Connecting the Dots Skip Steward

Chris is a co-author of three Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous Improvement " , " The Essence of Excellence " and “Why Bother?” . He edited the Shingo Institute book “Enterprise Alignment and Results” and is a Shingo Institute Faculty Fellow, master trainer and examiner. 
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Jake Lancaster is the Chief Medical Information Officer
(CMIO) for Baptist Memorial Health Care Corporation and Chief Medical Officer
for the Baptist Medical Group. He also continues to practice as a part-time internist for the Baptist Medical Group (BMG).
Dr. Lancaster completed his undergraduate degree in physics
at the University of Mississippi and Sally McDonald Barksdale Honors College,
where he was inducted into the Phi Beta Kappa honor society. He earned his medical
degree at the University of Mississippi, where he served as student body
president and was inducted into the medical honor society Alpha Omega Alpha. He
then went on to complete an internal medicine residency at the University of
Alabama at Birmingham, where he simultaneously completed a Master of Science in
Healthcare Administration from the UAB School of Health Related Professions.
After residency, he pursued a fellowship in the field of
Clinical Informatics at Vanderbilt University Medical Center and earned an
additional Master’s degree in Applied Clinical Informatics from Vanderbilt
University. After completing fellowship, he went on to be the Chief Medical
Information Officer at West Tennessee Healthcare in Jackson, TN, where he practiced
as an outpatient internal medicine physician and hospitalist.
He is board certified in internal medicine through the
American Board of Internal Medicine and clinical informatics through the
American Board of Preventive Medicine. He is a member of the American College
of Physicians and the American Medical Informatics Association. He is also a
Fellow of the American Medical Informatics Association and the author of the
book “The Matter of Medicine.”
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Richard is a UK born Australian who has spent 40 years working globally on Business Improvement across Retail, Supply Chain, Telco, Banking and Education sectors. 
 
From this career there emerged a single thread of learning which was so consistent and so impactful that Richard felt compelled to pull it out, capture and share it. The resulting book places Key Behaviour Indicators (KBI's) at the center of an organization’s ability to achieve genuine high performance and move towards a target Culture.
 
KBIs are not KPIs for people, they open a window into the Mindset of your organization.  They tell you if your Culture is real or dead on a meeting room poster. 
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Robert “Cujo” Teschner is a combat veteran. He’s a former F-15 “Eagle” instructor at the prestigious U.S. Air Force Weapons school—the Air Force “Top Gun” program. He’s also a former F-22 “Raptor” fighter squadron commander, having commanded one of America’s precious few operational F-22 fighter squadrons.
 
During his time teaching at the Weapons School, Cujo served as the U.S. Air Force’s Subject Matter Expert on the practice of team accountability. His published work from that time is still in use throughout the Air Force today. Specifically, Cujo authored “The Vocabulary of the Debrief” and helped mold the Methodology of the Debrief, defining the language and accountability practices that the Air Force uses to the present day.
A 1995 distinguished military graduate of the Air Force Academy and a 2013 distinguished graduate of the National War College, Cujo retired from the Air Force in December 2015, achieving the rank of full Colonel. But because of a battle with colorectal cancer, Cujo and his family decided to retire from the Air Force early. Team Teschner’s ambition was to focus on Cujo’s health and to accommodate the fact that his body was largely broken. This led to Cujo’s introduction to entrepreneurship.
Back when he was teaching at the Weapons School, Cujo believed that the principles he was teaching applied to a much wider audience. In fact, as Cujo started to refine and update the Accountability practices he would teach for the entirety of his time at the Weapons School, he also started thinking about translating those principles to business. Once cancer forced him to give up his ability to fly high-performance fighter aircraft, he pivoted to teaching businesses the principles that allow all teams to thrive in disruption. And he’s never looked back.
Cujo is now the founder and CEO of VMax Group, an international leadership training company. He is also the national bestselling author of Debrief to Win: How America’s Top Guns Practice Accountable Leadership … and How You Can, Too! His second book, Aiming Higher: A Journey Through Military Aviation Leadership also immediately went to #1 on the Amazon bestseller list. Cujo has built his growing company from scratch, and everyone in the company is committed to the company’s purpose: To teach and inspire real teamwork so that teams thrive in disruption and keep our economy strong.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Billy Ray Taylor is the CEO of LinkedXL and author of “The Winning Link“. Billy previously worked at Goodyear Tire and Rubber Company for 30 years; starting off on the plant floor and retiring as Global Head of Diversity and Inclusion and Executive Director of Commercial, Off Highway, and Support Manufacturing North America.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Korby Miller, MS, CPXP
Vice President of Experience, Safety and Quality Operations
Prisma Health
Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a
decade of progressive leadership at some of the largest health systems in the nation.
Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma
Health – the largest health system in South Carolina, serving 1.5 million distinct patients
with 18 acute and specialty hospitals and one of the nation’s largest medical groups.
Korby has developed and implemented patient experience systems at scale that have led to
industry-leading improvement and sustained outcomes across the continuum of care. Most
notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an
improvement of nearly 30 percentile ranking points during the height of the pandemic when
national performance was declining and hospital performance has improved 3x the amount
of the national average. She also leads Prisma Health’s total learning and improvement
system, the Pulse Program, that enables all team members to manage all domains of
outcomes within their daily work. Over the past year, Prisma Health has achieved
significant improvement in experience, safety, quality and cost, while also improving team
member engagement.
Korby has an extensive coaching and performance improvement background influencing
work design. She has authored work on provider-nurse rounding practices and their impact
on safety and experience outcomes. Korby fundamentally believes in two core tenants –
that experience leads to trust and trust leads to better health outcomes, and that work
should be designed with teams and patients, not for them. She is deeply committed to
streamlining the work of experience, safety and quality by designing workflows from the
front-line and patient perspectives.
Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain
Health in its fully integrated model for managing safety, quality and experience functions.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.