ChatGTM

Michael Beck

The ChatGTM Podcast by Inc Tank GTM

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  1. ChatGTM S2 Ep5: Toni Ronayne ~ The C-Society

    VOR 6 TAGEN

    ChatGTM S2 Ep5: Toni Ronayne ~ The C-Society

    🎙️ Podcast Spotlight: ChatGTM Podcast S2 Ep 5: Toni Ronayne on Leadership, Fractional Roles & CommunityWe had the pleasure of speaking with Toni Ronayne about her journey from corporate leadership to founding her own company, The C Society. The conversation dives into the shifts, insights, and strategies shaping modern hospitality leadership.✨ Key Themes:• Embracing change & validation• Early career leadership lessons• The rise & impact of fractional leadership• Community building & mentorship in hospitality• Unique pressures for women in leadership• Momentum, cross-pollination & setting up fractional leaders for success💡 Top Takeaways:• Hospitality leadership: Navigating dynamic change & priorities• Fractional leadership: Essential in times of transformation• Community building: Finding your tribe & fostering connections• Validation & timing: Knowing when to pivot & embrace new opportunities🕒 Episode Chapters:• 00:00 – NRF Highlights & Introduction• 05:57 – Early Career & Leadership Lessons• 14:00 – Rise of Fractional Leadership• 20:54 – Community Building & Transition to C Society• 27:16 – Embracing Change & Validation• 33:27 – Unique Pressures for Women in Hospitality Leadership• 39:03 – Setting Up Fractional Leaders for SuccessToni’s insights remind us that leadership isn’t just about title, it’s about momentum, community, and impact. #Leadership #FractionalLeadership #Hospitality #CommunityBuilding#Mentorship #CareerTransition

    50 Min.
  2. ChatGTM S2 Ep:4 Jason Riggs ~ Audivi AI

    27. JAN.

    ChatGTM S2 Ep:4 Jason Riggs ~ Audivi AI

    The conversation covers the impact of AI on the QSR industry, focusing on decision-making, operational efficiency, and staff experience. It also delves into the challenges and benefits of AI adoption, particularly in the context of product leadership and operational dynamics within the QSR industry. The conversation covers the importance of challenging AI models, the process of pivoting in product development, the future of drive-through technology, the significance of customer satisfaction, the role of customer obsession in product leadership, and the need for clarity in AI adoption. Each chapter delves into these themes, providing valuable insights and perspectives from the speakers. Takeaways AI as a Decision-Making ToolImpact of AI on QSR Industry AI models should be challengedPivoting in product developmentThe future of drive-through technologyThe importance of customer satisfactionCustomer obsession in product leadershipThe need for clarity in AI adoption Chapters 00:00 Introduction and Event Discussion05:28 AI in QSR Industry14:30 Impact of AI on QSR Staff and Operations19:37 New Bottleneck in AI Adoption25:06 Pivoting in Product Development31:36 Customer Satisfaction and Obsession40:50 AI Tools and Product Mistakes

    45 Min.
  3. ChatGTM S2 Ep3: Jim Knight ~ Keynote Speaker, Culture Catalyst & Author of "Culture the Rocks"

    20. JAN.

    ChatGTM S2 Ep3: Jim Knight ~ Keynote Speaker, Culture Catalyst & Author of "Culture the Rocks"

    The conversation delves into the influence of Jim Knight, the impact of culture on business success, Jim Knight's career journey and focus on culture, the power of one in sparking change, the role of leadership in organizational culture, encouraging innovation and risk-taking, the shift towards personal branding and employee engagement, and the importance of personalization in customer experience. The conversation covers Jim Knight's journey from a middle school teacher to a promoter of change and impact. It delves into the trajectory of change, resilience, and identifying key areas of change. It also explores unique experiences, lessons of gratitude, and the influence of speaking engagements. Takeaways Culture as the Terroir of BusinessThe Primacy of Personalization in Customer Experience Embracing changeFostering internal content creators Chapters 00:00 The Importance of Personalization in Customer Experience42:22 Creating Impact Through Change Management48:21 The Hard Rock Vault57:29 Speaking Engagements and Impact

    52 Min.
  4. ChatGTM S2 Ep2: Joseph Szala ~ Author of Quiet Killers

    13. JAN.

    ChatGTM S2 Ep2: Joseph Szala ~ Author of Quiet Killers

    In this episode, Joseph Szala discusses the concept of 'Quiet Killers' and how it relates to the challenges faced by restaurant brands. He shares insights on the patterns and frustrations that led to the development of his book, as well as the allure of bad ideas and the fallacy of the marketing funnel. Joseph emphasizes the importance of blaming systems, not people, and addresses the resistance to change in the industry. The conversation delves into the challenges of challenging beliefs, the importance of daily rituals, creating a safe space for risk-taking, collaboration and clarity, implementing frameworks and simplicity, addressing the funnel and emerging brands, prioritizing and aligning goals, the importance of digital experience, recognizing organizational health, identifying underlying issues, the desired outcome of reading Quiet Killers, key questions for leaders, and encouraging random acts of kindness. Takeaways Patterns and frustrations led to the development of 'Quiet Killers'The allure of bad ideas and the fallacy of the marketing funnel are key challenges in the industry. Daily rituals are essential for identifying and addressing 'Quiet Killers' in business.Creating a safe space for risk-taking and collaboration leads to organizational health and success. Chapters 00:00 Uncovering Quiet Killers06:00 The Allure of Bad Ideas10:52 The Marketing Funnel Fallacy17:03 Blaming Systems, Not People22:20 The Challenge of Challenging Beliefs28:33 Prioritizing and Aligning Goals36:57 Identifying Underlying Issues42:44 Key Questions for Leaders

