcast

Virtuous Software
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Welcome to The Responsive Lab, presented by Virtuous. In this podcast, we're exploring how nonprofits leverage technology to deepen donor engagement. Join us in the lab as we mix innovation with impact, tackling challenges and discovering new possibilities for the nonprofit sector.

  1. EP 84: Building Sustained Giving Through Human Connection and Technology with Chris Larson

    HACE 4 DÍAS

    EP 84: Building Sustained Giving Through Human Connection and Technology with Chris Larson

    In this episode of The Responsive Lab, Carly and Scott sit down with Chris Larson, President & CEO at Ligonier Ministries. Chris has been with Ligonier since 2004, directing all strategic outreach initiatives and overseeing daily ministry operations through significant growth and leadership transitions. You'll hear about:* Why monthly sustainers became the backbone of Ligonier's 55-year mission* How to create "beautiful reciprocity" where donors benefit from the org they support* Balancing investment in younger donors while honoring longtime supporters* Using AI and technology as force multipliers for human relationship building* How to navigate the K-shaped economy without compromising donor relationships* Why fundraising conversations should focus on alignment rather than guilt Links from the episode:* Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrislarson73/* Learn more about Ligonier Ministries: https://www.ligonier.org/ Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    29 min
  2. EP 83: Turning Program Metrics Into Fundraising Fuel with Chris Palombo

    HACE 6 DÍAS

    EP 83: Turning Program Metrics Into Fundraising Fuel with Chris Palombo

    In this episode of The Responsive Lab, Carly and Scott sit down with Chris Palombo, President and CEO of MAP International. Chris leads the organization that serves as the global relief valve for surplus healthcare products, shipping $1.26 billion in medicines and medical supplies to 100 nations annually. His core belief? Nonprofits must speak four distinct languages to demonstrate true impact: heart, finance, medical outcomes, and operational efficiency. You'll hear about:* The four tribes every nonprofit must serve and how to speak their different languages* Why heart stories remain important but can't stand alone in today's accountability landscape* Why transparency should include both successes and the hard realities of nonprofit work* How technology is improving data collection capabilities in developing countries* Building credibility through industry partnerships, accreditation, and codes of conduct Chris shares vivid examples of measuring blood pressure in Sierra Leone villages and implementing electronic medical records in Honduras shrimp farming communities. He demonstrates how sophisticated nonprofits can maintain heart-centered storytelling while building the systems and metrics that demonstrate genuine impact. Links from the episode:* Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrispalombo/* Learn more about MAP International: https://www.map.org/ Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    36 min
  3. EP 82: Building Diversified Donor Portfolios with Audrey Cooper

    27 ABR

    EP 82: Building Diversified Donor Portfolios with Audrey Cooper

    In this episode of The Responsive Lab, Carly and Scott sit down with Audrey Cooper, Associate Director of Philanthropy at Evidence Action. Audrey brings 10 years of nonprofit development experience across social services and international development, and has helped Evidence Action scale from its 2013 founding to raising over $60 million annually.  You'll hear about: Why donor portfolio concentration becomes dangerous and what the moment of recognition usually looks likeHow to make strategic first moves when diversifying revenue streams without spreading your team too thinBuilding the case for unrestricted giving in ways that build trust rather than create donor hesitationEvidence Action's four-category framework for deploying unrestricted donor investmentsWhy data and story are mutually reinforcing rather than competing approaches to donor communicationThe power of "fundraising sprints" to focus on just a few priorities and follow them through completelyHow boldness in sharing impact creates collaborative donor relationships that feel more like partnershipsLinks from the episode:* Connect with Audrey on LinkedIn: https://www.linkedin.com/in/audreymcooper/* Learn more about Evidence Action: https://www.evidenceaction.org/ Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    26 min
  4. EP 81: How Nonprofits Can Use LinkedIn to Find and Cultivate New Donors with Randy Molland

    14 ABR

    EP 81: How Nonprofits Can Use LinkedIn to Find and Cultivate New Donors with Randy Molland

    In this episode of The Responsive Lab, Carly and Scott sit down with Randy Molland, Founder and Chief Giving Officer at Impact Circle. Randy spent years building businesses as an entrepreneur before a trip to an orphanage in Mexico shifted his focus entirely.  Since then, he's built a career around one specific gap: helping nonprofits build real relationships with the business community. His core belief? The people with money to give are already on LinkedIn, and most nonprofits aren't showing up. You'll hear about: Why only 43% of nonprofits use LinkedIn and what that gap means for organizations willing to show upHow Randy reframes LinkedIn as a Chamber of Commerce, not a job boardThe outreach approach that separates genuine connection from marketing spamWhy funders fund people, not organizations, and how that should shape your LinkedIn presenceHow to use LinkedIn to find sector-aligned donors and partners at any scale, local or nationalThree real success stories showing what's possible in the first weeks of using this approachHow to think about personal profiles versus org pages and how much posting actually mattersConnect with Randy on LinkedIn: https://www.linkedin.com/in/randymolland/Learn more about Impact Circle: https://impactcircle.network/ Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    33 min
  5. EP 80: Building Healthy Nonprofit Cultures That Fight Burnout with Dr. Jeff McGee

    2 ABR

    EP 80: Building Healthy Nonprofit Cultures That Fight Burnout with Dr. Jeff McGee

