OPERATORS

OPERATORS

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.

  1. 2 DAYS AGO

    From Grand Slams to Flatlines: Inside the Operator Playbook for Surviving Stalled Growth

    “What do you do when you stop winning?” In this episode, Sean and Matt drop the highlight reel and talk candidly about what it actually feels like when a once high-flying brand stalls, hits flat revenue, or even starts shrinking. They unpack why every business has a “natural size,” why top-line obsession is the laziest definition of winning, and how to think more clearly about margin compression, momentum, and your own financial security as a founder. From redefining success beyond horsepower-style revenue numbers, to product, channel, and positioning pivots, to doing the brutal “Fog of War” cuts instead of slow bleeding out, this is a tactical, psychologically honest roadmap for operators trying to diagnose stalled growth and decide whether to push for the next level or intentionally right-size the business and finally take money off the table. Chapters 00:00 – Cold open: what it feels like when winning stops 02:20 – Why this episode matters: growth stalls, failure, and the messy middle 04:06 – Defining “winning”: growth vs profit, lifestyle, and the natural size of a business 07:18 – Survival first: financial security, changing goals, and evolving definitions of success 12:51 – Diagnosing stalled growth: macro forces, misalignment, and internal blind spots 17:42 – Tactical vs strategic stalls: product, category limits, and being in the wrong vehicle 23:48 – Playing by the rules of the game: CAC, channels, and market realities 33:13 – Diversification as defense: why building on rented land is dangerous 39:00 – When winning tactics stop working: SEO hits, waves crashing, and preparing for stall-outs 44:00 – Operating paranoid: assuming stalls, diversifying early, and the tradeoff of leaving money on the table 50:00 – Changing the business: adding new product lines, multiple business units, and hedging inside your own brand 56:00 – Rented land warning: Facebook media, platform dependency, and why omnichannel is non-negotiable Powered By Fulfil.io https://bit.ly/3pAp2vu The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam https://www.northbeam.io/ Richpanel https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc Saras https://bit.ly/9OP-Ytdesc Rivo https://www.rivo.io/operators Subscribe Subscribe to The Marketing Operators Podcast: https://www.youtube.com/@MarketingOperators Subscribe to The Finance Operators: https://www.youtube.com/@FinanceOperators FOPS — Sign up to the 9 Operators newsletter: https://9operators.com/

    1h 4m
  2. 24/12/2025

    E145: From Affiliate Hustler to Hydration Empire: Inside Instant Hydration’s Growth Engine

    “You make your money on the customer, not the acquisition.” In this episode, Sean sits down with Jordan, the media-buyer-turned-founder behind Instant Hydration, to unpack how he went from affiliate marketer—only eating what he killed—to helping scale multiple 8‑figure CPG brands into 9‑figure powerhouses using Meta ads, tight payback models, and a true growth engine mindset. They talk about why red‑ocean markets like electrolytes are actually a signal of demand, how to think about LTV, subscriptions and time-to-second-purchase, what really happens when a founder tries to steal your team, and the wild IP and trademark journey that led to the Instant Hydration brand.Chapters:00:00 – Cold open: “You make your money on the customer, not the acquisition”02:40 – Jordan’s story: from almost-lawyer to Facebook affiliate marketer15:30 – Scaling 8‑figure CPG brands to 9‑figures with Meta ads28:10 – Why consumables, LTV and payback periods win over “one-and-done” products41:45 – The Instant Hydration origin story and trademark/IP battle55:20 – Building a true growth engine: subscriptions, email/SMS, and sending it on ad spendPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://bit.ly/9OP-YtdescRivo.https://www.rivo.io/operatorsSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

    1h 9m
  3. 17/12/2025

    E144: Do smaller teams = bigger wins?

    The operators discuss the critical balance between executing a high-stakes Q4 and planning for the upcoming fiscal year. They debate structured versus unstructured planning methodologies, with Sean and Matt favoring quarterly rocks and 18-month outlooks, while Jason relies on continuous, fluid strategic discussions driven by financial models. The conversation covers the specific role of the CEO during peak season, moving from the field to the budget office, and how to identify non-obvious growth levers like sweepstakes or wholesale expansion to diversify revenue. Finally, they compare internal communication frameworks, specifically contrasting Ridge's unique company-wide daily standups with more traditional departmental leadership cadences. Chapters: 00:00:00 - Introduction 00:02:17 - Managing Q4 Anxiety 00:16:05 - Annual Planning Timelines 00:27:12 - Prioritizing Strategic Bets 00:38:09 - Choosing Growth Levers 00:52:34 - Meeting Rhythms & Standups Powered By: Fulfil.io. https://bit.ly/3pAp2vu The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam. https://www.northbeam.io/ Richpanel. https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc Saras. https://bit.ly/9OP-Ytdesc Rivo. https://www.rivo.io/operators Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

    1h 4m
  4. 26/11/2025

    E141: Cash Flow Keeps Us Rich

    In this episode, the operators discuss the financial realities of scaling an e-commerce brand, discussing the discipline required to manage cash flow and the strategic decision-making behind reinvesting profits versus taking distributions. They explore the critical timeline for when a business can realistically generate free cash flow, debating the merits of allocating capital toward inventory, product development or team expansion. The conversation also covers advanced financial strategies like dividend recaps, the "Rule of 40" for measuring growth against profitability, and personal approaches to managing wealth and generational assets once liquidity is achieved. Chapters: 00:00:00 - Introduction 00:02:48 - Managing Cash Flow and Reinvesting for Growth 00:25:53 - Using Debt and Dividend Recaps for Liquidity 00:39:31 - Determining Cash Targets and EBITDA Margins 00:53:18 - Managing Personal Wealth and Generational Assets 01:05:30 - Understanding the Rule of 40 and P&L Mechanics Powered By: Fulfil.io. https://bit.ly/3pAp2vu The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam. https://www.northbeam.io/ Postscript. https://postscript.io/ Richpanel. https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc Saras. https://bit.ly/9OP-Ytdesc Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

    1h 19m

About

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.

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