    46 Min.
  5. ChatGTM S2 Ep1: Bill Aseere ~ Whit's Frozen Custard

    7. JAN.

    ChatGTM S2 Ep1: Bill Aseere ~ Whit's Frozen Custard

    The conversation covers the journey of Bill Assyri, the owner of Wits frozen custard, from his background in the restaurant industry to the acquisition of Wits and the subsequent growth of the business. It delves into the importance of trust, teamwork, and leadership decisions, as well as the innovation in technology and the relationship with franchisees. The conversation covers the challenges and strategies of balancing technology and people in the restaurant industry, as well as the growth and expansion plans of a franchise. It delves into the importance of customer experience, staffing, culture, and the franchisee journey, along with the integration of technology and vendor selection. The discussion also highlights the significance of work ethic and success in the industry. Takeaways Franchise AcquisitionBusiness Growth Balancing tech and peopleGrowth and expansion strategy Chapters 00:00 Introduction and Background06:03 The Journey of Acquiring Wits11:31 The Importance of Trust and Teamwork19:06 Leadership Decisions and Franchisee Relations24:16 Customer Experience and Branding30:25 Franchisee Journey and Vision37:21 Work Ethic and Success

    42 Min.

  6. 07.11.2025

    ChatGTM Ep32 : Trailblazing with Whataburger: Point B on Trust, Tech & Transformation

    In this episode of Chat GTM, hosts Michael Beck and Chad Horn sit down with Rich Faltot, leader of the Restaurant and Hospitality vertical at Point B , a consulting powerhouse helping iconic brands like Whataburger, Starbucks, and others transform from the inside out. Fresh off Point B’s surprise Trailblazer Award from Whataburger, Rich shares the story behind the recognition, why Point B consultants start every engagement working inside a restaurant, and how brands can future-proof their operations as AI and automation reshape hospitality. Whether you’re building tech for restaurants, leading transformation initiatives, or just love hearing how great teams scale with integrity — this episode delivers insight, humor, and actionable takeaways from one of the industry’s best. 👉 Meet the Point B and Inc Tank GTM teams in person at the upcoming Restaurant Finance & Development Conference in Las Vegas, November 10–12. Come say hello, swap stories, and learn how Point B is helping restaurant brands perform, scale, and evolve.

    35 Min.

  7. 07.10.2025

    Chat GTM Ep 31: KSU Sales Program & AI Symposium with Dr. Inks & Professor McCulloch

    Show Notes: Keywords: sales education, Kennesaw State University, experiential learning, ethics in sales, technology in sales, community engagement, AI in sales, workforce preparation, curriculum development, student success Summary: On this episode, Beck and Chad have a stimulating and fun jam session with Dr, Scott Inks and Professor Brent McCulloch of Kennesaw State University. The conversation explores the innovative sales program at KSU, highlighting its evolution, curriculum, and the emphasis on ethics and experiential learning. The speakers discuss the importance of preparing students for the workforce, the role of technology and AI in sales education, and the program's commitment to community engagement. They reflect on the impact of their teaching on students' lives and the broader implications for the sales profession.Takeaways: The sales program at Kennesaw State University is designed to professionalize the sales profession.Experiential learning, including role play, is a key component of the curriculum.Ethics and integrity are emphasized throughout the sales education process.Students are encouraged to engage with the community and give back.Technology, including AI, is integrated into the sales curriculum to prepare students for modern challenges.The program has a 100% placement rate for engaged students.Faculty camaraderie and support contribute to a positive learning environment.Students learn the importance of habits and professionalism in sales.The program aims to change the perception of sales as a profession.The future of sales education will continue to adapt to technological advancements and societal changes.Titles Transforming Sales Education at Kennesaw State UniversityThe Future of Sales: Ethics, Technology, and CommunitySound Bites "The sales bug is real, and it catches on.""We teach habits that make good people.""This is a place to come to recruit them."Chapters: 00:00Introduction and Overview of the Sales Program 02:59The Evolution of Sales Education 05:55Curriculum and Teaching Methodologies 08:49Experiential Learning and Role Play 11:46The Importance of Ethics in Sales 14:59Community Engagement and Giving Back 17:42The Role of Technology in Sales Education 20:33Preparing Students for the Workforce 23:32The Impact of AI on Sales 26:22Future Directions for the Sales Program 29:19Closing Thoughts and Reflections

    59 Min.
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The ChatGTM Podcast by Inc Tank GTM

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  • Erstellt von
    Michael Beck
  • Jahre aktiv
    2025 - 2026
  • Folgen
    7
  • Bewertung
    Unbedenklich
  • Copyright
    © 2025 Michael Beck
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