Command Control Power: Apple Tech Support & Business Talk Jerry Zigmont

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference!
Topics:
Adam Engst delivered a thought provoking presentation about AI.
A great list of patrons, friends, and fellow consultants were at the conference this year.
We reflect on the overall conference experience and the parts we loved the most.
Smaller conferences offer a more intimate experience.
Sam had the opportunity to present at ACES this year and he discusses how we are always learning.
He opened the kimono so to speak to get into his billing practices over the years.
“Don’t negotiate against yourself” - Joe Saponare
Brian Lattanzio and Omar Elshamy came to represent Apple, as well as offer a custom training.
Jerry will be at the next one, as long as it’s “east of the Mississippi”.

The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

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Topics:
Day in the Life: We talk busy schedules and naps on trains.
Joe talks about his concert adventures and the power of naps.
One of Joe’s client has an issue with the mail preview pane.
Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange.
The ongoing debate (or is it?): PCs are for Business, Mac computers for home?
Navigating Calendly's features and scheduling challenges.
Vendor Venting: A deep dive into Adobe's licensing woes.
27:39 A Personal Touch: From Breakfast in Queens to Veterinary Ventures
Working with both Google and Microsoft.
A Shoutout to our newest VIP Supporters - Cirrus Partners!
Check out the merch shop!
Evaluating the Key Smart Card.
Jerry recommends an Amazon Prime show called Clarkson’s Farm.





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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience, synthesizing information, and how being seasoned professionals can give them an edge. Shelley also touches on the significance of having a constructive influence beyond just technical assistance and the importance of diversity and amplification in the workplace. The conversation is peppered with personal anecdotes, professional advice, and Shelley’s outlook on the future of her career.
We talk a bit about Shelley's journey and her training days.
There is an art in being an extrovert and engaging with audiences
Shelley talks about transitioning from Wheelwrights to DBQ Technology
Navigating the Pandemic: Adapting to remote work and training
She discusses the challenges and strategies of closing a business
Vendor relationships and the intricacies of business closure can be a tough road
We discuss building trust and demonstrating motives in business
Jerry has questions about navigating age and experience in the consulting world
This leads us down a path to gender bias in our field
Shelley talks about the power of amplification
People say things that are indicators as to who they are. Pay attention to those queues
t may be uncomfortable to do so, but it is key to find ways to make someone aware of something they said
You may not feel like your comment will matter, but you could be one of many that triggers change
Progress, improvement, relief is important for people
The Role of Technology Professionals in Social Change
Concluding Thoughts on Ageism and Future Conversations
Shelley was hoping to get into her favorite conversation like the Hold Harmless clause, which means we will have to have her back on again!
Check out http://commandcontrolpower.com/dbqtech for Command Control Power merchandise