Imagine This...

Take a trip into the future that will challenge the way you think and act today. In each episode, BCG's Patricia Sabga and her AI co-host GENE delve into disruptive scenarios that could define the coming decades. BCG experts join the conversation, probing the possibilities and implications for leaders. Human and machine work together to explore the very real actions CEOs could take today to prepare. This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

  1. Will You Buy a Car from a Chatbot?

    1 DAY AGO

    Will You Buy a Car from a Chatbot?

    Sponsored and boosted content is a reality of web searches these days, making it harder for consumers to find agnostic product recommendations. Consumers who want to cut to the chase will increasingly use LLMs. Chatbots can quickly comb the web to help consumers research products and serve up recommendations that fit personal needs and tastes. BCG’s Andrej Levin explores how consumers will use LLMs to transform the car buying experience and how CEOs across industries can position their companies to thrive in this burgeoning AI-enabled consumer journey.    Learn More:  Andrej Levin: https://on.bcg.com/4nSUluo  BGC’s Latest Thinking on Automotive: https://on.bcg.com/4mYjenj  Will AI Become the Best Car Sales Advisor?: https://on.bcg.com/46Na1cy Chapters  00:00-02:38 The scenario: AI reinvents how consumers shop  02:39-04:00 How are people already shopping for cars with AI?  04:01-05:20 How will information reach consumers using LLMs to buy cars?  05:21-08:04 Who controls the information LLMs access?  08:05-09:41 What happens to brands that lag behind?  09:42-11:07 What happens to customer loyalty?  11:08-13:12 How can auto manufacturers approach regional differences?  13:13-14:23 How will LLMs merge with the web and traditional search?  14:24-17:18 Will your car sensors help serve up recommendations?  17:19-19:43 How can AI improve financing in car buying?  19:44-20:15 Bill and GENE teaser  20:16-22:38 How can AI assist with everyday purchases?  22:39-24:53 Can retail shopping experiences compete with LLMs?  24:54-26:00 Will mass market brands break down?  26:01-27:32 Who will be in control of consumers’ data?  27:33-29:20 Will sponsored content find its way to chatbots?  29:21-31:46 How can business leaders ensure their product shows up in LLMs?  31:47-32:33 What could disrupt this future?  32:34-33:34 What no-regret move could CEOs make now to prepare?  33:35-36:36 Bill and GENE: How to become visible in LLM search  36:37-37:20 Outro This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

    37 min
  2. AI Agents and the 'Everywhere All at Once' Sales Team

    17 SEPT

    AI Agents and the 'Everywhere All at Once' Sales Team

    Too often, a company’s sales strategy is limited by finite resources. Even the largest multinational corporations have to make tough decisions about where to deploy their sales teams. But as they grow more sophisticated, AI agents are expected to be capable of reaching and interacting with not only your largest and most valuable clients and customers, but also small businesses most sales teams simply didn’t have the bandwidth to engage before. BCG’s Phillip Andersen examines the potential of AI-driven sales teams and imagines how AI-agents might even negotiate simple transactions with each other.    Learn More:  Phillip Andersen: https://on.bcg.com/46plrlt  BCG’s Latest Thinking on Marketing and Sales: https://on.bcg.com/47L7ZKR  A Bold AI Ambition for B2B Marketing, Sales, and Service: https://on.bcg.com/3VVCNBi  How to Accelerate the GenAI Revolution in Sales: http://on.bcg.com/42zfEZb  Chapters:  00:00-02:13The scenario: AI sales agents of the future  02:14-03:02 How do sales teams currently prioritize where to put their resources?  03:03-03:46 How are most sales teams using AI right now  03:47- 06:09 What have we learned from AI already being used in customer service?  06:10-08:40 What doors will AI agents open for sales teams that are currently closed to them?  08:41- 11:08 What would AI outreach look like in the future?  11:09-12:56 What is the role of humans when AI agents are making deals?  12:57-13:24 Short break  13:25-16:13 How to use AI agents to build relationships with valued clients  16:14- 17:47 Who owns the “redline”?  17:48-19:43 How will junior members of the team grow their skills?  19:44-22:16 How can AI help junior members grow their skills?  22:17-23:38 What kind of skills will humans need to succeed when they're augmented by AI agents?  23:39-25:47 What will it look like when two AI agents interact with each other?  25:48-27:50 How will AI agents gained trust of customers?  27:51-29:25 What could disrupt this path to the future?  29:26-31:45 No regret moves for CEOs  31:46-35:23 Bill and GENE: A hypothetical conversation between two AI agents.  35:24-36:08 Outro  This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

    36 min

About

Take a trip into the future that will challenge the way you think and act today. In each episode, BCG's Patricia Sabga and her AI co-host GENE delve into disruptive scenarios that could define the coming decades. BCG experts join the conversation, probing the possibilities and implications for leaders. Human and machine work together to explore the very real actions CEOs could take today to prepare. This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

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