    In this episode of The Responsive Lab, Carly and Scott sit down with Dr. Jeff McGee, a leadership and organizational culture strategist and creator of the Triple Loop Leadership framework. Dr. McGee has worked in nonprofits from frontline staff to executive leadership for over a decade and now coaches organizations nationwide on building healthy cultures and managing AI adoption. You'll hear about:* Why lack of honest communication creates quiet disengagement and an "us versus them" mentality between leadership and staff* The key to retention: making staff feel valued, respected, and truly part of the mission they serve* Three major challenges nonprofits face when introducing AI: ethics and privacy concerns, mixed readiness levels, and treating AI as threat versus efficiency tool* How to frame AI as a relationship-building enabler rather than job replacement in the service-oriented nonprofit sector* Using mentorship programs to bridge generational gaps when implementing new technology like AI* Why effective AI adoption is really about strong change management that includes voices from every organizational level Links from the episode:* Connect with Dr. Jeff McGee on LinkedIn: https://www.linkedin.com/in/dr-jeff-mcgee-38185468/* Learn more about Cross-Cultural Dynamics: www.ccdynamics.org* Get Dr. McGee's book "Reimagining Learning: The Power of Triple Loop Leadership": Order Here* Email Dr. McGee: jmcgee@ccdynamics.org Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    27 min
  6. EP 79: Building AI-Powered Major Gift Programs That Don't Lose the Human Touch with Griff Bohm

    25 MAR

    EP 79: Building AI-Powered Major Gift Programs That Don't Lose the Human Touch with Griff Bohm

    In this episode of The Responsive Lab, Carly and Scott sit down with Griff Bohm. As one of the founders of Momentum, an AI-powered donor engagement platform for mid-level & major gifts, Griff brings unique insights into how artificial intelligence can transform fundraising without losing the human connection that drives giving. You'll hear about:• Starting with problems instead of solutions when adopting AI tools• Building major gift programs that leverage technology to create more donor time• Understanding why major giving continues to grow as a percentage of overall fundraising• Recognizing donor expectations for personalized, impact-focused communication• Preparing teams for an AI-enhanced fundraising future• Identifying practical AI applications that remove friction from daily work• Creating systems that amplify relationship-building rather than replace it Links:Connect with Griff: https://www.linkedin.com/in/griffinbohm/Learn more about Momentum: https://virtuous.org/momentum/ Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at https://virtuous.org/.

    32 min
  7. EP 78: Building a Loyalty Program That Celebrates Every Gift with Carly Plate and Dominika McLean

    19 MAR

    EP 78: Building a Loyalty Program That Celebrates Every Gift with Carly Plate and Dominika McLean

    In this episode of The Responsive Lab, Carly and Scott sit down with Carly Plate and Dominika McLean from the University of South Florida to talk about building a consecutive giving recognition program that celebrates loyalty over gift size. Their core belief? The donor who gives $25 every year for 30 years deserves just as much recognition as someone who writes one large check. You'll hear about: Why USF created Loyalty Herd to close the gap between major giving programs and unrecognized lower-level consecutive donorsHow the program defines eligibility: any dollar amount, three or more consecutive fiscal yearsHow USF scaled stewardship across 20,000 donors using milestone touch points, in-house design, and creative campus partnershipsWhy they chose not to offer a buyback option, and how that decision strengthened the program's intentHow to approach data, communications, and development teams before launching a program like thisThe real ROI of recognizing giving behavior over giving amountPractical advice for teams with small budgets who want to start something meaningful nowLinks from the episode: Connect with Carly on LinkedIn: https://www.linkedin.com/in/carly-plate-a8373b2b/Connect with Dominika on LinkedIn: https://www.linkedin.com/in/dominikamclean/Learn more about the USF Foundation: https://giving.usf.edu/about/about-usf-foundationLooking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    33 min
  8. EP 77: Building a Donor Strategy That Honors Every Gift with Dean Axelrod

    10 MAR

    EP 77: Building a Donor Strategy That Honors Every Gift with Dean Axelrod

    In this episode of The Responsive Lab, Carly and Scott sit down with Dean Axelrod, Vice President of Partnerships and Philanthropy at Direct Relief. Dean's career has spanned business, law, and financial services. But the common thread? Helping people and organizations succeed. His core belief? If someone is giving all they have to give, they're a major donor. No matter the dollar amount. You'll hear about: Why Direct Relief moved away from traditional major donor definitionsHow to build a stewardship philosophy rooted in gratitude and impactThe balance between thanking donors and confidently making asksHow to use technology to scale personalization without losing the human touchWhy hiring for culture fit matters more than hiring fastHow to prepare for the future of fundraising in an era of rapid changeDean also shares why every communication should carry value to the donor, not just value to the organization. And why confidence in asking comes from laying the relational groundwork first. Links from the episode: Connect with Dean on LinkedIn: https://www.linkedin.com/in/dean-axelrod-mba-jd-bb010071/Learn more about Direct Relief: https://www.directrelief.org/Looking for technology that helps you build deeper donor relationships with less work from your team? Learn more at virtuous.org.

    37 min
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Welcome to The Responsive Lab, presented by Virtuous. In this podcast, we're exploring how nonprofits leverage technology to deepen donor engagement. Join us in the lab as we mix innovation with impact, tackling challenges and discovering new possibilities for the nonprofit sector.

Información

  • Creador
    Virtuous Software
  • Años de actividad
    2018 - 2026
  • Episodios
    182
  • Clasificación
    Apto
  • Copyright
    © 2026 Responsive Lab Podcast Virtuous Software
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    Responsive Lab Podcast

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